Debra Roddie
This hotel is a cut above, they understand service in a way that other big chain hoteliers just don’t. This is reflected in their retention of beloved staff that go above and beyond to ensure you have the best possible experience.
We have returned after 3 years and feel exactly as we did valued and respected this will continue to be our favourite hotel for many years to come.
Even after experiencing issues with our room this time they were dealt with speedily (within the hour) and without any problem. We cannot fault them.
It was lovely to see Ana still here giving us exceptional service with such warmth in the Tiffany Bar.
Jeremy Dore
I recently stayed at this hotel with my partner, who had stayed here last year with our daughter and thought I would also like it - I wasn't disappointed. On arrival the staff were extremely welcoming and informative. We had a lovely, well -equipped room which was very quiet at night time and overlooked the pool area. The shower was great, and we requested extra hangers for our wardrobe which were delivered quickly. My partner found the bed a bit hard and requested a different grade of pillow which she found helpful. We set our morning alarm via the hotel station on the room tv set
Food was excellent. A great choice at breakfast and table staff were always very attentive . We also dined in the evening, and again there was plenty to choose from. It was possible to be served at the table, but we always chose from the buffet - you could self serve, but even at the buffet you could wait for your choice to be cooked for you and plated up ( the sauteed prawns were particularly good ) I enjoyed the 'maritime' evening
There was a circular bar downstairs with an extensive seating area around it, and about 20 or so seats up at the bar. The bar and waiting staff were very friendly, and great at their job - we tried a few cocktails , which were always expertly crafted.There was generally some music in the evening - a few 'cover version' bands and dancing. We didn't try the a la carte restaurant so can't comment on them
The pool area was very relaxing and well designed - there were always sun beds available , towels could be changed when required, pool temperature was great, and staff were always at hand to take drink orders if required, and rubbish bins were regularly emptied. There was a lunchtime restaurant area, a juice bar, and a cafe for ice creams.
Wi-fi generally worked well. The small putting green was fun
Outside of the hotel there were shopping centres within easy reach and plenty of restaurants to choose from for those who weren't half board. Pleasant walking along the front. particularly if one turned right , where it was possible to walk along the beach path and then cut back inland for a quicker return.
Overall a lovely, well-run hotel with great staff - there always appeared to be somebody on hand if required and I'd be very happy to return
Åse Ytreland
Second time here and would highly recommend. Everybody service oriented and friendly. Room maid did an excellent job. Fair prices in pool bar. Breakfast was top notch. Location can’t be better. Pool heated and very clean. Plenty sunbeds, no stressful reservation, and good water pressure and lots of hot water in shower. Wifi was good everywhere. If I could advice on improvements though; the bed was huge but a bit hard, the pillows should be down/more fluffy/comfy, and I missed having a decent duvet in January. Then it would be 100% perfect!
Heather Williams
A wonderful holiday in a superb hotel; I can't fault it. The decor is stunning, the staff friendly and helpful, the food delicious and the little touches like a bottle of fresh water in the room every day make it a delightful place to stay. It is lovely and spacious and kept immaculately clean. The heated swimming pool is fantastic and having unlimited clean towels makes it very comfortable. It is also very good that there is a policy of not saving sunbeds and there are plenty to go round.
Marcelle Douray
For the price charged, the service is far from satisfactory.
The cleaning in the G section was extremely basic: under the bed it was clearly never done, and there were stains in the bathroom… done quickly and poorly. The pool service is below average, with no help offered for towels or parasols, even when an elderly person clearly needed assistance. The buffet is very basic — steak, fries, pasta, crème caramel — and the quality is mediocre. The dining room is depressingly gloomy, even on New Year’s Eve. Reception is borderline rude; you feel like you’re bothering them, except when it’s time to pay the bill.
Very disappointed by this lack of service compared to four years ago. The quality has really gone down
