Shona Endicott
I recently spent a week here and cannot praise the staff enough. They went the extra mile in service and friendleness particularly Luchen. Mohammed in reception also was very helpful providing my daughters family the rooms they preferanced when booking. The staff were happy to help and provide those extra touches which go a long way. My room was great and again the cleaning staff were amazing. The rooms were kept spotless. The food was varied and there was always a wide choice. The location of the hotel was great, within striking distance to the beach and local shops. This was my 1st time in Morroco and I will definitely be back. Thank you to all the staff and locals who enabled such a great holiday for me and my family.
Jobeda B
This hotel was good.
The bar staff, room cleaners and servers at the diner were amazing and very attentive.
The pools was great and most importantly clean.
The only main issue I had was our room, as we had 3 floors and, with a child, it is not easy going up and down all the stairs just to go to the bedroom or bathroom. We had a lot of damp on the walls and doors.
The front desk would have changed our room, but apparently they were fully booked out.
The food wasn’t that bad, but I wish the food was better quality. I felt as though there were too many choices, but the quality wasn’t great rather have less food but better quality.
Amy Sullivan
There’s no lift, when asked at reception to move to ground floor manager was rude, my friend had to move all the cases up 4 flights of stairs to reception and told we could move at 9am next day wasn’t ready til 3pm and still gave him no help. Rooms are extremely thin so can hear maids at 7am but they were friendly, key cards stopped working at least 3x , shower head is tiny and doesn’t move and our first room had no hot water at all, we met 3 lovely bar staff &. The eye booth people were friendly too & the pizza guy was a legend and would tell us to wait 2 mins for fresh ones and 1 bartender gave us directions and recommendations to restaurants and he even came out with us on a night out as we were close in age and he doesn’t deserves a raise as they work very long hours, entertainment team 1 woman wore a wig and was “flirting” and “tickling” them with what looked like a toilet brush and another man won something couldn’t understand as it was in French but she ran up to him and wrapped her legs round him and he looked visibly uncomfortable, we met lovely older couples who saved sunbeds for us, told us some activities to do outside of hotel & we drank, talked & even taught them to play uno. My friend is also black and he got stared at a LOT for the first few days so they were unpleasant
Azrael
overall a decent stay, could be better.
Bad bits:
Wifi across resort is poor
Gym needs a refurbishment
dinner isn’t the best, not many options for younger adults, the meat was very cold and hard.
dinner is way too late at 7.30pm
Good bits:
People are friendly
breakfast lunch and afternoon brunch were nice
sports courts were good
location is perfect, close to beach and stuff within walking distance.
Yakthemaster
Stars - 3.3/5
Since I’m at a resort, one main activity I will partake in is swimming. There were 3 pools that I know of + a baby pool. This is already a low number compared to other 4* resorts I’ve been to, which is not ideal, but that number would get reduced again since the main ‘deep pool’ was completely packed at all hours it was open. Not to mention the loud blaring music and speakers made it a subpar pool to swim in, so realistically only two pools were available to me. The slide pool was not available to swim in, only to slide into, and the slides were basic, albeit entertaining for a while. This leaves only one pool I could find solace in swimming in, and all the deckchairs were permanently occupied with people who weren’t even present. On top of this, this remaining pool was only 1.4m, so whilst family friendly, I couldn’t swim properly at all. That being said, I found enjoyment spending time with family and cousins, so I will only remove 0.1 stars for my personal review. An objective review would likely remove more.
Overall, I would say that this resort is massively overrated. It is definitely not a 4* hotel, but my opinion of the resort as the days went on improved overall. Whilst the facilities are lacking in general, i managed to enjoy myself to the point where 10 days passed by relatively quickly. That being said, this is the first time a resort has been so low quality that I have felt the need to write a review.
My Booking
