nikki mohlmann
Great location for the souk, restaurants and beach promenade, but the hotel itself is quite old and dated. The food was disappointing—very bland—and the buffet dinner cost 600D, which felt overpriced considering the quality. You’ll find much better meals just around the corner for less. Breakfast is also very basic with limited options.
The hotel insists on cash, so make sure you exchange enough before arriving.
With regards to service, I would have given 5 stars if it wasnt for the lady manning the shop.
She was very unfriendly and rude. She charged us 100D for a 50D purchase without explaining the minimum card spend or offering that we add more items to make it a 100D .
A clear sign would avoid this happening to others.
Staff around the pool, restaurant and porter service were lovely.
Takeaway: brilliant location, poor food, avoid the shop, and bring plenty of cash.
kelly wellerman
We just came back from a weeks holiday here, and wouldn’t go back to this hotel. Pros- they had tortoises in the garden, large beds and the orange juice was fresh. There was 2 guys from the animation team that were friendly and a couple of the pool waiters were also pretty good.
Cons- the rooms were really dated and ours smelled like 1000 Fags, mould amd paint. We asked to change and was shown another room but it was pretty much the same to decided not to bother packing everything up again as we arrived late. The air con didn’t work, there is no kettle or water provided, even though it tells you you can’t drink the water, which in other places we have stayed they have supplied at least a bottle to clean your teeth with. You have to call room service if you want water or a tea in the morning before going for breakfast, which we do. We only had breakfast, but that was very limited. Obviously it’s a dry country but I didn’t expect the price of the beer to be £7 sometimes 6 depending on who got you the drink. It seemed the French got treated much better and we met a few people that said if you are all inclusive they don’t care about you at all. The location was ok as they have a privet beach area just across from the hotel. The restaurant s closest to the hotel look amazing but not that great. Last night we went to the camel and that was the nicest meal we had and they had music.
naz bibi
Hotel is in a great location and has a private beach area. This hotel is definitely not a 4 star hotel. It needs updating quite a lot! Very disappointed with the food selection in the restaurant. No food from outside allowed. No kettle, tea or coffee in the room and no complimentary water given. Toilet very small and narrow and no water bidet in toilet which you would expect being a Muslim country! Restaurant staff are nice but reception staff not very welcoming or hospitable. We did bed and breakfast and breakfast was the same every morning, only fruits that were on offer was orange and grapefruit. We asked if we could borrow an iron and was told they don’t have this but could use the ironing/ dry cleaning services they offer. Everything you would expect for a 4 star hotel this hotel didn’t have. Everything will cost you money. Only plus point for this hotel is the beach and its location. Very easy to get around area with local buses, which surprisingly was very clean with music playing much better and way cheaper than the local taxis.
Shahid Hussain
DO NOT STAY AT THIS HOTEL. This place completely destroyed the start of our family holiday and was one of the most disgusting, stressful, and unacceptable hotel experiences we have ever endured.
The moment we walked into the building, we were hit with a horrible stench of damp, mould, and decay. The entire hotel smelled old, dirty, and neglected. It did not feel clean, safe, or suitable for guests — especially families with children.
When we entered the room, it became immediately obvious that the hotel was in a shocking condition. The bathroom and toilets were filthy and unhygienic, and the entire room felt damp and dirty. My young daughter was so disturbed by the condition of the toilet that she refused to even go near it. Within minutes of being inside the room, my children began itching and showing signs of allergic reactions, which as parents was deeply worrying and upsetting.
We immediately approached the manager expecting basic human decency and concern for the wellbeing of our children. Instead, we were met with arrogance, attitude, and complete indifference. Rather than apologising or resolving the issue properly, the manager demanded an additional £60 to “upgrade” us to a junior suite at 1am in the morning, knowing full well we had exhausted children and nowhere else to realistically go at that time of night.
The so-called upgraded room was hardly any better. It was still outdated, dirty, smelly, and nowhere near an acceptable standard for paying guests.
The following morning we made the decision to leave immediately because there was absolutely no way we could allow our children to remain in those conditions any longer. We were forced to spend more money relocating ourselves to another hotel at our own expense after this place completely failed us. The experience was so bad we even considered abandoning our holiday and flying back to England early.
What truly pushed this experience beyond unacceptable was the behaviour of the manager afterwards. When we tried to explain calmly and respectfully why we were leaving, he became aggressive, confrontational, and started shouting directly in front of our children. He repeatedly got into my face despite me asking him to calm down because my children were present. His behaviour was intimidating, hostile, and utterly disgraceful.
This hotel is not simply “outdated” — it is poorly maintained, unhygienic, badly managed, and completely lacking in professionalism or basic customer care.
Families especially should stay far away from this place.
Do not trust the photos. Do not waste your money. Do not risk ruining your holiday.
Absolutely appalling from start to finish.
Craig Hobin
Stayed at this hotel for 10 nights. The staff are great and that's from the dining area to the pool and the animation team. The hotel is a little dated and could do with some refurbishment in some areas like the bedrooms. The pool area is fine, and if you're all inclusive you have nothing to worry about. We were on a b&b basis, the drinks are a bit pricey and we didn't eat in the hotel except for breakfast, which was buffet style with plenty of choice. Didn't like the fact that no food or drink can be brought in to the hotel, we were stopped at the entrance because we had water. Had to hide it to get past security. On the whole, a good hotel with plus points and minus points.
