kelly wellerman
We just came back from a weeks holiday here, and wouldn’t go back to this hotel. Pros- they had tortoises in the garden, large beds and the orange juice was fresh. There was 2 guys from the animation team that were friendly and a couple of the pool waiters were also pretty good.
Cons- the rooms were really dated and ours smelled like 1000 Fags, mould amd paint. We asked to change and was shown another room but it was pretty much the same to decided not to bother packing everything up again as we arrived late. The air con didn’t work, there is no kettle or water provided, even though it tells you you can’t drink the water, which in other places we have stayed they have supplied at least a bottle to clean your teeth with. You have to call room service if you want water or a tea in the morning before going for breakfast, which we do. We only had breakfast, but that was very limited. Obviously it’s a dry country but I didn’t expect the price of the beer to be £7 sometimes 6 depending on who got you the drink. It seemed the French got treated much better and we met a few people that said if you are all inclusive they don’t care about you at all. The location was ok as they have a privet beach area just across from the hotel. The restaurant s closest to the hotel look amazing but not that great. Last night we went to the camel and that was the nicest meal we had and they had music.
naz bibi
Hotel is in a great location and has a private beach area. This hotel is definitely not a 4 star hotel. It needs updating quite a lot! Very disappointed with the food selection in the restaurant. No food from outside allowed. No kettle, tea or coffee in the room and no complimentary water given. Toilet very small and narrow and no water bidet in toilet which you would expect being a Muslim country! Restaurant staff are nice but reception staff not very welcoming or hospitable. We did bed and breakfast and breakfast was the same every morning, only fruits that were on offer was orange and grapefruit. We asked if we could borrow an iron and was told they don’t have this but could use the ironing/ dry cleaning services they offer. Everything you would expect for a 4 star hotel this hotel didn’t have. Everything will cost you money. Only plus point for this hotel is the beach and its location. Very easy to get around area with local buses, which surprisingly was very clean with music playing much better and way cheaper than the local taxis.
jackie robson
So near to the very large beach ( 2 mins walk ) Although a few shops nearby for essentials, main shops maybe 10 mins walk away ( turn left outside the hotel). Some shops to the right but a further walk. Waiters attentive ( maybe cos they are hoping for tips but that's the same wherever you go). Entertainment crew good. Room good decent size. Bed massive & comfortable in my view. Rooms cleaned & towels changed every day altho towels sometimes a bit thin. Wi-fi a little intermitant but is a large hotel. I had a problem with my toilet like it was on flush mode ! Reported it & sorted very quickly. Decor a bit dated & lighting in corridors during day not good & no natural light so trying to get your key in the door a bit problematic. God help if you were tipsy 😆. Must mention the grass. It's so thick & lovely & spongy ! Overall ok
x
John
Terrible customer service with very rude staff. Everything is tailored for you to pay more. We had multiple arguments over the stupid rules within the hotel for example all inclusive is only allowed in one area. However, when asking the staff they each had different replies with each section of the hotel you went to. Very poor communication between the staff means they have no idea what they are doing. I was also accused of stealing towels when the cleaner moved it and it took them hours to talk to the cleaner. There are many other stupid rules like not being able to pick up your own cushion for the sun loungers, even if the staff are busy. Hotel manager was very rude and didn't help find a solution. He also got very heated and went back on his words multiple times during our chat. At the end we just ignored it and tried to enjoy the last few days of the Holiday.
The location is very good but I'd highly recommend staying at a different hotel as this area is lovely.
Noor Chilab
The room was very outdated and poorly maintained. Several electrical sockets were not working, leaving only one usable socket for multiple devices, which was very inconvenient. There were also concerns about general maintenance and safety, as the room felt like it had not been properly checked. The bathroom layout was impractical, with the toilet and bidet in separate rooms. We also had an issue with pests in the room, including multiple large moths that we had to remove ourselves.
A member of security outside the property appeared unprofessional and created an uncomfortable atmosphere, with behaviour that came across as inappropriate regarding payments and access to certain areas of the hotel.
The handling of our early checkout was very disappointing. Due to an emergency, I had to leave the country and gave 48 hours’ notice. I was told by reception that the manager had approved a refund for the 5 unused nights and that I should process it via Booking.com after returning to the UK. However, the refund was later denied despite this confirmation and despite us properly checking out and returning the key.
We also made several expensive international calls trying to resolve this, but without success.
Additionally, when my friend and my father went to speak to the manager on my behalf, they were asked to leave and escorted out by security and told I needed to attend in person, even though I was already back in the UK.
There were also issues regarding missing towels that were incorrectly attributed despite us having already left the property, which added to the lack of clear communication.
Food and drink were also very overpriced compared to local options, and the half-board package had limited variety and did not include drinks.
Overall, the hotel is outdated, poorly maintained, and does not offer good value for money. I would recommend considering alternatives such as Anzè Tower Hotel or Argana Hotel.The room was very outdated and poorly maintained. Several electrical sockets were not working, leaving only one usable socket for multiple devices, which was very inconvenient. There were also concerns about general maintenance and safety, as the room felt like it had not been properly checked. The bathroom layout was impractical, with the toilet and bidet in separate rooms. We also had an issue with pests in the room, including multiple large moths that we had to remove ourselves.
A member of security outside the property appeared unprofessional and created an uncomfortable atmosphere, with behaviour that came across as inappropriate regarding payments and access to certain areas of the hotel.
The handling of our early checkout was very disappointing. Due to an emergency, I had to leave the country and gave 48 hours’ notice. I was told by reception that the manager had approved a refund for the 5 unused nights and that I should process it via Booking.com after returning to the UK. However, the refund was later denied despite this confirmation and despite us properly checking out and returning the key.
We also made several expensive international calls trying to resolve this, but without success.
Additionally, when my friend and my father went to speak to the manager on my behalf, they were asked to leave and escorted out by security and told I needed to attend in person, even though I was already back in the UK.
There were also issues regarding missing towels that were incorrectly attributed despite us having already left the property, which added to the lack of clear communication.
Food and drink were also very overpriced compared to local options, and the half-board package had limited variety and did not include drinks.
Overall, the hotel is outdated, poorly maintained, and does not offer good value for money. I would recommend considering alternatives such as Anezi Tower Hotel or Argana Hotel.
