naz bibi
Hotel is in a great location and has a private beach area. This hotel is definitely not a 4 star hotel. It needs updating quite a lot! Very disappointed with the food selection in the restaurant. No food from outside allowed. No kettle, tea or coffee in the room and no complimentary water given. Toilet very small and narrow and no water bidet in toilet which you would expect being a Muslim country! Restaurant staff are nice but reception staff not very welcoming or hospitable. We did bed and breakfast and breakfast was the same every morning, only fruits that were on offer was orange and grapefruit. We asked if we could borrow an iron and was told they don’t have this but could use the ironing/ dry cleaning services they offer. Everything you would expect for a 4 star hotel this hotel didn’t have. Everything will cost you money. Only plus point for this hotel is the beach and its location. Very easy to get around area with local buses, which surprisingly was very clean with music playing much better and way cheaper than the local taxis.
John
Terrible customer service with very rude staff. Everything is tailored for you to pay more. We had multiple arguments over the stupid rules within the hotel for example all inclusive is only allowed in one area. However, when asking the staff they each had different replies with each section of the hotel you went to. Very poor communication between the staff means they have no idea what they are doing. I was also accused of stealing towels when the cleaner moved it and it took them hours to talk to the cleaner. There are many other stupid rules like not being able to pick up your own cushion for the sun loungers, even if the staff are busy. Hotel manager was very rude and didn't help find a solution. He also got very heated and went back on his words multiple times during our chat. At the end we just ignored it and tried to enjoy the last few days of the Holiday.
The location is very good but I'd highly recommend staying at a different hotel as this area is lovely.
Salim Kanji
When I first booked this hotel, I was a bit concerned because of the reviews saying it’s too old and the service is bad. After staying there for a few nights, I wonder if those people stayed at a different place than us. The service from arrival to checkout was great and friendly, the entire compound is very large with so many amenities and it’s right on the boardwalk with a private beach. We had the breakfast every morning and it was also great, we had lunch and dinner outside so can’t comment on that.
Emre Akcora
I stayed at Amadil Beach Hotel in Agadir for a week on an all-inclusive basis, but unfortunately I had to leave after just 2 days due to a very disappointing experience.
The main issue was the food. It was extremely poor in quality and had nothing to do with authentic Moroccan cuisine. It was honestly inedible at times. What made it even worse is that staff at the reception themselves admitted during checkout that the food is bad and that they don’t even eat it themselves. That says enough.
When I informed the staff the evening before that we would be leaving early, the response I received was sarcastic and unprofessional (“aaah I’m going to cry”), which is completely unacceptable in a hospitality environment.
I booked and paid for an all-inclusive experience, but did not receive the quality that was promised. Because of this, I had no other choice but to leave early.
Very disappointing experience overall. I would not recommend this hotel, especially if food quality is important to you.
Jammy
This was my first time staying at this hotel and staff were ok but didn't help as much of they should of. My room didn't have hardly any amenities which was a shame. Moreover, I ordered room service which was very poor but food was average. I have to say clearly this hotel is not a 4 star hotel and should be a 3 star hotel. This is a 4 star hotel to morrocan standards and definitely not international standards.
