gh
Overcharged and Poor Service
The worst part of our stay was the unfair extra charge. Due to an agency booking error, only my husband's name was registered for our double room reservation. We emailed the hotel multiple times to fix this beforehand, but they ignored our messages for two weeks. When we arrived at 11:00 PM, they claimed they knew nothing about it and forced us to pay an extortionate £220 extra just to add my name to an already booked double room. Any reasonable hotel would only charge a nominal fee, like breakfast, for this kind of situation. This felt like an unfair penalty caused by their own communication neglect.
The room itself was dated and lacked basic 4-star amenities like a fridge, kettle, and complimentary water. We even found a large cockroach in the shower, which went ignored after being reported. Housekeeping was highly inconsistent; while beds were made, the toilet was literally never cleaned once during our entire one-week stay. Reception staff frequently ignored waiting guests to chat among themselves. To make matters worse, the room had terrible soundproofing, making corridor and street noise clearly audible day and night. Breakfast was also disappointing, offering the exact same unvaried selection every day with poorly cleaned tableware. If any issue arises at this hotel, they will never help you solve it. The best choice is simply NOT to book this hotel at all.
Shahin Ahmed
The location is brilliant right by the beach and some of the staff are really friendly. However, our entire stay was let down by serious issues.
It is naturally very hot here, so air conditioning is absolutely essential, yet we went the whole week without it. We reported it to reception; someone came to inspect it, confirmed it wasn’t working, and promised it would be fixed the next morning. When we followed up, we were told the AC was broken throughout the entire building and nothing could be done — but we later spoke to other guests and discovered this was completely untrue. To make matters worse, they never answered the phone whenever we tried calling reception to follow up or ask for help.
The cleaning service was also extremely poor. When my wife politely asked for fresh towels and bed linen, and for the old ones to be removed, the staff member refused her request outright and slammed the door in our face. There was also no fridge provided in the room at all.
No to the restaurant breakfast same every single day, we had to wait for plates, glasses at times, good option very limited, especially dinner time we ate only 3 days out of 6 due to lack of options. First night we got robbed 50 MAD for bottle of water. You don’t get no drinks with your meal even though you pay for it.
Magda Blaszczuk
Very disappointing for a supposedly 4-star all-inclusive hotel. By European standards, I would rate it at less than 2 stars.
The food choice was practically non-existent and almost identical every day: two types of meat, a few salads, potatoes and rice, with pizza and desserts added at dinner. Breakfast was exactly the same every morning with almost zero choice. Towards the end of meal times, the buffet was often empty and they would bring out small amounts of what seemed to be leftovers from the kitchen. The food itself was edible, but the choice was terrible.
The all-inclusive alcohol selection was even worse. The pool bar looked extremely basic: one type of cheap beer served in tiny 250 ml plastic cups, cheap basic spirits and almost no choice. Forget about proper cocktails – alcohol is simply poured from a bottle into a plastic cup. No draught beer. There is another bar with better drinks, but you have to pay extra. Food and drinks were definitely the biggest disappointment.
We had to change rooms TWICE. In the first two rooms on the 3rd and 4th floors we had problems with no hot water, air conditioning and mould on the bathroom ceiling. The third room on the 5th floor finally worked properly. However, NONE of the three rooms had a normal main light, only small bedside lamps, making the room ridiculously dark in the evening and even difficult to pack our suitcases.
The hairdryer was ancient and took over an hour to dry my hair because it became so hot that I had to keep stopping as it was burning my hand.
If you get a pool-facing room, expect loud music and drumming for most of the day, so don’t expect much peace or relaxation in your room.
There was regularly no toilet paper in the downstairs toilets near the lifts. The hotel Wi-Fi was poor and our access even expired a day before we were leaving.
Before our early trip to Marrakech, there wasn’t even any bottled water available in the dining area because they had run out. I had to go to reception myself before they finally brought more.
Pool towels also ran out about an hour before the pool closed. The man responsible ignored us twice, and eventually a manager had to step in and arrange towels.
Room cleaning itself was fine, but their towel system was ridiculous. They took the dirty towels away to wash them and sometimes didn’t bring clean ones back for several hours. After returning from the beach, we sometimes had no towels at all because apparently they didn’t have enough spare sets.
Most of the staff were friendly, apart from the man dealing with the pool towels, and I don’t blame the employees for the condition of the hotel. The whole place simply feels seriously underfunded and as if they don’t have the budget to provide a proper all-inclusive service.
Maybe this standard is acceptable to some guests, but anyone coming from the UK or elsewhere in Europe expecting a normal 4-star all-inclusive hotel should seriously lower their expectations.
It felt like travelling 30 years back in time. The hotel desperately needs investment. For us, this was nowhere near a 4-star experience – by European standards, less than 2 stars.
sara al
We booked four rooms and were very disappointed with our stay.
The air conditioning did not work despite multiple complaints. In one room, it worked for only one night before stopping again. In a city as hot as Agadir, this is unacceptable.
The staff experience was mixed. Some employees were very helpful, especially Mr. AARAB at the entrance, but others were rude. One waiter at breakfast even yelled that he got only 2 hands and many guests. when I asked a simple question!!
Housekeeping was also disappointing. We were only given two towels per room, and after used towels were collected, we often had to wait hours for replacements.
I was also locked out of my room because the key card system had apparently run out of battery. Despite repeated complaints, I waited over an hour to regain access to my room and belongings. After several trips to reception, I was finally given a manual key.
The location is the hotel's main advantage. Unfortunately, the pillows were extremely uncomfortable.
Razaul Karim
The term you get what you paid for comes to mind.it was a very cheap stay.
The hotel is in need of serious renovation works. The facilities are limited such as no fridge, water, kettle, coffee available in the rooms. Ac doesn't work in all the rooms. The dining area needs a deep clean with service stopping at 11pm.
The hotel is well located although there is a steep stairway to the beach at the back with no lifts.
The house keeping staff are great as with the porters. The management team are limited in what they do they just "manage the situation" as opposed to resolve anything.
