Nick Schiavon
We booked 3 nights in February. Only stayed for one night. We took the loss and booked another hotel elsewhere for the remaining 2 nights. I might recommend this hotel if you're on a budget and you priotitize location over comfort. We stayed on the ground floor. Street noise was excessively loud. The room was too bright to sleep well and when we asked for more bedding since there wasnt enough for both beds a direct no was received by the unconcerned staff. We weren't able to take a hot shower in the morning after a terrible night sleep. The water temperature was barely luke warm. Our mistake was thinking we could manage 3 nights of a 3 week vacation in Portugal due to the price and location regardless of the conditions and lower rating. This was not worth it. We moved on. I could understand how young adults might find this hotel sufficient in the middle of summer who just need a cheap place to sleep off a night of drinking and partying. Unfortunately, that's not our style which made this hotel a very poor fit for us.
Khrystyna Lukashchuk
It was our first time in Portugal and our first stay at this hotel — and it was wonderful! Even our transfer driver commented that it’s a great hotel.
First of all, the staff: friendly, polite, and genuinely pleasant.
Second, the location: I would call it brilliant. The beach is just a few steps away — close enough to walk back to the room in a swimsuit, which I happily did. The beach itself is one of the best, and the views are breathtaking.
You can reach the streets with great food in just a few minutes on foot, and the Old Town is also within walking distance.
The price is very reasonable for such a perfect location.
We chose a sea-view room, and it was the best decision — especially watching the sunset from our own balcony.
The room is quite spacious, with a living area, kitchen, and bedroom. Everything you need is there. The shower water could be slightly hotter, but compared to the ocean temperature in late November, it felt warm enough)))
Everything is clean and well kept.
Breakfast is simple, but very fresh, tasty, and more than enough to start the day pleasantly.
Thank you for a wonderful experience — I’ll gladly return!
Zingo S4
Basic apartments which were clean and everything worked. Balcony afforded a sea view. Located very close to the strip and the beach, so great location for us. Staff at reception were very helpful also.
Cynthia Tjipuka
Firstly, guests are required to pay a €100 deposit in CASH ONLY upon arrival (their website indicates that they take cards), which is completely separate from the booking payment. This was very inconvenient, especially at checkout, as it meant having to deal with unused cash and currency exchange rather than a simple card transaction.
The condition of the apartment was also disappointing. The rooms felt extremely stuffy with poor ventilation, and the air conditioning was not working. On top of that, several plug sockets, particularly the whole side of the air conditioner and kitchen area were not functioning, which made basic things like boiling a kettle very inconvenient, as we had to place it on the floor or use plugs in other areas like the bathroom or bedroom.
Cleanliness was another major issue. The apartment was not properly cleaned, and we encountered a large cockroach in the room as well as a spider in the bathroom, which was very unpleasant.
Customer service was also lacking. While one staff member was polite, another staff member named Elena came across as rude. She repeatedly spoke to her colleague in Portuguese while we were standing there, which felt unprofessional and disrespectful, as we could not understand the conversation. We had to ask her to speak in English.
Overall, this stay did not meet expectations in terms of comfort, cleanliness, or service. I would rate this property no higher than 2 out of 5.
majella forde
While the location of the apartments in the new town is close to the beach that is the only positive I have. We arrived in December our apartment had no hot water or working heat. A maintenance man came to fix the AC which worked for one night, we were offered a room change on the Sunday which we accepted. Second room had hot water on the tuesday but that was it. We complained to the staff who were not helpful at all and didnt offer an explanation to us for this. Our room was never cleaned while we were there for the 7 days. We were not offered towels and at one occasion we had to go ask for towels, when they brought them up they didnt take the wet ones with them but stated their colleague would collect them which never happened. We had to shower using hot water from the kettle and jugs from the kitchen to wash our hair etc which is a disgrace and bins were never emptied. Beds were not comfortable at all we woke up each morning with sore backs. The tv in the room never worked, this was also mentioned to staff. On the final night I was woken up at 4am from screaming and shouting from another room, it states on their leaflet to ring their 24hr reception at any time but when we picked up the phone to call the phone wasn't working either. I stated this to the staff member on checking out. I also spoke to other guests who had similar experiences during their stay. While checking into the apartments we were never informed that there was a problem with the hot water. While there was 1 male member of staff who was polite and apologetic the rest of the staff were very unhelpful and rude upon checkout when I mentioned our concerns
