Michelle Nuszer
Where do I begin….we stayed at this hotel for 8 days and they continuously disappointed us. To start, we checked into our room and it absolutely STUNK of sewage and death. No matter what we did, the smell did not go away. We told the front desk about the terrible smells and they didn’t do anything to accommodate or help. So unfortunately we were stuck with a disgustingly smelly room for our whole stay. Next the buffet food - absolute worst we’ve ever experienced. All the same stuff everyday, no flavor, very random combinations that don’t cater to everyone, cold, undercooked, overcooked, dirty plates and glasses. Let alone the cooks didn’t even know what they cooked when we asked them (since barely anything was labeled)
The drinks - didn’t expect the best since it’s an all inclusive but most cocktails were just juice and sugar, barely any alcohol or good taste. The wine tasted like vinegar or apple juice, barely even wine. The beer was the best thing.
Activities - there was a lack of things to do. Though we weren’t expecting anything crazy, they don’t cater to adults in anyway. Aside from the water aerobics in the morning, they barely play music by the pool. They spring “darts in 5 minutes” upon you but it all just seems lazy, outdated, and boring. The entertainers are good with the kids for the day and mini disco, but the adults entertainment at night is very tacky, effortless, and disappointing.
Cleanliness- our floor had crumbs and pretzels from the person staying before, the sheets and pillow cases had stains, the bathroom absolutely stunk of sewage, the shower was old and moldy, & the balcony looked very outdated with cracks in the paint/ceiling.
Overall, we were very disappointed with our stay. The staff wasn’t very helpful. We had to chase down maids. The whole resort itself needs a big update and more up keep.
Rob henderson
We booked a family holiday here and were completely disappointed. The rooms, hallways, and kitchen were all filthy. The staff were rude, and the food was terrible, with very poor cleanliness throughout. Each evening, there was a huge queue for the all-inclusive bar. There is genuinely nothing positive to say about this place. Save your money and avoid the disappointment – go elsewhere.
After we left the next few days apparently the kitchen was under lock and key and customers where been made to walk up the road to other hotels owned by sbh and use there services all week.
Nóra Györgyi
Not sure where the 4 stars came from – maybe they meant in a galaxy far, far away?
The only nice thing I can say about this hotel is that the rooms are spacious. That’s it. Everything else feels like a masterclass in disappointment.
Let’s start with the “all-inclusive” food situation. You have about a 30-minute window after lunch or dinner starts to get something edible, otherwise you’re left with scraps – and by that I mean bread and butter. Literally. If you're not in the queue early enough, your main course is watching someone else eat the last piece of grilled chicken. It's laughable. Calling it “all-inclusive” is like calling a vending machine a fine dining experience.
Now, if you’re travelling as a couple – great, they’ve got you covered. But families? Good luck. 90% of the tables are for two people. If you’re hoping to sit and eat with your partner and kids, you’re in for a logistical puzzle every mealtime.
The service? Mixed at best. Some of the waiters were lovely, and clearly trying their best. But the guy at reception – wow. Rude and unhelpful doesn't even begin to cover it. It was like we were bothering him just by showing up. Basic manners don’t cost a thing, and yet somehow they still felt too expensive for some of the staff here.
Drinks? You’ll need to queue 20 minutes for a watered-down beer. They have one bar open for what felt like 500 people, and only one poor soul working behind it. Honestly, we ended up going out every evening just to get a decent meal and a drink that actually tasted like what we ordered.
Yes, it’s a cheaper option, but if you’re hoping to actually enjoy your holiday, I’d recommend looking elsewhere. Unless, of course, you're in the mood for bread, queues, and being ignored. In that case – this place is perfect.
Ali jabbari
I will try my best to be honest. Am I recommending this hotel or will go again?? Definitely not ,will explain why. There were positive points in staffs who were friendly. But negative points so many thins to talk about them. First of all we had to wait more than 2 hours of check in time to get our room. Reception staff had no idea when rooms will be available. And it was not just us there were 5-7 families were waiting same as us. We were 3 people but there were 2 pillows we had to wait more than 4 hours for another pillow. Room services you should go to reception and asked not just once at least 3-4 times so you could have empty bins at least. For pool you must go 6 am to reserve otherwise no chance to have space to use pool. This hotel is not clean and it s too old, uncomfortable beds, dirty toilets which were close to the pool, no bins with lid in women toilets so dirty pads everywhere in toilets,corridors’s carpet too old and dirty. Most of the walls were mouldy even in the restaurant. Drinks were okay, Foods were too much but quality was too bad. First half an hour of each eating time was okay but after that still too much food but in conditions that you wouldn’t feel good to eat. Most of the food like: chicken, meat even had not been cooked properly.
Stephen Jackson
Definitely not a 4 star as advertised...
The whole place is severely run down.
The hotel is filthy, we had 2 different rooms which weren't cleaned throughout our 7 day stay..
Neither had working air conditioning.
The pool is dirty with algae stains around it, there's also lots of broken tiles round the pool which makes it dangerous.
The food choice is bland and sometimes very undercooked.
The bar only has 1 member of staff working meaning the queues are sometimes massive and they frequently run out of cups/glasses.
Overall,
The hotel needs major refurbishment to bring it back to its 4 star rating and definitely needs more staff to cope with the amount of guests they have.
We certainly wouldn't return.
My Booking
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