Richard Barber
Although the journey from the airport takes what feels like 7 years (2 hours), we were pleasantly surprised by the hotel. Given some other reviews that we read, we were expecting the worse. However the hotel and staff were brilliant.
The all inclusive food selection is limited (this should be expected though given the size of the hotel and it's star rating) the food was always tasty and we always found something that we both enjoyed. The pool area is small but there was always somewhere to sit, bar service was quick and the selection of drinks were good.
Rooms could do with updating and no air con is an issue, however we had a really enjoyable stay and didn't want to come home.
Tina
The location is good and that's pretty much the only positive point. If you want to have all inclusive vacation and expect you'll be happy about food this is NOT the place you're looking to stay at. The food choice is so limited and completely unfit for the majority of nationalities who come here such as german, polish etc. We see people eating bread for every meal or potato + fries because everything else is just so bad, 99% are reheated frozen meals. There are no basic things most people eat for all 3 meals. People walk around looking entirely disgusted with empty plates. We even got one piece of pork which was not fully cooked and a bit raw which is dangerous. After the new year's dinner the same things (leftovers) were used the next day. Ice cream machine available just spits out slime, anything with chocolate tastes like plastic. The labels are confusing and only on one side even though meals are on both sides. This was mentioned in other reviews and acknowledged by the hotel but nothing was done apparently. And the meals are always cold.
About the rooms they are okay, just pretty old and require some renovation. The blankets provided (packed in plastic bags in the wardrobe) smelled very bad and old, definitely weren't washed. The kitchen and dishes were dirty.
Walls are so thin and you can hear everyone and cannot sleep at night.
Another thing is that the hotel uses chatgpt to respond to reviews which is easily detectable, and nothing is done about the negative ones - noone takes any steps as they claim they would. This is top level of ignorance.
We do not recommend at all
Izaak Salih
Where do I begin after returning less than 24 hours from this hotel...
The rooms are a of good size and basic and are fit for every purpose necessary however we had trouble with getting access to our room numerous times! One time we do believe the door had been tampered with as the plastic was smashed all over the floor meaning we had to leave our room unlocked all night and day while for it be repaired with all our belongings in the room, Key card had to be reset numerous times and we found this a common issue with everyone! Cleaned once in a whole week! No towels replaced until I went reception to request clean towels! I booked the holiday through love holidays they were advertising air conditioning ( I have screenshot proof) the rooms Do NOT have air conditioning they charge you €2.50 per night none refundable for fans that are about as much use as someone blowing on you all night. The fact they don't refund you the deposit money is disgusting in my personal opinion.
The service that we received in this hotel was terrible expect from one young receptionist Noah and a barman I didn't manage grab his name and the entertainment man! They were far too good for this hotel! Everyone else was rude not interested in what you had to say at point I got told to be quiet for laughing at the bar with a fellow British man which completely stunned me been told to be quiet on my holiday is disgusting by a female member of staff behind the pool bar! The kids are not allowed floats and balls in the pool due to previous guest complaints which after speaking to the friendly members of staff they agreed with myself it's a joke!
Now the positive thank god for the good location it saved our holiday we were able to find great food local and things to do and walk it really did save our holiday highly recommend the Dock Grill and the Waikiki on the beach front!
I definitely will not be returning to this hotel they do not cater for English they aren't interested in the English and you are the minority so if you English I would highly not recommend this hotel!
Neil Dymond
Nice hotel, really clean with great staff, the Maintenance man was there cleaning the pool and tidying up from early morning to late evening. The life Guard needs to relax a bit and maybe smile. The food was ok if you like a bit of rice with your Garlic or fish with Garlic or even your breakfast sausages with Garlic.
There was very little entertainment, the poolside music stopped at 4pm and the pool closes at 6pm.
There was music from the bar some nights but that was from the same playlist that was repeated continuous.
The location is brilliant it is just across the road from the beach which was fantastic to walk along and there is a really good selection of shops to search for a bargain.
Also there is a weekly market next door. Don't be frightened to haggle for a great deal
Francisco Rosa
We stayed here from the 3rd of November and overall we had a good holiday in Fuerteventura, but we had a difficult experience at the start that other travellers should be aware of.
We arrived around 9pm after a long transfer, check-in was fast, and we were given room 203A on the ground floor. The room was simple but okay for the price: two single beds pushed together, sofa, TV, air conditioning, bathroom, and an outdoor sitting area with a clothes dryer facing the road and some plants.
Food and drinks were actually very good considering the low price for an all-inclusive. The restaurant and bar team were always friendly and professional, and we appreciated them. Only small issue was we were not given our all-inclusive wristbands at check-in, but the restaurant staff kindly told us after dinner to just go get them from reception. Not a problem.
Where we struggled was with cockroaches in the ground floor room.
On the first night we found three big ones inside the room. I reported it to reception and was only offered spray. We tried to deal with it, but the next night we found more, including two on the bed, which caused a lot of stress for us.
We asked to change rooms but were told to wait for morning. Next morning we spoke with a different receptionist and the manager, and they moved us to room 114 on a higher floor. After we changed rooms, the problem was completely gone, and for the rest of our stay we did not see any more insects. From that point on we enjoyed ourselves a lot more.
Location is excellent — right across the road from the beach of Morro Jable. Be aware, there are many naturists on this beach, mostly elderly, so if you are not used to that, it might be surprising. Pools are smaller than the pictures make them look, but we preferred the beach anyway.
In summary:
• the island is incredible
• food and bar staff were great
• but ground floor rooms need better insect control
If you stay here, I highly recommend asking for a higher floor room.
My Booking
