Phoenix Sun Hotel

Kamila Lewandowska

The location is as described, but unfortunately that’s where the positives end. The atmosphere is disappointing, starting with very poor communication from staff. Many of them barely speak English, which is surprising for a hotel expecting international guests. The rooms are in serious need of renovation, but that’s not even the main issue—they are dirty and mouldy. As for cleaning, if you request it they will change your bedsheets and towels, but I would expect much more from a 4-star hotel. The balcony is extremely small, barely fitting one chair, and there is no clothes drying rack in the room. The noise at night is terrible. The town’s disco isn’t directly the hotel’s fault, but the windows are so poor that they do nothing to reduce the noise. The same applies to the daily 5am visit from the garbage truck. The food was another major disappointment. Breakfast options were very limited: hard-boiled eggs, an omelette, bread, fries, and a few types of tasteless cheese - I really missed something as simple as gouda. The so-called ‘meat’ was so bad even the local cats refused to eat it. The salad bar was available but repetitive. Lunch and dinner were slightly less monotonous but still lacked flavour and variety. I was hoping for a genuine Turkish food experience, but this was far from it. The pool bar only offered fries, burgers, paninis or spaghetti - hardly appealing over a week. The all-inclusive drinks were poor quality. Alcoholic drinks were heavily watered down and the juices were simply undrinkable. To be fair, the pools were nice and clean - probably the only positive thing I can mention. As for entertainment or extras, there were none. Perhaps this was because we visited during their last open week, but there was no karaoke (except on our first night), no aqua aerobics, no darts - nothing. Lastly, the number of cats and flies everywhere was overwhelming and unpleasant.

Annaleigh Soderberg

Rooms were nothing like the photos. nobody spoke any English (I'm not so uncultured to assume they would be fluent, however when accommodating international guests it seems odd to not be able to communicate. Our room was full of ants, very run down and grubby, mould all over and despite trying multiple times, nobody could understand our complaints. The beds were solid as a rock and we had only one awful pillow each and even the double bed had one regular blanket and then one spare scratchy brown one which couldn't cover two. We had just one coat hanger and one half of a toilet roll, we gave up asking for more in the end so just bought some. The sink took over 10 minutes to drain as it was so blocked and the whole bathroom was filthy, there were holes in the walls, shattered floor tiles and it just looked very tired. The food was terrible, no labels on anything and the same old thing day after day. Breakfast had no pastries, no toast, just lots of salads, a few cheeses and very reformed slices of meat and chips. Drinks were all served in the thinnest plastic cups known to man so kids were spilling them all over and not one person could understand my request for Diet/Zero/no sugar versions, I even tried Google translate with no luck. The snack bar serves just one item each day along with fries. There was no ice cream or anything without an extra cost. Pool was good, however all the activities were only in Turkish and so we found it difficult to join in. I have stayed in much nicer, cheaper and less star hotels. Our balcony was a large concrete slab, we only had large glass door, which faced a wall and a pile of rubbish, no windows, no chairs or anything.

Gerda V

The main idea is attitude😉 realizing that this hotel's offers are really cheap and reading comments on Google, Booking and elsewhere you can't expect much. Lots of greenery and space for beautiful photos, quite a good main pool, maintained, cleaned, toilets are also maintained. The children really liked the pool, water slides are turned on for an hour in the afternoon, but there is no person supervising. A snack bar is open by the pool from 11 am and 3 pm (Turkish snack in the morning, burgers or panini in the afternoon), the bar is open from 10 am to 6 pm. Helpful bartenders, local drinks undiluted. The maids clean the rooms according to your wishes, we only changed towels and replenished supplies. Food. Breakfast is poor, lunch and dinner are more varied, more focused on Turkish cuisine, but you can definitely eat a hearty meal. (Tourists accustomed to English breakfast will be disappointed, they especially complained that they only eat fries). In the evening, they grill fish and chicken. There is little fruit, but there is always fresh watermelon. We did not get food poisoning, although after reading the comments I brought a lot of medicine, but neither the adults nor the children needed it. We changed rooms because we did not like the first one they offered. The second one was fine. The room is simple, but the beds are quite comfortable, the air conditioners work. We brought insect repellent 🙈🙈, but we did not need it. One child is allergic to dust mites and often needs medicine in hotels after 2-3 days, I was surprised, but he did not even sneeze here 👌🏻 We could dwell on the need for cosmetic repairs, it would be needed in many places, but it did not bother us. Many stairs, no elevators, one of the managers (who oversees the dining room and bars) is very rude, rude to guests and staff, but all the other staff are very helpful, cheerful, clean, running around, trying to remember little things about the guests. The evening program is short, but interesting, every evening is different. About 1 km to the sea., the coast is dirty, didn't like it, so we used the pool, booked a boat trip👌🏻 Considering the price, we had small bills for tips and everything was really taken care of. Audience: 30% Turkish, 20% English, 20% Polish, a little bit of everyone else, there were also Germans and Swedes. The evening is quiet, the program ends around 11 pm. Not too many drunks are seen, no one is fighting or shouting, music can be heard a little from the city.

Beat Fresh

Horrendous hotel. No where near a 4 star, a 2 would be generous. Dirty rooms. Staff not interested. Ridiculously loud music by the pool whilst everyone is trying to relax. The food was really bad. Got food poising All cold and disgusting. They didn’t even bother labelling what each item was. Shut the place down

Faye Cooper

From the moment we arrived, this hotel was a disaster. The room was in terrible condition, with mould covering the shower. To make matters worse, our passports were gone through as well as our suitcases , which is a serious security breach. The food was consistently awful, barely edible, and the air conditioning didn’t work, making the room unbearably hot causing one member throwing up. when they sent workers to fix it finally. they were sat on the bed using OUR vapes and tried kissing the members of the party asking her to bring him back to the uk and marry him. We reported these issues to reception multiple times, only to be met with laughter and dismissive attitudes. It took three days of constant complaining before they finally agreed to move us to another hotel, effectively ruining the first half of our holiday. Changing hotels mid-holiday was incredibly stressful and inconvenient as there was children in the party. This hotel is not only poorly maintained but also has staff who clearly don't care about their guests. Save yourself the trouble and book elsewhere!