mojtaba davoudi
Pros:
• The room was clean, spacious, and comfortable.
• The hotel environment and overall atmosphere were beautiful.
• The location was convenient, and the beach area was very nice.
Cons:
• The service was extremely poor. Most staff members seemed unmotivated, unfriendly, and unhelpful.
• The quality of the drinks was very disappointing.
• The buffet and food quality were far below expectations. The food, desserts, and fruits did not seem fresh at all.
• Both of us experienced food poisoning during our stay, which was very concerning.
• The room key card stopped working multiple times during our stay, forcing us to repeatedly walk to reception for replacements.
• There were not enough buggies available, and often there was no driver, which resulted in long waiting times.
Overall, this experience was very disappointing. Unfortunately, I would not recommend this hotel to anyone.
Luka Plaščinskaitė
Our stay at the hotel was the best experience. The cleanliness was excellent, and the staff were extremely helpful. The best animator, Leolya, made sure our vacation was comfortable and truly unforgettable! The food was delicious with a wide variety of choices. The highest praise and biggest recommendations for this hotel 🤩 We will definitely come back again and again! See you soon!
Marii K89
We stayed at this hotel from May 23 to May 26. The room was clean, comfortable, and spacious, and the overall hotel atmosphere was pleasant.
However, our experience was disappointing overall.
The service was extremely poor. The quality of the food, desserts, and drinks was very bad. The food and desserts did not seem fresh, and it often felt like food from previous days was simply reheated. The food quality was so poor that both of us experienced food poisoning during our stay.
Most staff members seemed tired, unfriendly, and unwelcoming. Whenever we asked for assistance, it often felt as though they were annoyed by guests.
The room key card system also had ongoing issues, and during our stay we had to replace our key cards multiple times, which was frustrating and inconvenient.
There were not enough buggies available, and even when they were available, waiting for a driver often took a long time.
Unfortunately, this hotel did not meet our expectations, and based on our experience, I would not recommend it
Jokūbas Vaišvila
An absolute gem in Sharm — calm, quality, and unforgettable people
We’ve been to Sharm multiple times, but this stay truly stood out.
First of all, the hotel environment is beautifully maintained — lush, clean, and thoughtfully designed. You immediately feel relaxed. The atmosphere in the Palm side is something special: calm, elegant, with lounge music, occasional opera, and a very refined vibe. If you’re looking for a place to truly unwind — this is it.
One of the biggest highlights is that you can use both Novotel Palm and Novotel Beach. It gives you the best of both worlds — peaceful retreat and lively beachfront — without any hassle.
Now, the staff… simply outstanding.
This is where the hotel really shines.
A special mention to Sherif, the pizza chef — every time he saw us, he was waiting with a smile and a fist bump. Such a simple thing, but it made our days. Please send him greetings from Lithuania if you meet him!
And also Ahmed, our waiter at the restaurant — incredibly professional, warm, and attentive. He communicated in multiple languages, always made sure everything was perfect, and genuinely cared about our experience.
The food? Honestly — perfect. Consistently good, fresh, and enjoyable.
About the beach — I was initially worried about having to go to another hotel area, but it turned out to be super easy and very close. No awkwardness, no “you’re from another hotel” feeling — just smooth and welcoming.
And the reef — amazing. The sandy entrance makes it especially great for kids, as they can safely explore and see marine life even without strong swimming skills.
A small downside worth mentioning:
On our last day, our wristbands were cut off in the morning, even though our flight was only at 10 PM. As a result, we had to pay extra for food during the day. Unfortunately, this information was not clearly communicated either when choosing the flight schedule with the agency or upon arrival at the hotel. It didn’t ruin the experience, but it’s something future guests should be aware of.
Overall:
Even after visiting Sharm 6 times, this is easily one of the best choices we’ve made — and probably the only hotel we would genuinely want to come back to again.
Highly recommended.
Thijs Weenk
The staff are kind and helpful, rooms are kept tidy, and the buffet runs three times a day without interruption. The whole resort is geared toward entertainment — pool, beach, bar, yoga classes, excursions, beach beds with service — a fully packaged experience. Whether that’s a plus depends on what you’re after; personally it wasn’t my thing.
On a final note: be cautious with the food and with cold drinks at the bar. Four out of eight people in our group got proper food poisoning symptoms.
