Alabi Usman
I decided to visit this resort for my honeymoon and it was decent. The hotel gave me a big room, complimentary cake and treats. Although, I had to buy drinks when I arrived ; keeping a bottle of drink for me would have been better.
Secondly, the staff were friendly and always looked out for us. Delicious meals, and drinks from the bars too. Additionally, the rooms were always cleaned and the air conditioning worked. Surprisingly, their wifi was decent for a place like Sharm.
Personally, I think it’s more of a 4 star hotel than 5 star. Bathroom should have toothbrush, lotion, body wash and other amenities. A free snack station and mini bar in the room will elevate guest experience. Also, food spread is kinda limited. And too far from the beach!
Manjit Sarna
The hotel was lovely, very welcoming,the staff were fantastic and Mr Hosseiny Ahmed dealed maturely with a situation we had experienced. The chefs in the main restaurant made us vegetarian pasta on request as there was not a lot of variety for vegetarians but the chefs made us what he had asked for, the restaurant manager was lovely and he even got to know us well and had conversations with us also making sure everything was suitable and top tier for us. Fadi was a lovely bar attendant who had always welcomed us with a smile and was pleasant to be around and the life guard was a bubbly person. The rooms were spacious and very clean the location of the hotel is ideal as you walk in the sister hotel to the strip. Me and my sister felt very safe in and around the hotel always buy your packages through the reps in the hotel. I would definitely come back again with my children as it is a child friendly hotel and our experience was outstanding
Mimo
Avoid at any cost ❌
Do yourself a favor and stay away
Arrived at almost 4 PM yet I had to wait for my room in the lobby !
The reception staff are unprofessional , undertrained, Impolite and manipulators when I asked for 1 hour late check out considering I had to wait for my room after 4 PM the morning shift would ask you to come and ask the evening shift whom they gonna ask you to ask the night shift whom they gonna ask you to wake up early and come to the desk to ask the morning shift again ! All of which is a disgusting practice they are all well trained on. even though they know I was not satisfied about the fact that I got my room late.
Room is way outdated , dirty , toilet stinks , the furniture is old rusty and outdated nothing like what is shown online.
there was variety of insects in the room ( ants , bed bugs)
Stained disgusting looking bed sheets and pillow cases!
Food is unhygienic , taste awful and very poor options fortunate enough I went to a proper restaurant in Nama bay for dinner and i didn’t eat anything out of this buffet
I met couple of other guests in the lobby who got food poisoning as they were trying to buy medicine from the next door pharmacy.
No body seemed to care at check out the receptionist took the key without looking at my face ,he never asked how was my stay as they do elsewhere , neither anyone from guest relation tried to call and ask how my stay was
Rawan&(Mohamed night shift) (front desk) are completely unprofessional
Louise
Would leave 0 stars if I could, nothing but a bad experience from the moment I walked in. When I first checked in and was taken to my room, the balcony door wouldn’t lock, they said they couldn’t fix it until the morning but “ don’t worry go to dinner nobody will take your things” I did not accept this and refused to leave the room until the maintenance came to shut it properly so it wouldn’t open again until they repaired it. They then offered to change my room instead of waiting for it to be fixed, which I accepted.
Was then taken to the new room & the bath plug wouldn’t close and continuously let water through. I left the room for breakfast and when I had returned the whole bathroom had been flooded by the toilet. At this point I left a review on trust pilot and the manager came to offer his apologies and give me a voucher for one of there nearby restaurants “water and soft drinks only” after offering the voucher he turns around and says “ can you delete your bad review now?” A clear attempt to be nice to get me to remove the review I had left.
The main problem - BED BUGS.
At first I thought they may have just been mosquito bites, strange because I had the room and skin repellent from the first day, but I ran with it until I was waking up morning after morning covered in more clusters of bites. Mosquitoes bite randomly, not in clusters.
I do not go out to the evening entertainment. Once the sun starts setting, I go to dinner and return to the room with the balcony doors shut, so very slim chance they are mosquito bites.
Told management about this and went to my room to find 5 men stood in there turning over the mattresses where I then find the remanence of the bed bugs (see photos attached) they then crowded around me, telling me, quite aggressively may I add, that they are not bed bugs but they’re mosquito bites. Funny that the next sentence that followed was “we will change your room right now” and then a manager came into the room and started taking the exact same pictures I had.
Would not recommend this hotel to my worst enemy. Even considering looking for earlier flights home to not have to spend a second longer.
All entertainment & music is in Russian, not very well catered to British customers.
Paul Birkinshaw
From the moment we arrived we received 100% 5 star treatment from the taxi driver through to the cleaning staff. The food is first class .I have never been to a country that provided such fantastic service. I would just like to say thankyou to all the staff and the management for making Egypt a wonderful place to be paul and linda room 258 amazing !!
