Oscar Rose
A fantastic stay at KR Albufeira Lounge. From start to finish, everything was smooth and enjoyable. The staff were genuinely friendly and welcoming, and everyone contributed to making the holiday feel relaxed and stress-free.
The hotel offers excellent value for money, and the overall experience exceeded expectations. Would definitely return and would happily recommend it to others looking for a comfortable and easy-going stay in Albufeira.
G. W.
This hotel was recently renovated. Everything is in good condition and clean. Friendly staff. The room was spacious enough. It had a small balcony with two chairs. The bathroom had a shower and was very clean. Parking was available in front of the hotel. Breakfast was adequate and the coffee was good. I can recommend this hotel.
SYMONE ROSE
I arrived on Tuesday, 23rd September 2025, for a 7-night solo holiday, and have been extremely disappointed with the service, conditions, and treatment I’ve experienced at this hotel so far.
1. Misleading Hotel Description
The hotel does not reflect the listing on your website. The pool is very small, and amenities such as a cabana (as advertised) do not exist. This misrepresentation has impacted my holiday expectations and experience.
2. Room 303 – Unacceptable Conditions
Upon check-in, I was allocated Room 303, which I strongly believe is a former or current staff quarters room:
Heavy smell of mould, dirty, stained carpets and bedsheets.
Outdoor table and chairs were filthy, with dead flies and stained cushions.
Broken window and unsafe location with the only access being from the pool area.
Located next to staff rooms, contributing to an unsafe and unwelcoming atmosphere — especially distressing as a solo female traveller.
I raised this immediately and was told I could change rooms the next day, which I agreed to.
3. Inappropriate Threats by the Hotel Manager
On the morning of Wednesday 24th, I was confronted by the hotel manager, Pablo, in an aggressive and threatening manner. He accused me of having guests stay over and demanded €120 in cash, or I would be evicted from the hotel and I should contact the airline. This was extremely distressing and humiliating.
At no point were guests staying overnight — my cousin and his friend briefly escorted me back to the hotel and left shortly after.
There was no signage or policy provided about visitors, nor was this on the website.
I apologised and made it clear it would not happen again, yet he continued to threaten eviction.
I ultimately felt so unsafe and shaken that I handed over €70 in cash, as this was all I had, just to avoid being thrown out alone in a foreign country.
I strongly suspect this was a scam to extort cash, as they refused to accept card payment. This interaction left me in tears, feeling intimidated, isolated, and deeply uncomfortable.
4. Poor Facilities & Cleanliness
Breakfast was inadequate and of low quality (only croissants, rolls, ham, and cheese).
Dining area was unclean with dead flies visible on window sills.
The fridge in my room does not work, meaning I cannot store drinks or water.
Wi-Fi does not work in my room (Room 206), which I reported.
I had to clean and sanitise the room myself using my own products after asking the chambermaid to vacuum it.
5. Inadequate Staffing
There appears to be one staff member, Lary, managing the reception, bar, pool, complaints, and more — which is highly unprofessional for a hotel of this cost and standard.
Summary:
I paid nearly £1,300 for a relaxing, comfortable solo getaway. Instead, I have been:
Intimidated and threatened by the manager
Moved between unsuitable and unclean rooms
Left to feel unsafe, isolated, and emotionally distressed.
This was meant to be a 7 day chilled holiday but the hotel staff made me feel uncomfortable. Considering the hotel was a ghost town.
Lary was tbe best staff member who was able to help with my complaint..
Uri Kohen
Great location - walking distance to the strip but still far enough to enjoy the quietness much needed, as the hotels on the strip can get very loud at night.
The room was clean, comfortable with big balcony.
The pool was nice to relax after day of walking.
Joseph
Decent location, clean and nice bathroom facilities with a good shower.
Small breakfast/restaurant area with nice food. Perfectly pleasant and comfortable stay.
Maria was very welcoming and helpful.
