Andrew Mccoy
After reading a lot of 1 star reviews I am was scared! But I was not disappointed, I dont know what these people want! We thoroughly enjoyed our stay with our Grandkids, I see some wrote "the same mini disco everynight" yes! It is, and its the same everywhere, in other hotels and in Bulgaria!!! The same songs the kids learn to get involved, if it was all different how would they interact?? Omg!
Rooms are fantastic size and all face the pool, rooms are clean, they are also operational, they won't be newly decorated! (Again , what do people want)? Food was fine, while others have had better choices, we did not starve, how many different foods can you order back home, and eat? Guarantee you after night 3 you wouldn't know what to order!!! While another reviewer said, kids options could be better (chicken nuggets)
Drinks: nothing wrong with them, same drinks everywhere, had no complaints, shock horror they have other drinks you can purchase! Yeah! It's a business!!!.
Entertainment was great for the kids, same songs so the kids can learn and interact, then a show afterwards for the adults, absolutely no complaints at all, staff are staff, some really friendly some not, the same everywhere, animation team are great, games around the pool during the day and kids and adult show at night, very hard working, how many can you do???
Overall 4 stars, food could be a bit better, but i will return here!
Jurga Bagdoniene
I do not recommend this hotel.
The food is poor – the selection never changes, and the meals are usually cold. Snacks at the bar are very limited: only burgers or hot dogs are available, and there are basically no options for younger children.
The pool is dirty, and the water is not clear, which looks unhygienic.
You constantly have to wait a long time at the bar, and there is also a limit on how many drinks you can order at once.
The water park is separate, although this was not clearly stated when booking. Entry to the park is free, but nothing inside is included – not even water; everything must be paid for, and the all-inclusive (AI) does not apply there.
Room cleaning is very poor – I had to repeatedly ask for towels to be changed.
There is basically no entertainment, not even music playing.
Would I recommend it? Definitely not. Is it worth 4 stars? Absolutely not.
Magdalena Baker
We have been here for 7 nights and it seemed like forever. Essentially there is very little entertainment available in the evening, nothing at the hotel, there is a shared arena between 3-4 surrounding hotels, always very crowded and more suitable for kids under 8. There are bowling, arcade and mini golf however you need to pay separately.
Food and drinks in all inclusive range are very limited, anything different and you need to pay extra, don’t think drinks have any alcohol in them and are very syrupy and overly sweet. Food is terrible, feels like they have no idea how to cook, everything not used during one meal gets somehow incorporated in your next meal, bland, not very fresh and I think chefs do not know basic food hygiene protocols as using same utensils for raw meat and cooked meat. All week we have eaten chips and pizza! Staff is friendly and do try to look after you.
Accommodation is dated, all looks great from outside however rooms could do with updating, feels like hotel was built 18 years ago and this is how things were left. Rooms and balconies are quite spacious which is nice.
All in all we will not be back to this establishment.
Jonny Jonsson
Rooms: spacious, clean.
Service: food was good and varied. Theres a diner at the pool, that food is the same every day which is a bit boring. Elevators were out of function regularly which is not so fun when you live on the 7th floor with two kids. You can wash your clothes yourself for 5 euro per machine.
Water Park is fun with lots of slides. At evening there is an activity park open with different games for the kids and other Entertainment. There is a kids club which we never used.
Location. Nice location close to sea. The beach is not cleaned so there is some cigarett buds and paper waste which is not nice.
Silva Kilčiauskienė
Yes, the view was beautiful, but that was almost everything. The room was quite good, large, and the balcony was spacious as well. The sofa bed was comfortable enough for the children to sleep on. The room was cleaned whenever we requested it (we had to select this option when we arrived). However, there were quite a lot of ants in our room. Our friends stayed on the 4th floor while we were on the 6th, and they did not have this problem.
There was no kettle or coffee in the room. When we arrived, there was only one bottle of water in the fridge and it was never replenished. The only drinking water available was from a dispenser at reception. Fortunately, we had our own refillable bottles.
The pool was nice and suitable for children, but it was too small. There were enough sunbeds, and the surrounding area was pleasant, convenient, and attractive.
The food by the pool was very limited – mainly burgers and hot dogs, and they were not particularly tasty.
The spa pool was excellent, with many different massage jets. The two saunas were clean and well maintained, and the atmosphere was very relaxing. I booked a massage which I enjoyed, but €70 was far too expensive.
The alcohol was not very good. The cocktails were overly sweet, with too much syrup and very little variety. The beer was weak, and drinks were filled with so much ice that you could finish them in just a couple of sips.
The food in the main restaurant was not terrible, but it was repetitive and there was very little choice. It became especially noticeable at weekends when more guests arrived. The fruit was disappointing, and so was the coffee. For some reason, the water from the coffee machine tasted salty, which made the coffee taste salty as well.
It was difficult to find suitable food for younger children. There were not even chicken nuggets available. The desserts were terrible – just a few simple cream cakes that were all very similar, plus a few types of basic biscuits. The vegetable selection was good, and the fish was tasty. None of us suffered from food poisoning.
There was no entertainment in the evenings within the hotel itself. Everything took place outside the hotel in a shared entertainment area used by several hotels. It was always crowded and difficult to find a table. There were activities for children, but everything cost extra.
There was a kids' club, but it was located at another hotel. Twice a day, staff would collect children from the pool area and take them there. My daughter enjoyed it and attended twice. However, one day the animator accidentally mentioned that she had been alone with 16 children. She was also about 15 minutes late returning them. In my opinion, that raises serious concerns about safety.
The evening entertainment was weak, short, and not enjoyable. There was simply nothing to do in the hotel after dark. Even the all-inclusive drinks were only included until 11:00 pm. The bar remained open until midnight, but drinks had to be paid for during the last hour.
Overall, there was very little entertainment during either the day or the evening.
We chose this hotel mainly because of the water park, which is shared between all the hotels in the area as well as external visitors. Unfortunately, it was very disappointing. The surroundings felt unattractive, the slides were not exciting, the water was dirty and extremely salty, and the ground became so hot that it was impossible to walk barefoot. Children had to wear flip-flops everywhere and leave them at the bottom of the slides, where anyone could take them. One pair of our shoes was stolen.
We stayed for a week, and the children only spent one day at the water park before refusing to return. I think that says everything. Sunbeds were free, but umbrellas and cushions for the hard sunbeds had to be paid for separately.
If you do not have a car, there is very little to do in the area because nowhere is within comfortable walking distance. The beach was also disappointing, with black sand that left you feeling dirty.
If you are considering staying here, I recommend not doing that.
