Markus Simonsson
We had a very good first impression of the hotel. The reception staff have been friendly, and both the hotel and the pool area look very nice.
Unfortunately, our experience has been negatively affected by the check-in process. The official check-in time is 3:00 PM, and we have now been waiting in the reception area for over 1 hour and 10 minutes. We still have not received our room.
During this time, we have repeatedly been told, “just a few more minutes,” but nothing has happened and no realistic update has been provided.
We understand that delays can happen, but clear and honest communication is essential. A sincere apology, a realistic estimate, or even a small gesture of goodwill would have made a big difference. We hope the hotel improves this part of the guest experience, because the hotel itself seems very promising.
Update: After approximately 1 hour and 15 minutes, we finally received our room key. We would like to thank the staff member who assisted us with our luggage, showed us to our room, and made us feel genuinely welcome. He was very friendly and professional, and his service helped improve our overall impression. We still believe the check-in process needs significant improvement, but we appreciate the excellent service we received afterwards.
Saman J
We stayed at this hotel last year to celebrate a very special occasion, and it was such a great experience that we decided to return this year instead of trying somewhere new.
Before our arrival, I would like to thank Beatrice from the reservations team. She was extremely helpful, replied quickly to every email, and offered us a very good rate.
The only reason I'm giving 4 stars is because I forgot to leave the five-star review the hotel deserved last year. Otherwise, based on this year's experience alone, my rating would unfortunately have been lower than 4.
This time, we didn't feel as welcomed. We requested the same room as last year, although I understand it cannot be guaranteed. Instead, we were given a twin room with the beds joined together, but they kept separating during the night, making it uncomfortable.
I also don't understand why full board has been removed. I'm sure there are operational or financial reasons, but it was another noticeable change from last year.
The biggest disappointment was the spa. Last year, although late check-out wasn't available, we were allowed to store our luggage, use the spa facilities, have a shower after check-out, and get ready before our evening flight. Because of that great experience, I deliberately booked a late flight again this year. Unfortunately, we only found out on our last day that the spa was closed for refurbishment, and the only alternative offered was the public pool shower, which is not a suitable replacement. We eventually paid an extra €50 for a few hours late check-out because we had no other practical option. If the spa is closed, I believe the hotel should provide a proper alternative for guests with late flights.
Liz Williams
First time at the Hotel IPV Palace and Spa and in Fuengirola and certainly not disappointed. The hotel is beautiful - directly opposite the beach and far enough away from the busy end to chill. The food is first class but what makes the hotel is the staff - very friendly, informative, helpful, hard working, kind, attentive and respectful. A very special shout out to Jasmin the hostess and Manuel who works on the bars who have made our stay here just so relaxing and comfortable. First class.
Mich de Roy
We were here for 2 nights. While the rooms are simple, they are clean. We appreciate the two bottles of water left for us to consume. The safe was handy to utilize for our papers and the view, Wow! The only comment is that I think the bathrooms should have a fan for ventilation.
Fast access to the restaurants downstairs, pool, spa was appreciated. We’d love to come again!! ♥️
Jill A
Great location at the quiet end of the beach. Staff friendly and helpful. Rooms spacious and comfortable. Breakfast on the terrace if you could find a table in the shade. During my stay 28th June to 1st July there was loud music in the pool area for many hours each day. If you were hoping for quiet time to read and relax then you would be disappointed. I just want people to be aware of this in case it is one of your pet hates, as it is with me.
