Uthpala madevi
Excellence Playa Mujeres is a stunning property with top-tier facilities, wonderful food, and a fantastic overall ambiance.
The resort team went out of their way to make special arrangements for our anniversary, which was a very thoughtful touch that we truly appreciated.
A special shoutout goes to Sully from the beach concierge, who was the absolute sweetest with her adorable sand art surprise! Also, Anjelo from entertainment was hands down the best,he was hilarious and knew exactly how to keep the entire group engaged and well entertained during the archery and salsa dancing classes.
However, despite these wonderful highlights, our stay was unfortunately overshadowed by a deeply frustrating incident on our very first day.
Despite upgrading to the Excellence Club, our initial service at the beach fell far short of expectations. We were constantly overlooked by the beach service staff(specifically the waiter).
The waiter repeatedly walked past us to take orders from surrounding groups while ignoring us entirely, and whenever we did manage to order, our food was almost always significantly late. It was disheartening to see that, despite paying for the upgraded tier, staff seemed to prioritize and attentively serve guests of a certain skin color presumably with the expectation of higher tips.(If a tip offered before service is what gives a guest good service that is no longer a tip but rather a bribe) And that also makes the whole purpose of having a seperate excellence club membership useless.
On top of that, when we dined at Magna, the quality control was really disappointing. I noticed shrimp wasn't cleaned properly the vein and digestive tract were completely left intact.
Between the lack of basic food preparation at an exclusive restaurant and feeling marginalized on the beach, our experience as Excellence Club guests has fallen far short of what was promised
While staff like Sully and Anjelo showed the absolute best of what this resort has to offer, luxury hospitality should mean equal, attentive care for every guest from day one.
I hope management addresses staff training regarding equal service standards and bias so future guests don't have their vacation marred right at the beginning.
Nicole Laing
We have thoroughly enjoyed our time at Excellence Playa Mujeres. The food is really good, the drinks are good, the pools are good. But the best thing by FAR are the staff that pay such close attention to all of our needs. Sully gave such a sweet personality on the beach — she does amazing sand art! Lucy made sure we ALWAYS had a drink with 10/10 service. Jorge in the Excellence Bar is amazing at making drinks and is very kind! We had the BEST most relaxing massage by Calli and Nathalia 100000/10 recommend going to the spa! We will be back!
Lisa Goodwin
What a fabulous experience for our first stay at Excellence Playa Mujeres! The resort is beautiful and so well cared for, our room was amazing, and the amenities in room and everywhere are excellent and so well thought out, but it’s truly the 5 star service from every employee here that really shines. With special note to Aldo who took such fabulous care of us at the cabanas on the beach, so friendly and kind, with excellent service and brought us yummy fruit kabobs and coconut drinks - making our last beach day here an experience that was so fun and memorable experience. And that includes his coworker Jesus too! Alberto who always had a friendly smile and attentive service, even at the hottest times of day, and every day we were on the beach. Caesar at the martini bar with literally the best agave syrup fresh squeezed lime top shelf margaritas ever. Aldrigo a server at the Grill restaurant welcoming us with fabulous service and food recommendations for our first night there. Alexia from entertainment services who, on a very buggy night (but we had big repellant thank goodness!) took the time to come speak with us while we waited for entertainment to ask about our stay and see if we were enjoying our evening. Ray at the front desk who welcomed us so warmly at check in. Paco our driver with Seasons resorts who took us to and from the resort - also excellent service! And so many other wonderful people here that I will have to remember names and come back here to recognize them. All of whom provided top tier hospitality services! We will most certainly be back.
Alorene
1st stay at Excellence Playa Mujeres. Beautiful property and beach. Stayed in Club level. Was upgraded to 2 story terrace room with pool. Loved the room but the mirrors in bathroom are very high was bad lighting. The grounds are beautiful with many pool and chairs with palapas that are spread out which was great. The following staff are standout employees
Agave- Jose Maria:waited on us and was fantastic and Xavier who made margaritas table side was exceptional
Beach concierge Suly helped us with spa reservations and took care of all our needs. She was truly one of the standouts.
Not sure I have the name right but Ira Ise in room service was a true pleasure to talk to and made a standing room service order for us and was SO pleasant to talk to and very friendly. The only complaint I have was Club level check in and bellman at check in. As 1st timer they really didn’t provide any information about Club Level benefits or room features. Fantastic stay and would definitely return and recommend to friends and family
Tyler
My wife and I spent 5 days at this resort in late May for our friends wedding. The grounds of the property are stunning with the amount and types of plants and palm trees. The service is on par with any Ritz Carlton or Four Seasons hotel. The army of staff at this hotel are amazing and we never heard the word no when we requested something. The room was exactly as described and was super spacious and is stocked with a mini bar that was perfect to crank into after a long day at the pool. We had a swim up suite on the first floor and I highly recommend these rooms. The sunbed out by the lazy river was a great place for a siesta in the afternoon. It never felt crowded the entire time we were on the property.
We had some great meals and some not so great meals but, overall the food was very good. Our final night we ate at the hibachi restaurant and it was great.
Overall experience was beyond our expectations and we have made plans to return next year.
