Dennis
It was a decent resort but we are not coming back…
The food and the aquapark were great. Especially the food. I probably gained a few lbs just from that week that we stayed there. In general I’d say that I’m a big fan of the Egyptian cuisine. Their food was also clean. Meaning that no one in our group got a food poisoning. (Which could be a problem in Egypt.)
The property itself is also quite large, so there’s lots of fun activities to choose from. They have anything from small shopping kiosks where you can buy souvenirs or other tchotchkes, to a pharmacy if you need one, to ping pong tables and beach volleyball courts. There’s also a proximity to the Red Sea, although the sea itself was quite shallow and rocky. But it could be ok for kid snorkeling. They also have a plenty of chaise lounges to stay on.
Having said that, there were some major downsides:
- our room had a plumbing problem. The sink wasn’t draining well and no one seemed to care to fix it for the week that we stayed there.
- our bathroom had very slippery tiles on the floor. Especially the shower. I’m surprised that people don’t break limbs there.
- the WiFi was unusable. So make sure to buy a SIM card at the airport. This is what saved us. Those SIM cards are quite inexpensive.
- they allow outside sellers on to the property that constantly pester guests with selling their tours, saunas, etc. And they don’t take no for an answer. This ruins your time there. For instance we were having good time in our group, talking among ourselves until one of those beach boys joined himself in and started pushing his scuba diving tours. We repeatedly told him that we are not interested for which he started to push more, while trying to joke, which ruined our conversation. And then if you get rid of one of these guys, another one will come in and invite himself in on your conversation later.
- I had one of these sellers follow me around. At first I told him that if he has a business card I can call him if we decide to take his boat tour. He took it like if I promised to call him and would approach me multiple times when he saw me near the pool. Eventually he became quite irate with me for not buying his boat/scuba diving tour that he started insulting me in front of my friends. So overall the fact that they allow these beach boys on to the property to pester guests is quite annoying. This may be ok in Egypt but it would be a big no no in the West when street sellers tend to respect people’s privacy.
- the table service at the buffet was quite slow. We often had to move our dirty plates ourselves. Which was not that big of a deal, but is not something you would expect from a 5-star resort.
- lastly this was just a weird feeling that we all felt from not seeing any women workers at that property. This is evidently a part of the Muslim culture. For us it was just strange. My wife joked that if they had women working there, maybe the table service would be better.
Matthew Pegg
We recently returned from a wonderful one-week family holiday at Charmillion Gardens Aqua Park in February, and it truly exceeded our expectations in every way.
From the moment we arrived, the accommodation was spotless, comfortable, and perfect for a family stay. The rooms were spacious, well maintained, and cleaned to a very high standard every day, which made it easy for us to relax and enjoy our holiday.
The food throughout the week was excellent, with a great variety available at every meal. There was always something for everyone, including plenty of fresh options and dishes the whole family enjoyed. The main restaurant was especially welcoming, and the service really stood out.
The swimming pools and aqua park were a highlight of the trip. The pools were clean and well supervised, and the slides provided endless fun for both children and adults. It was clear that a lot of care goes into keeping the facilities safe, organised, and enjoyable for guests of all ages.
A very special thank you goes to Ahmed, the barman in the main restaurant, who looked after our family so well all week. His kindness, professionalism, and friendly attitude made every visit feel personal, and he truly went above and beyond to make our stay memorable.
Overall, this was a fantastic family holiday, and we would happily return again. Highly recommended for families looking for great facilities, excellent service, and a fun, relaxing atmosphere.
Monika Kraczaj
I stayed at Charmillion Gardens for 10 days and had a wonderful experience.
The hotel is modern, well maintained, and surrounded by beautiful, carefully kept gardens. The food is very tasty and varied, so everyone can easily find something they like. There is also a large aquapark for children, which makes the hotel a great place for families.
During my stay I had the opportunity to bring a group of more than 80 people. We also used the conference facilities at Charmillion Sea Life and Charmillion Club, which are located next door. Both hotels are also beautiful and very well maintained. My guests had the chance to dine at the à la carte restaurants there and they were very satisfied with the quality and service.
I would like to give special thanks to the management team, without whom organizing such a large group would not have been possible:
Mr. Amgad, Mr. Darwish, Mr Rabea, and of course Mr. Emil - thank you, gentlemen, for all your support.
A restaurant and bar would not be the same without the wonderful Hany and Ahmed. Thanks to their help I was able to arrange many things smoothly.
I would also like to thank Ibrahim and Nabil.
And I must mention the reception team -Andrew, a true specialist in solving the impossible, and Osama, who is always an oasis of calm.
My apologies if I did not mention everyone by name, but every member of the staff was incredibly kind, helpful, and welcoming.
Thank you all for making our stay and event such a great success.
The Manu Face
The room are large and the bed and pillole are comfortable. The room cleaning leaves a bit to be desired.
The breakfast is international full of many dishes, also good the lunch and dinners (every day, often the menù change a bit). Meat and fish are good (better the meat).
The service is very good, the staff is always attentive and available.
Khawaib Ahmed
We stayed at Charmillion Gardens Aquapark over the Christmas period, and out of the three resorts we stayed in during our 10 days in Sharm El Sheikh, this was by far the best one.
The resort itself is excellent – very well maintained, with great facilities and a lively yet relaxing atmosphere. The aquapark was fantastic for families, and the overall cleanliness and layout of the resort were impressive. Most importantly, the staff were outstanding: friendly, attentive, and always willing to help, which really made our stay enjoyable.
That said, there are two issues I feel management should be aware of:
1. All-Inclusive Drinks Policy
We booked an all-inclusive package, so it was surprising to be asked to pay extra for fresh orange juice in the main restaurant during meals. I completely understand paying for premium drinks or bar beverages, but charging for orange juice in the food hall felt inconsistent. When I queried this, staff tried to justify it, but I couldn’t understand why orange juice was chargeable while items like freshly made omelettes by the chef were included. This policy should be clearer and more consistent for all-inclusive guests.
2. Shower Water Temperature (Serious Concern)
The more concerning issue was with the shower water temperature in our room. During a shower, the water suddenly became extremely hot without warning. Unfortunately, my 7-year-old child suffered a skin burn as a result. This indicates a serious problem with the water heater or temperature regulation, and it really needs urgent attention, as it could be dangerous for children and other guests.
Overall, Charmillion Gardens Aquapark is a great resort and delivered a very enjoyable holiday, which is why I’m still rating it positively. However, I strongly encourage management to review these issues to ensure guest safety and avoid confusion around what “all-inclusive” truly covers.
I would happily return again, provided these concerns are addressed.
