Marty O’Regan
Hands down the worst customer service I have ever experienced in my life, when you call you get transferred to central reservations, who claim they can’t do anything with your booking! They you need to speak with the hotel direct, the numbers for the hotel don’t work, calling back to central reservations they kept claiming they had received no notifications or emails from booking.com when I could clearly see they did as we had been CC’d in the emails, they made it impossible to deal with them we will NEVER book any of their properties again. Once they have your money they don’t give a crap about anything else.
Kieron Clarke
Our first time here in Portugal and we decided to stay at the Balaia Sol Holiday Club which unfortunately wasn't a very impressive stay. First of all the rooms are small, some reviews have stated that they are spacious but not in the room we stayed in it kind of resembled a prison cell. Secondly the room came with air conditioning which barely even blew a breeze let alone cool the room down so we had to endure 27 degrees of warmth when trying to sleep, the beds are basic singles which are not comfortable to sleep on, I would find that my pillows would fall off the bed in the night so I constantly had to keep picking them back up. The biggest con in this hotel was the problem with cockroaches, I woke up early in the morning only to find 1 on my bed and another on the wall at the side of me which made me not want to go back to sleep incase more of them appeared. The people staying in the apartment at the side of us also had the same problem spending almost an hour trying to kill them. The bathroom was small, toilet seat didn't go down all the way and the shower was placed in the middle of the wall rather then on top so it was difficult to wash your hair. The only positive I can say is that the hotel is nice and quiet so you won't have problems with noise as they don't allow it, they don't play music by the pool side during the day which is kinda boring. Portugal on the other hand is amazing, the hotel not so much so we won't be returning.
elizabeth’s channel
Absolutely insane value for money. Had very reasonable expectations of this hotel as you cant expect the world considering how cheap it is but my group all said it surpasses their expectations. The pool area is lovely and the hotel is decorated very nicely. Location spot on and the staff are also lovely.
cockey git
Most importantly the Balaia Sol was clean, both the room and exterior pool area etc. It's quite basic but the room was sufficient for all our needs. A really good shower and cooking facilities, a fridge which was definitely needed with the heat in the week we were there. The beds were okay, could be a bit bigger, that would make a lot of difference to comfort. The staff are quite friendly and work hard, they don't allow guests to cause disruption around the pool that is good. It makes for a relaxing experience, also there is no banal thumping music pumped out so you can chill out properly!
Overall we would go back, that tells you everything you need to know.
Janice. Canning
Very well equipped rooms. Small shower. Spotlessly clean apartments. Bit of a walk to bars and restaurants, about 20 minutes but 10 mins to the supermarket. Lovely and quiet . Night porter is a lovely chap, bar staff friendly €4 for a large beer. And limited snacks available at the bar reasonably priced . Overall I would stay again . Beautiful gardens and lovely pool area
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