Danielle F
Cleaner robbed my rolex. Avoid at all costs. Hotel are denying any knowledge of this. Absolutely disgusting. The watch was left on the counter inside my room when i went for food in the hotel restaurant. AVOID THIS PLACE. Thanks for your reply. I never mentioned the louis vuitton shorts because they were located in the bottom of my suitcase however the watch wasnt returned to you because of its worth. I will not be coming back.
Dylan Mart
It is amazing I love the pool area and it's so underrated there rooms smell nice and look absolutely amazing I think people need to give a better rating
cockey git
Most importantly the Balaia Sol was clean, both the room and exterior pool area etc. It's quite basic but the room was sufficient for all our needs. A really good shower and cooking facilities, a fridge which was definitely needed with the heat in the week we were there. The beds were okay, could be a bit bigger, that would make a lot of difference to comfort. The staff are quite friendly and work hard, they don't allow guests to cause disruption around the pool that is good. It makes for a relaxing experience, also there is no banal thumping music pumped out so you can chill out properly!
Overall we would go back, that tells you everything you need to know.
Janice. Canning
Very well equipped rooms. Small shower. Spotlessly clean apartments. Bit of a walk to bars and restaurants, about 20 minutes but 10 mins to the supermarket. Lovely and quiet . Night porter is a lovely chap, bar staff friendly €4 for a large beer. And limited snacks available at the bar reasonably priced . Overall I would stay again . Beautiful gardens and lovely pool area
Marty
Hands down the worst customer service I have ever experienced in my life, when you call you get transferred to central reservations, who claim they can’t do anything with your booking! They you need to speak with the hotel direct, the numbers for the hotel don’t work, calling back to central reservations they kept claiming they had received no notifications or emails from booking.com when I could clearly see they did as we had been CC’d in the emails, they made it impossible to deal with them we will NEVER book any of their properties again. Once they have your money they don’t give a crap about anything else.
