Alan Carlisle
We booked a week at the AX Sunny Coast and Spa apartments, Malta through Jet 2, based on the images on the web site. Walked into the apartment to perpetual darkness in the kitchen/dining area. No real windows except in one bedroom at the far end of the corridor, none of the other rooms, bathroom and other bedroom had any light just a small access to a service shaft in a couple of rooms. At the reception we told them that this was unacceptable and asked to be moved. After two hours the manager did move us to another room with a window now in the dining area with both bedrooms and bathroom now in darkness (still no windows). We agreed to accept this apartment (best of the Hobson's choice). Unlike the images shown on their website with the apartments overlooking the pool, you would think that the pool was in the hotel, in reality to get to the pool you have to cross the road (totally misleading). There was no bar or lounge and some guests had to go to the supermarket and sit at the hotels outside table with carry-outs. There were no restaurant in the place and we were given 10% vouchers to pizza bars etc down the road.
In the morning we woke to drilling at work behind the apartments and started to notice how rundown the place was. Faded picture on the wall which must have been there for ten years, cupboard doors and kick boards coming off on the units, dangerous light fitting and a patio door that had never had any maintenance possibly since the place was built. All in all, just a tired old donkey that has had no care or investment in years. After another night there we asked Jet 2 to move us to another hotel and resort and happy to pay the difference just to get out there.
Amy Warren
Rooms are beautiful with towels played out in patterns which always makes my day to see. Staff greet you in a friendly manner each time they see you. Rooms are cleaned regularly and pool facilities are gorgeous, right on the seafront. It’s in a quiet location so you have three restaurants on your doorstep, a few cafes and take away places, but a 5-10 minute walk to the busier spots on the island. I highly recommend booking a boat trip or tour around the island as there is so much to see.
Sue Dunne
Booked a one bedroom apartment with sea view expecting like some of the photos, to have a sea view from the bedroom. This wasn't the case. The bedroom was dark & dated. It had a frosted window with a net curtain & pair of curtains covering it. When I opened the window I was so shocked to see all the other appointments bathroom & bedroom windows . You could here every flushing toilet & shower being used, even when people were on the toilet. The bathroom had no fan so I had to open the window just to let all the steam out.
The living & kitchen area were ok. Personally I didn't do any cooking so don't know if the hob was ok or not.
Staff on reception were always friendly & the reception area kept clean & tidy.
Duncan
Stayed in self catering apartment. Clean, spacious, great view (7th floor sea view). Reception helpful regarding local buses but instal and usel the tallinja app - we let a bus go that we should have been on because reception didn't mention it and had to wait 45 mins for the next. Parts of the complex looking tired, lifts in particular. Nice shady garden for guests only with tables and chairs.
Lee Moldovan
I've stayed to ODYCY Hotel previews to Malta Marathon. I've been asking 2 months before the event if they have a Gym and the answer was positive. When I get there, they send me to AX Sunny Coast Resort to use that Gym, saying being part of AX ODYCY Hotel. The gym, a square room with 2 treadmills, very tight space, Gym machine near each other, strong smell and no open windows. The treadmills had a notice advertise note that can be used for only 30min. As a professional athlete we need sessions of 1h. I've been doing my morning workout and I've been assaulted by others Gym users violently why do I used the treadmill for more then 30min?! I finished my workout last, the Spa Manager came in to talk to me and again asked me how do I dare to use the treadmill more then 30min?! That escalated very quickly I made an report to AX ODYCY Hotel Manager and nothing has been made to ameliorate the situation. Like nothing happens, no interest in solving the issue. Bad, very bad Management for a 4 Star 🌟 Hotel
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