Francesco Santone
This visit was part of a business trip. Overall, the stay was very positive. The location is convenient, close to the city center, with a beautiful view of the harbor. The gym and pool are good, the restaurant service is satisfactory, and the breakfast is generous. The rooms are comfortable and meet expectations.
The only minor issue was a worn and chipped chair in the room, which could potentially cause minor injuries or snag clothing. Aside from this, the experience was pleasant and enjoyable.
Rachel Palagi
My boyfriend and I recently traveled here to celebrate our anniversary and visit family. From the moment we arrived to the moment we left, the staff was so helpful and friendly and made us feel at home! Erika and Jose in the breakfast buffet were stand out stars, making sure we settled in properly and offering a warm smile and greeting every morning. The front desk staff, whose names I regrettably did not get, were always kind and willing to help.
They are also located in a city area with plenty of restaurants and sights to see within walking distance. Historic Center is a 10-minute walk away with some beautiful architecture and amazing spots to eat. Anything within Las Palmas is within a 15-minute drive, and if you're looking to explore the rest of the island it's within an easy hour drive at most.
The rooms are definitely dated, and in need of renovation. However, being a Marriott employee myself, I understand renovations can be out of hotel staff's control. We did have some issues with the room we checked into the first night of our stay - TV not working and no water in the shower. The staff was completely understanding and immediately moved us to a different room right next door with everything in good condition and cool A/C.
Overall, the staff is doing the best they can with what they have. I would absolutely stay here again!
Hristina Gorevaja
Mixed feelings about this stay. I have booked 2 rooms with ocean view approximately 3 months prior to our stay. When checking in, we got rooms on different floors and only 1 had ocean view. Didn’t have time to switch rooms, but received a discount at the front desk - which is fair. The check-in process in general was extremely slow…. The rooms weren’t particularly clean. There was sand on the floor and on the bed (?).
In the lobby, the smell of cigarette smoke comes in so easily, as if people are smoking inside. It’s not particularly nice.
The dinner was great, with amazing service and marvellous food! I would like to highlight exceptional service of Sonia (event sales) with booking a dinner for us.
The breakfast had great selection, though a little hectic with ordering the omelette / eggs - but that’s surely due to a very busy season.
At the reception, the ladies in general were very polite and friendly, but everything takes a little too long.
Paul O'Toole
We had an absolutely fantastic stay here.
The entire hotel was spotless, the room was comfortable and spacious and the facilities and amenities were excellent.
We ate breakfast every day in the hotel and it was excellent, with a great selection of cold meats and cheeses, spanish omelet, sausages / bacon, bread and pastries and fresh fruit as well as eggs to order.
We ate in the restaurant twice and both times the food was excellent, the service in the restaurant and bar is fantastic.
Every member of staff who we met was absolutely wonderful., we can't wait to come back in March.
Lo A
Decent size clean room but tv could do with channel upgrades. Front balconys have fab view across the bay and port. All staff were helpful and pleasant. Location is great for shops and bus station.
