Katie Rose
We stayed here for a few days and we were slightly disappointed. The hotel is quite outdated. The staff is lovely and was always very helpful. No complaints what so ever towards the staff. However, the room facilities were not 4 star. No smart tv, no usb charging ports, the balcony does not have any furniture and the wallpaper in the bathroom was peeling off. The doors of the rooms slam shut so you would be woken up by guests and staff during the night and early morning. We did have a cockroach in our room, which i understand can happen in Spain. The wifi does not work or is extremely slow, so we had to reply on network data. The pillows are very thin and doubling up did not help. Finally, the eggs we ordered in the morning from the kitchen arrived after having to ask twice and we ended up not eating because they tasted grainy and did not look right. The location is ok, and easy access the city centre and historical centre.
Fiona Ryan
We stayed here for one night, which was arranged by Las Palmas airport staff, due to a cancelled return flight.
I was travelling as a single mum with 2 children (13 & 12), and we were put in 2 seperate rooms due to availability. These were side by side, so ok.
I was glad to only stay 1 night, as the rooms were extremely hot with no air conditioning (it is broken). Bathrooms we well equipped, but floor in bedroom was quite dirty, as were the curtains and windows.
Not sure I would class this as a 4 star.
Francesco Santone
This visit was part of a business trip. Overall, the stay was very positive. The location is convenient, close to the city center, with a beautiful view of the harbor. The gym and pool are good, the restaurant service is satisfactory, and the breakfast is generous. The rooms are comfortable and meet expectations.
The only minor issue was a worn and chipped chair in the room, which could potentially cause minor injuries or snag clothing. Aside from this, the experience was pleasant and enjoyable.
Hristina Gorevaja
Mixed feelings about this stay. I have booked 2 rooms with ocean view approximately 3 months prior to our stay. When checking in, we got rooms on different floors and only 1 had ocean view. Didn’t have time to switch rooms, but received a discount at the front desk - which is fair. The check-in process in general was extremely slow…. The rooms weren’t particularly clean. There was sand on the floor and on the bed (?).
In the lobby, the smell of cigarette smoke comes in so easily, as if people are smoking inside. It’s not particularly nice.
The dinner was great, with amazing service and marvellous food! I would like to highlight exceptional service of Sonia (event sales) with booking a dinner for us.
The breakfast had great selection, though a little hectic with ordering the omelette / eggs - but that’s surely due to a very busy season.
At the reception, the ladies in general were very polite and friendly, but everything takes a little too long.
-Manuel-
1 out of 5. I'll give them 0 but I can't... The whole experience was incredibly frustrating and felt completely unprofessional. Our flight was canceled, and the hotel wouldn’t even check whether they had rooms available before 3 PM. The front desk staff were rude, indifferent, and seemed to care very little that we had already been waiting for hours. To make it worse, other reviews suggest the room quality isn’t even that good anyway, which makes the whole situation even more disappointing.
