Sephora Jean-Leger
Our stay at Excellence Play Mujeres was nothing short of amazing! Staff were very helpful from the beginning of our stay to the very end. Our waiter Juan at The Kitchen Table made some amazing recommendations on food and made sure we had had everything we needed. His recommendations were so good we had to come back to for more. It’s the small personalized touches that make the difference between a good resort to 5 star quality and this resort knows how to do that starting from their unforgettable staff like Juan to the little details prepared to celebrate us and our anniversary! We came here 9 years ago for our honeymoon and returned this year because our experience has been and still is amazing. Thank you Excellence for the amazing experience!
Shea Augustine
My husband and I came to excellence playa Mujeres for our honeymoon and it did not disappoint! We paid for the excellence club add on with our reservation which gives you access to club member private beach and pool access (among other perks). Our beach experience was so amazing and relaxing. Alejandro, our concierge and Aaron our waiter were amazing! Very attentive and proactive with everything and anything we could need! The food and drinks were great as well with a variety to choose from. The food was elevated compared to other resorts I have stayed at. We will definitely be back and would recommend this resort to anyone looking for a relaxing private beach vibe.
Jessie Briones
At the adult only, the suite is amazing. It’s so clean and spacious. Everyone is so friendly. Yesterday at the Lobster House, Enrique our waiter was on the ball of all my needs. Last night we had dinner at the Agave Restaurant. The Mexican food was so authentic.Everything taste fresh and not processed. Antonio our waiter was great. I loved how knowledgeable he is. He shared some history to understand the decor of the restaurant. His food recommendations allowed us to expand our palate. Every recommendation were delicious. Thank you chef for keeping the authenticity in the Mexican cuisine. I will definitely come back. Thank you everyone for being so nice!
Nelson Cheng
Edited (8/7/25) to add more information about Josue who went even more above and beyond on our final day at the resort.
Stayed just a bit over a week and the trip went by fast. The food was great and there were plenty of amenities around the resort. We enjoyed our room amenities and the close proximity of the beach, pools, and restaurants to our room.
But the main stars of the resort are the staff members. The staff was excellent, from the moment we were picked up from the airport by the Seasons driver to the last day. I do want to shout out certain staff members though for their above and beyond service (eventhough all staff members went above and beyond, but these are the ones that I do remember).
Thank you to all the housekeepers for keeping the room clean throughout the day, and thank you to the amazing and accomodating staff at the Excellence Club concierge.
In the morning, these last 10 days, we’ve been treated so nicely by all of the female bartenders at Aroma. Shoutout to Jesus for being a fun activities instructor and Hugo, our server at the French Restaurant for being attentive. Well deserved shoutout to the waitress at the Sports Bar (I think her name was Avli, I’m sorry I missed your name), who despite all the noise at 11:00PM, would always be so sweet.
And huge shoutout to Jose, Benjamin, and the other amazing waiter (I’m sorry I didn’t get your name eventhough you brought your name up), who took great care of us at Magna during breakfast and also took great care of us at Oregano. They are always so efficient and so friendly. They always made sure we had what we needed and were great to talk to.
Thank you to Josue and David, at the Excellence Club beach concierge, for always setting us up at the beach and for always sparking conversations to make us feel like we’re home. Josue went above and beyond with making sure our last day at Excellence was amazing, by getting us monkey coconuts and presenting so much positivity.
Shoutout to Enrique and Joan, and all of the restaurant hosts and hostesses for their welcomes and accomodations.
Last but not least, thank you to all the bartenders. Throughout the entire night, the bartenders sparked conversations and entertained guests, while also efficiently making delicious cocktails and shots to all their guests. I will truly miss the hospitality that the bartenders provided.
The biggest shoutouts go to Leslie and Cesar at the Martini Bar. They were brilliant and exceptional bartenders from day 1 till the end of our trip. They always kept the party going for everyone at the bar, even when there would be floods of people coming in after the night show ended. They would always surprise us with different types of shots which were all delicious, and kept us entertained the entire night. They radiated so much vibrant energy and I could tell everyone at the bar was having an excellent time because of them. I will truly miss their above and beyond service, as it was always a pleasure to be served by them.
John Doss
OK, I have to update this review, as the first one was a raw impact review after only one full day. After seven full days, I have not changed my opinion, but actually strengthened it. The staff here is fantastic. Everyone seems to want to be your friend, and will go out of their way to make you feel at home. I understand this may not be what everyone wants out of a vacation, but if you're looking for sweet, friendly faces that great you with pleasure every day and have playful banter, this is the place for you.
Alejandro was a wonderful concierge who always made sure we were comfortable. Josue was the same the previous week. These too were so sweet and friendly, and helped me with my Spanish and made us feel like my wife and I were pampered. Kudos to both of them for their kindness throughout the trip. It really made it worthwhile.
I also have to mention our waiter, Alan, for his incredible service. He was so encouraging and friendly, and his constant reminder of "for now" was fun and had us anticipating what the resort could provide for us next. We were searching him out near the end of our trip.
This may not be the resort for everyone, but I do think it is worth splurging on the Excellence Club for interactions with these individuals and more. Incredible service, incredible experiences, and we will be missing our time here. Would highly recommend, 5/5.
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