Lisa Goodwin
What a fabulous experience for our first stay at Excellence Playa Mujeres! The resort is beautiful and so well cared for, our room was amazing, and the amenities in room and everywhere are excellent and so well thought out, but it’s truly the 5 star service from every employee here that really shines. With special note to Aldo who took such fabulous care of us at the cabanas on the beach, so friendly and kind, with excellent service and brought us yummy fruit kabobs and coconut drinks - making our last beach day here an experience that was so fun and memorable experience. And that includes his coworker Jesus too! Alberto who always had a friendly smile and attentive service, even at the hottest times of day, and every day we were on the beach. Caesar at the martini bar with literally the best agave syrup fresh squeezed lime top shelf margaritas ever. Aldrigo a server at the Grill restaurant welcoming us with fabulous service and food recommendations for our first night there. Alexia from entertainment services who, on a very buggy night (but we had big repellant thank goodness!) took the time to come speak with us while we waited for entertainment to ask about our stay and see if we were enjoying our evening. Ray at the front desk who welcomed us so warmly at check in. Paco our driver with Seasons resorts who took us to and from the resort - also excellent service! And so many other wonderful people here that I will have to remember names and come back here to recognize them. All of whom provided top tier hospitality services! We will most certainly be back.
James Namnoum
Customer service is alive and well here and the Excellence has it down! My wife and I just had our honeymoon there and couldn't have enjoyed ourselves more. Food was great, and the room was so fantastic that we may even model our new bathroom after this one! But the service was amazing. The staff was so very accommodating and would go out of their way to make sure everyone was having the best experience! Shout outs are warranted to Isabelle at breakfast, a trainee who felt like an old friend by the end of our stay! From Freddy who first took our bags to Maria at the lobster house or Carlos at the french place, they could not have provided a better guest experience and made us feel special the whole week. Well worth the money and we dont even drink! Thank you Excellence Playa Mujeres!
Heather B
This is such an excellent resort! The staff is amazing and takes every little detail into account. We saw one worker cleaning rocks! Everything is so clean and the service is above and beyond. This is our second time at this Excellence and we will be returning. The entertainment staff (especially Nathalie and Angel) were very fun and knowledgeable. I really had fun and a good workout with the fitness instructor Tanya.
The staff at the beach were Josue and Rubi, who were so responsive and went out of their way to make us feel comfortable and their English was perfect. Thank you all for making us have an amazing vacation!
Christy Fitzgerald
We’ve had the absolute best time at this resort. From the moment we arrived, we felt so welcomed, and a huge part of that is thanks to Sully, Lucy, and Emiliano. They have been incredibly accommodating, warm, and genuinely hospitable throughout our stay.
Sully and Emiliano on the excellence beach truly went above and beyond — especially with the thoughtful beachside drinks, special surprises, and constant attention to detail. Their kindness, professionalism, and positive energy made every day feel extra special. You can tell how talented they are and how passionate they are about taking amazing care of their guests.
This trip has been unforgettable, and they are a big reason why. We can’t wait to come back!
Heather B
My husband and I just returned from a stay at Excellence Playa Mujeres. We booked an Excellence Club Suite with a Private Plunge Pool Terrace in Building 7. The room itself was excellent,clean, well-appointed, and very comfortable. The private terrace and plunge pool were a highlight, with a great ocean view.
There were a couple of room-specific drawbacks. We were in 7418 at the end of the building. While we faced the ocean, there was a hallway that extended past the edge of our balcony. Throughout the stay, people regularly used that hallway to take photos, which made it a bit awkward when we were sitting outside. It also made using the jacuzzi difficult since its window faced that hallway directly. I suspect because of the hallway and our location at the end of the building, the evening entertainment music funneled up to our room at full volume each night. If you prefer turning in early, you may want to request a room farther from the Prelude Bar where the live music takes place.
Food: The Excellence Club upgrade is worth it here. We tried several restaurants, and Magna (club-exclusive) was easily the best meal of the trip. The steaks at The Grill were very good, though it’s loud inside. Lobster House was a great lunch spot and the fish tacos were a standout. Chez Isabelle was disappointing; our food was cold and lacked flavor. We ordered room service for breakfast most mornings and it was consistently excellent. We either ate on the balcony or brought it up to the terrace.
Bars were very good. We brought insulated cups, which helped keep drinks cold longer—I’d recommend doing the same. The mangolada was excellent, and the pink gin cocktail at Cielo was also a favorite.
One downside: the hot tubs were not heated, which was disappointing given that temperatures were slightly cooler than typical for that time of year. We weren’t the only guests who noticed.
Service was five-star across the board. Every employee we interacted with was polite, friendly, and helpful without being intrusive. We were looking for a relaxing, low-key getaway and that’s exactly what we got. I would recommend it.
