Soma Bay

Bobby Trayanovski

The beach and water here are absolutely beautiful – clean, clear, and truly amazing. Unfortunately, the overall experience was disappointing. When we arrived in the morning, we were not given our all-inclusive bracelets until 1 pm. Instead, we were told to pay 30€ per person if we wanted food or drinks before then. The same thing happened at checkout since our flight was at midnight, we were again asked for 30€ per person to use the all-inclusive until departure. Food was limited, drinks were definitely not “all-inclusive,” and most cocktails were served warm because there was almost never any ice. Breakfast at Tortuga ends at 10:30, and lunch doesn’t start until 1:30 pm, so if you wake up late there’s nothing available in between. Entertainment was also lacking, and the Friday show required an extra 10€ per person. On a positive note, many of the employees really do try their best to make the place better, but the overall policies and management are frustrating. The beach itself was fantastic, but because of the extra charges, limited food and drinks, and lack of true all-inclusive service, I would not recommend this resort.

svetlirad

The hotel was fantastic. I really loved the beautiful green spaces where you could take a walk and enjoy the lovely greenery and flowers. We tried all the restaurants, and our favorites were the Italian and Indian ones. The beach was wonderful, with fine sand. I especially appreciated the large umbrellas that provided plenty of shade. It was also very convenient that there was a restaurant right by the beach where we could have lunch. We were extremely impressed by the guest relations officer, Mahmut, who was always available for us and went above and beyond to make our stay unforgettable. We are also deeply grateful to the restaurant manager, who, after learning that we are vegetarians, came every day to check if we had eaten well and whether we would like something specially prepared for us. The reception staff were also especially kind and helpful. I highly recommend the hotel and would gladly visit again. Svetlana

Lorenza Mandreca

This resort exceeded all expectations! From the moment we arrived, we were welcomed with warm hospitality and incredible service. The rooms were spotless, spacious, and beautifully designed, offering breathtaking views. The food was delicious with plenty of options. Great entertainment team! Whether you’re looking for a romantic escape or a peaceful retreat, this is the perfect destination. We left feeling refreshed and can’t wait to come back!

jasmina ramcic

Love love the resort especially the staff. Special gratitude for chef Jerome (French chef) for making our dinner experience AMAZING. Him and his staff went above and beyond to greet and welcome us in. Once again from the bottom of our hearts thank you to these amazing people. Would recommend this hotel 10 out of 10 .

Aleksandar Talimdjioski

The resort is very nice and beautiful for family vacation, especially for parents with kids. Pros: big spacious room, well organized space, big terrace, 65" HD TV, sheets and towels are changed every day, separate towels for the beach, you can eat in several different restaurants, good varieties of cokes and juices, they have good beer (Sakara) too, but its alcohol free. The beach is almost perfect with long coast line, very wide, equipped with huge umbrellas where 4 sunbeds can be placed underneath. The resort also has several pools with water park, and lots of green spaces everywhere, so you can walk in very pleasant environment when you go to the beach or anywhere else. Cons: we had to ask for additional shampoo, soap and shower gel every other day, the food in the main restaurant and in Tortuga was almost the same every day, they must serve proper beer with alcohol in it, and to serve it in much bigger glasses instead of pouring it in 330 ml plastic cans. Overall we are spending high quality time here, but there are lot of details that the managers and the owners must improve. At least there must be more European type of food, ex: sausages, pasta, chicken, BBQ, pork, alcoholic beer, in order to attract more European guests.

Habiba Yahia Aly

The animation team are so welcoming and friendly, genuinely very nice people to befriend and know. The activities they came up with and effort they do is outstanding. The shows at night were really fun to watch as well!! The food is really good at the open buffet but the desserts were very limited and bland, I did not enjoy them The Mongolian and Chinese restaurants tho were really good!! I recommend them!!

Omar Ali

I recently had the pleasure of staying at [Mövenpick] and was blown away by the amazing animation team! They were top-notch and truly added to my vacation experience. The attention to detail, creativity, and energy of the team were evident in every aspect of the show. The kids and adults were thoroughly entertained and mesmerized by the performance.

mohamed Hamied

Worst Experience Ever – Avoid at All Costs! I stayed for 6 days, and each day was worse than the one before. It started with a complete disaster at check-in — we had 7 rooms booked, and even the front desk didn’t know some were already occupied! We walked into rooms to find other guests already inside. Total chaos. The food was terrible, the staff looked frustrated and uninterested, rarely offering help or even a smile. The facilities are poorly maintained and far below basic standards. They clearly know nothing about hospitality. Even the “all-inclusive” package is bizarre — everything is restricted to certain hours. The pool and restaurant are far too small for the number of guests, making it overcrowded and uncomfortable. Overall, this hotel is not worth your money. Honestly, even a 3-star hotel would be a better choice. Save yourself the disappointment and stay somewhere else!

Jay F Kay

Staff: they were incredibly friendly and helpful throughout! Amenities: everything you could want and need available, if not, the wonderful staff were more than willing to accommodate. Water park: AMAZING for all ages! Rooms: spacious and clean. Beach: pristine and sandy, not rocky like a lot of other resorts in the area. Food: huge variety with daily themes. Final note, there were daily activities and shows; all the staff went above and beyond! Great experience!

Amr Khalid

A fantastic stay! We had an amazing time at this hotel. The aqua park was perfect for both kids and adults — clean, safe, and full of fun slides. The staff were incredibly friendly and always ready to help, making our stay even more enjoyable. Highly recommend for families looking for fun and relaxation.

Pedro Silva

A Mixed Stay: Great Staff and Renovated Rooms, But Ongoing Work Impacts Dining and Space This review is a bit of a mixed bag. On one hand, the staff were fantastic—attentive, helpful, and always ready to assist. The newly renovated rooms are also clean, though we did find some residual construction dust. However, the renovations had a significant impact on our stay. While the work wasn't overly intrusive, we did experience a few days of noisy "demolition" while at the pool, which wasn't ideal. The biggest issue, though, was the dining experience. With the main restaurant closed for renovations, the meals were a definite step down from our previous visit. The quality of the food was still good, but the variety was severely lacking. In the past, the pastry selection alone was larger than the total amount of food now available. Finally, while the rooms are new and clean, they are noticeably smaller than they were before the renovation. It's a shame, as the previous rooms felt much more spacious. Overall, the hotel has a lot of potential once the work is complete, especially with such a great team. But for now, the ongoing renovations are impacting the experience, particularly the dining and room size.

Lydia Yousef

We had a wonderful stay at Sheraton Soma Bay! I would like to give special thanks to the Guest Relations team for their warm welcome, exceptional hospitality, and professionalism. They made us feel truly valued from the moment we arrived. Also, a big thank you to the restaurant staff who were incredibly kind, respectful, and attentive. They went above and beyond to make our dining experience enjoyable, especially with how sweet and caring they were with my daughter. Even though the hotel is currently undergoing renovations, the kindness and warm attitude of the staff were the highlight of our stay and made us feel completely at home. The renovations themselves are beautifully done — elegant, modern, and promising for an even more amazing future stay. Thanks to all the amazing team, our stay was unforgettable. We’ll definitely be coming back!

Ibrahim Abdellatif

I booked a B&B stay using points and requested an upgrade to half board or full board. Unfortunately, I was surprised to find that the hotel was asking for more than double the average rate for the upgrade — even compared to what I would’ve paid if I booked directly via the Marriott app or Booking.com with cash. The cost of adding half board or all-inclusive ended up being more expensive than just booking a full package from the start, which felt quite unfair. I expected more flexibility or at least a reasonable top-up rate for loyal Marriott members using points.

Marijana Dronjak

The hotel is truly excellent. The beach is long, sandy, unbelievably beautiful and clean. There is a pier and coral reefs nearby — a perfect spot for diving and scuba diving. The hotel is located 40 km from Hurghada, but tranfer can be easily arranged. The only thing is that the hotel is quieter, so it might not be ideal for those who prefer a very active vacation — unless you create your own activities, like we did. The food is very good and varied, everything is extremely clean, and the staff is very kind and helpful, without being overbearing — which is very important. All compliments truly go to the entire staff and the chefs. And for Mina☺️ Would I return to this hotel? – Definitely!

Biljana Dragisic

We had a truly memorable stay at this hotel, one that fully lived up to the five-star rating – even by European standards. During our visit, the hotel was undergoing renovations, which slightly changed the usual offer (and the price was adjusted accordingly), but that didn’t affect the quality of service in any way. The staff remained attentive, responsive, and professional, and the overall experience was seamless from start to finish. We want to especially mention two people who made a big difference during our stay: First, our room attendant Mohamed – not only was he exceptionally professional, but also proactive and genuinely caring. For example, we noticed ants around the coffee station, but before we could even mention it, Mohamed had already contacted pest control to handle the issue. He kept our room spotless, and small details like towel animals really added a nice, personal touch. Mohamed, thank you for your kindness and for going above and beyond! Second, a big thank you to Doaa, the hotel’s lobby ambassador. From day one, she greeted us with warmth and excellent English, and was always there with a smile, helpful advice, and a positive attitude. She went out of her way more than once to make sure we had everything we needed, and even helped us celebrate a birthday during our stay in the sweetest way. Her presence made us feel truly welcome. We also want to give credit to the restaurant team – despite the renovations, service was fast, efficient, and incredibly well organized. There was never any waiting, and everyone was attentive and quick to respond to anything we needed. Even the restaurant manager stepped in to help during busy hours, which speaks volumes about the team spirit and work ethic here. And one more thing that really stood out – tips are shared equally among all staff, including kitchen and behind-the-scenes workers. That kind of fairness and team appreciation is something we honestly haven’t seen often, even in top-tier European hotels. All in all – huge kudos to the entire Sheraton team. Thank you for making our stay so pleasant, warm, and memorable. We truly hope to return once the renovation is complete. Until then – keep up the amazing work, and we look forward to seeing you again.