Karine Silva
We are from Brazil and were initially very concerned about the food options at the Grand Bávaro Princess. I must say the resort didn’t disappoint us in any way. All the restaurants are wonderful, offering countless food options, and overall, you are well taken care of at all times. The restaurants themselves are also stunning — truly beautiful spaces that feel elegant and refined, almost like dining in a fine-dining venue. Everything is gorgeous.
The resort is huge, with a beautiful structure, and the rooms are incredibly spacious. We stayed in the Platinum category and have absolutely no regrets. The Platinum beach area is excellent, and the Platinum pool, located close to the beach, is also very good — much quieter than the main pool. The Platinum drink selection is far superior to the regular options, with many high-quality beverages and amazing cocktails.
I would also like to express my gratitude to the bartenders Marino and Glenys at the Platinum pool, as well as the bartenders at the beach bar. They are all extremely kind, friendly, welcoming, and always eager to make your experience better. Their service is truly outstanding.
Already making plans to return!
Yanitsa Borisova
We just returned for few short days in Grand Bavaro Princess to wrap up our Dominican Republic visit. Mind you we are from there, living in Canada now. The resort is beautiful and I loved the mix between human and nature, there are a bunch of pools, the beach is nice, restaurants are beautiful and the food was pretty good. However, I found that the few issues that arised during our stay was so completely ignored, that I had to warn future travelers.
We are a family of 4 with a two year old child. When we got to our room, it turned out that the mini fridge wasn't working (it was disconnected at the time), which we connected and kept waiting for it to cool.off as we had milk for the baby to obviously keep cool, while the temperature outside was 31 degrees. We picked up the phone to call the front desk and report the fridge- the phone was not working. We ended up going to the front desk 3 times in one day to flag the issues and they told us that tickets have been created and somebody will be coming to check both - fridge and phone. Never happened during our stay. We were also told that ice will be sent in the meantime for the milk - never happened (on 3 different occasions). We ended up going to the closest bar (having to find a plastic bag from somewhere in our luggage), so they can give us ice. The bathroom door wasn't closing, my husband took it into his hands to fix it.
We were there to celebrate my birthday and after making a restaurant reservation for 8pm, our group of 11 (8 adults and 3 kids) arrived and a very arrogant host said it is at 8.40 instead and nothing he can do. Long story short, we went into a very unpleasant 10 mins discussion (ON MY BIRTHDAY) during which he was clearly getting more and more aggravated and pretty much told me if i dont like "to go out there and file a complaint" and "nothing he can do". Mind you the restaurant was and remained half empty for the rest of the evening. Me, coming from customer service wasn't gonna let that go. Asked for the manager, at first he didn't want to bring him, raised my voice,a man in a suit quickly came. Filled him in on the situation, he didn't seem too concerned until I mentioned taking this issue to Google and Tripadvisor and those seem to be magical keywords and in the next 10 mins we were given a table. The host changed his attitude, came to ask again who's birthday is it, etc. And started saying how they will do a surprise, sign, whatever. We ordered appies, meals, desserts - not even a candle was brought out, much less any acknowledgement of the occasion. It seemed as he was just mocking the situation. Absolutely not the experience I imagined for the long planned birthday celebration at the Grand Bavaro Princess.
Would I go back - not. I will bring my cash to a place that makes me feel wanted and appreciated as a guest. Punta Cana is FULL of beautiful resorts. Hope they take a note and train their staff better.
Note: all the wait staff that worked on oyr tables was great! Wish they would just attend issues before they turn into unpleasant memorable situations.
Nyree Gadsden
Schneider from reception absolutely outstanding. From the moment I arrived, I was greeted with a warm welcome and genuine professionalism. They were attentive, patient, and quick to answer any questions I had. What stood out the most was how smoothly they handled check-in and made the process stress-free.
He was not only knowledgeable but also approachable, ensuring that every detail was handled with care. Whether it was giving clear directions, accommodating special requests, or following up to make sure I was comfortable, they went above and beyond.
It’s rare to encounter a person that blends efficiency with kindness so seamlessly. His positive energy created a welcoming atmosphere and set the tone for a great overall experience.
I highly recommend him
Jennifer Lee
On the fence about the experience here. Mostly positive experience but would probably not return (good to note that I've never been to the same resort twice, because I like to try new things, so this isn't a reflection of the resort per say)
☀️ Highlights ☀️
📌 The swim out for the family club rooms (block 9000), except for the fact that all the rooms at the back couldn't leave the swim out directly to access the main pool and water slides, which is where we were. Apparently I was the first person ever to bring that up, which is surprising to me.
📌 The bunk beds in our room were a hit with our kids. Also love that there's a pull-out mattress underneath, so the room comfortably sleeps 5 people.
📌 We had a lot of fun at the main pool! We never had trouble finding chairs for our group of 5, even when we arrived after 10 am, without rushing.
📌 The beach was beautiful! White and soft sand, except for the last two days where the sargasse was rampant.
📌 The number of à la carte restaurants. Great variety. We especially enjoyed La Focaccia (for the pasta) and Tanuki (food and show on a grill).
📌 The ice cream shop and Cappuccino café were yummy.
📌 All the buffet food cooked on demand is delicious, specifically the omelettes, the pasta and the crepes with Nutella!
📌 The cadence of the carts that go around the resort were mostly acceptable.
📌 Guests and staff were respectful.
🌧️ Less stellar 🌧️
📌 THE PATCHOULI INCENSE which was all over the main lobby, show area and main buffet. The odor gives me migraines and I couldnt stand it.
📌 The bathroom in the family club room is not well designed. The shower is huge but the rest is so small, you will definitely step on each other if you are more than one in there at the same time.
📌 The rest of the buffet food was subpar. I got tired of it very quickly.
📌 Why oh why do they have cream cheese in all their sushi?? I can't eat cheese and was so disappointed to know that at the Wasabi restaurant they were already prepared and they couldn't make any without it.
📌 The wifi was pretty terrible even from our room. Perhaps the premium was better but we didn't pay extra for it.
📌 Most staff would not greet us and say hi when we passed them on the site. In my past experiences, people are so friendly and are always throwing out Buenos Dias with big beautiful smiles. Maybe they were just having multiple bad days.
Renee Crowe
We stayed hear the last week od September. The grounds were beautiful here, but I would not go back. The staff wasn't very friendly except the bartenders (especially Jaime at the 24/7 pub). Our room smelled moldy and was not very updated. It was hard to communicate because most of the staff did not speak English. Room service was terrible. The Platinum area was definitely worth the extra money. We loved the Cappachino hut and PBG restaurant. The ala cart restaurants were very good as well. Be prepared to walk a lot. Everything is spread out. There are shuttles, but they aren't always available when you jeed one. Definitely not a 5 star resort - closer to 3.5.
My Booking
