Anastasiya Voytenko
The hotel has a very beautiful territory, the nature is stunning and it’s a wonderful place for walking and relaxing. We also enjoyed the food and the overall atmosphere.
However, there were several downsides. The room was very humid and had a musty smell, and unfortunately many pieces of furniture had visible mold. Because there are no mosquito screens on the windows, it’s impossible to open them for fresh air without letting insects inside.
The rooms clearly need renovation, and the photos online are quite misleading.
We also experienced issues with the service. Since guests cannot make tea or coffee themselves, you have to ask the staff to bring it. At the El Gaucho Restaurant, where we had breakfast and lunch, it was very difficult to get any drinks. Even after reminding the staff three times, nothing was brought, which was quite disappointing. This problem could easily be solved by simply providing hot water, tea, and coffee for self-service.
Overall, the hotel looks beautiful and has a pleasant design. If the rooms were renovated and the service improved, we would consider coming back.
Mihaela Zavialov
Just got back from the Grand Bavaro Princess resort. We had a very pleasant stay, the hotel territory is very green, clean and beautiful, with diverse views. The beach was clean and did not feel crowded.
Beach bars serve pretry standard drinks but we really enjoyed the beer in particular.
Food at the main restaurant was not as diverse as we expected, still plenty of options of fresh and delicious veggies and fruit. The other meats and fish were just there but quite bland.
The a la cart restaurants were mid, the 80 dollar stake at Gaucho beach restaurant was WAY overpriced, do not go for it.
Room was spacious and clean.
We did not interact with the hotel animation team at all, they seemed quite uninterested towards the guests.
And the same attitude was also shown by some other hotel stuff. I guess it helps to know Spanish but for us the language barrier was quite obvious and it did not help us feel always welcomed.
Overall we would recommend this hotel for families who look for a relaxing place and nature.
Annie Cologne
Beautiful resort and grounds. My family has been here twice. Definitely worthwhile. Only downsides are there are only 3 trams (at most seating 30 max) circling the massive property picking up and dropping off people. With 4,000 being resort’s max capacity and even at 50% capacity at 2,000. That’s insane. Wait times are long and you’re literally playing musical chairs as the music stops to get a seat and then hope the rest of your family got seats as well. The other downside in platinum is that there is no quick food. You can definitely get food at PBG but that is sit down table service. Other than that, we all love the resort. So many restaurants and buffets for all your meals. Beautiful beach and very large main pool with smaller pools in platinum and family area. Pub is open 24/7 and a lot of fun on karaoke nights.
Maria Chaika
We had an absolutely wonderful stay at this hotel. From the moment we arrived, the staff made us feel welcome and taken care of. The service was consistently friendly, professional, and attentive without being overwhelming.
The room was clean, comfortable, and well maintained. Housekeeping did a great job every day. The food exceeded our expectations — there was a great variety, everything was fresh, and the à la carte restaurants were especially impressive.
The hotel grounds are beautiful and well kept, with plenty of space to relax. The beach and pool areas were clean and enjoyable, and there were always activities available for those who wanted entertainment.
Overall, this hotel offers excellent value for the experience it provides. We truly enjoyed our stay and would definitely return. Highly recommended!
Natalia Gouveia
Cannot fault anything about this hotel, the staff, entertainment or food.
Just came back from my honeymoon and we had the best time.
The rooms and grounds are clean, the staff are very friendly and helpful.
Food wise, we were impressed with all restaurants and the buffet and cannot say we had one bad meal.
Entertainment staff were fantastic too. Thank you for making our honeymoon a memorable one! We will be back!!
