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If you’re from an English-speaking country, this may not be the resort for you. English is almost never spoken here, and it makes even the most basic interactions extremely difficult.
The outside grounds are nice and well-maintained. The spa is genuinely impressive—one of the only highlights. The spa staff were amazing, the pools were okay, and the slides were fun with no lines. Drinks were mediocre but not undrinkable.
That’s sadly where the positives end.
The rooms are rundown, the AC barely works, and housekeeping repeatedly entered without knocking—even when we were undressed.
Health-wise, this was the worst vacation I’ve ever had. I was bitten by a spider in the room which caused a massive infected welt on my arm. Both my girlfriend and I got food poisoning more than once, despite being extremely cautious—no tap water, no ice, only bottled water, even brushing with bottled water. The food itself is awful; even the simplest dishes taste off, and honestly, expect to get sick.
The beach water gave both of us severe rashes, and there are sand mites. I’ve been on hundreds of vacations and have never gotten this sick.
The guests at this resort were another major issue. Many had zero respect or manners—stealing beach chairs, cutting in lines at bars, buffets, and slides, refusing to move out of the way on sidewalks, and even walking right into you without acknowledging it. As a 23-year-old guy, I found myself nearly in fights multiple times because of how aggressive people were. Security was regularly stepping in to break up situations.
Most staff were generally nice, but a few made the experience uncomfortable. The sports staff were overly aggressive when joining guests in games—especially basketball—pushing, shoving, and even taunting people who were just trying to casually play in sandals. A bellman flat-out told my girlfriend and me to go get him two coffees while we were waiting for the airport shuttle, which left us shocked. There were also creepy moments: staff dancing with much younger teenagers, and staff hitting on my girlfriend while I was right there.
If you’re booking through Air Canada Vacations, prepare for more frustration. Our assigned rep was unreachable most of the trip, admitted to being hungover, and at one point it genuinely seemed like we might have to arrange our own transportation home.
Overall, this was a terrible experience, even though we tried to stay positive. Please take this review seriously—I strongly recommend not booking this resort. If you do, good luck. We absolutely hated it.
Yuliia Sheinina
My husband and I stayed at this hotel from September 21st for 12 nights, and we absolutely loved it! The beach was incredibly beautiful and clean. We stayed in the Sun Club area, we had a private zone in the beach. I sow a lot of reviews that there are a lot of stones an ricks in the sea but really we didn't see anything. There were plenty of themed restaurants to choose from, and the entire hotel was spotlessly clean, which was really important to us. The hotel’s territory is gorgeous, with a lovely garden and a pond. The staff was incredibly friendly and helpful, always going above and beyond to assist us. We’d like to give a special shout-out to Tayla, who won us over with her warmth and helped us solve an issue with our air conditioning by moving us to another room. It truly felt like a paradise vacation, and we recommend it to all!
Vincent Belval
They don’t take anyone seriously. Nothing is going to change. I came at the end of April 2025 and judging by the new comments, nothing has changed.
The food is really not good and the buffet staff is incompetent. Nobody manages anything, nobody knows anything, and nobody does anything.
The drinks are served in carton cups and the alcohol is the lowest quality possible.
Before booking at this hotel, check the real reviews on Google or elsewhere.
They don’t deserve the stars they claim to have. Even for free, I would not return to this hotel.
Everything they touch, they do poorly: from staff management to the food they serve you.
Going to such a low-end hotel complex and seeing that it’s managed this way is truly mind-blowing 😂
But don’t forget Olga Alvarez who will always respond with the same thing and nothing will change 😂 Please don’t go there
Olga
I’ll come back to write another review in 1 month. If you say things are changing, the reviews should change for the better. You’ll probably change the carton cups 😂😂 for real glasses 😂🙈 When I came last April, all the negative comments I’m reading are still the same as they were since April.
I hate it when a hotel takes people for idiots and you do it very well.
richard rennie
Amazing time at the whole resort. There is a bar close to the beach called Tortuga and we met the nicest guy at the whole resort! Diango Made sure we were always taken care of and very knowledgeable of the area. Also, I would like to say if you want to experience the best massage ever request Mercedes! Not only did she give the best massage we lost a valuable piece of jewelry and she found it for us and came looking for us to let us know they found it! Thank you to Diango and Mercedes for making this a very unforgettable trip!!
Ashley Reed
Diango at the Tortuga bar is Fantastic, always greeted us with fantastic service! Diango went out of his way to get us whatever we wanted. If his bar did not have it he did not hesitate to walk across the resort to get it. Hands down the best! He accommodated our large group (10-12 people) with excellent customer service!
My Booking
