idris seven

Terribly dirty. Especially toilet and bathtub. Room had detergent smell but visually it was easy to spot cleanliness issues. Toilet was leaking. Neither of these issues were addressed when we raised the concerns. I met with two other families and I heard the same thing from them. It took 2 hours to check in. It was impossible to reach front desk by phone. My son enjoyed mini aqua park and indoor playground a lot. Ocean temperature was great but too much see-weed and waves. We generally focused on the good side and enjoyed it after the first day’s shock but never would go there again. Another interesting thing is that they took us their sister hotel saying that “you will just see it and book it yourself by half price. No pushing.” and tried to sell us seemingly-low-cost vacation club package asking for more than 4K CAD down payment. Lady was quite aggressive especially when I didn’t accept it.

HA A

We had a lovely experience at Occidental Caribe from start to finish! We stayed in a Superior Ocean Front room, and it was absolutely amazing. We had no issues with the AC, and the view was breathtaking — the gorgeous ocean, white sandy beaches, and beautiful surroundings made our stay truly special. The pools were a little warmer than we’re used to, but it was not a problem at all. What really stood out was the hospitality of the staff. If you are kind, friendly, and willing to engage with them, they are incredibly kind and welcoming. We truly appreciated their warmth and service. Maximo Rodriguez was, by far, the person who made our trip extra special. We had strict dietary restrictions, and Maximo went above and beyond to make sure we always had food available and specially prepared for us, both at the restaurants and the buffet. His care and dedication made such a difference, and we are very grateful. If you see This , Thank you Maximo for your help, and going above and beyond ! My favorite restaurant was the French restaurant, followed closely by the Mexican restaurant — both were fantastic! The transportation service through the hotel was also excellent. They picked us up from the airport and dropped us off afterward with great organization. Our driver even arrived earlier than expected, which was a wonderful surprise. The rooms were comfortable and nice, and overall we had an amazing, relaxing, and restful stay. We would definitely recommend Occidental Caribe and hope to return someday!

Salwa Hrida

I was disappointed with my stay at Occidental Caribe. The views and the ocean breeze were beautiful, and I also enjoyed the pool area, but some days the pool did not look clean. The rooms are very old and need renovation. The bathroom also did not have a toilet brush, which was inconvenient. Unfortunately, I was not satisfied with the food. The Mexican restaurant was very disappointing, and the Italian restaurant was not good either. There was also very little customer greeting or friendly service. Communication was another problem because most of the workers spoke only Spanish, so it was difficult to ask questions or get help. The best parts of the resort were the views and the breeze, but overall, the rooms, food, cleanliness, and customer service need major improvement.

Shirel Barkan-Slater

I have visited many resorts in different countries, but my experience at this hotel truly stood out. Last week, I stayed here with my best friend, and I am already planning to return with my entire family. I discovered paradise! I had an amazing experience from start to finish. The staff were incredibly kind, welcoming, and attentive. The pools were beautiful, and the beach, lined with palm trees, felt like a dream. The food was very good overall, and the Japanese and Dominican restaurants were outstanding. The rooms were comfortable and met our needs well. While our room temperature did not go below 25°C, we usually keep our home at 24°C, so it was only a minor difference and did not affect our enjoyment of the stay. Overall, I fell in love with the country, its people, and especially this hotel. Thank you for making our visit so memorable. I will cherish the experience and look forward to returning soon.

Sara D

Worst experience ever traveling! We paid for the premium service and it was a complete waste of money. We had no hot water for most of our stay they lady with glasses in the lobby for the premium people was rude, and didn’t want to do her job. The only good food we ate when we were allowed to was off the resort at Saona Island. The Dominican restaurant in the hotel is no good, we ended up walking out after waiting 45 mins for food that came well over cooked couldn’t even chew the meat. It was not a good time or experience and I do not recommend if you want authentic food, unless ur happy with burgers fries and rice

Dexter Melling

Occidental Punta Cana – Disappointing Experience with Multiple Service and Security Issues We stayed at Occidental Punta Cana and were left very disappointed by the overall level of service and attention to detail. Hot water was unavailable in our room for the first two days. We initially assumed the resort had simply run out, only to learn that guests must specifically call to have it turned on—an unexpected and poorly communicated requirement. The in-room safe did not function upon arrival. Staff came to repair it, but the fix lasted only one day before it stopped working again. Housekeeping was inconsistent at best. Our room was skipped on several days, and on other occasions the staff did not arrive until 6:00 p.m. to clean. Beyond these operational issues, the overall hospitality did not meet the standard one expects from a highly rated resort. The experience felt far from polished or guest-focused. Most concerning of all, a pair of Beats headphones and expensive sunglasses were stolen from our room during the stay. This security failure was particularly upsetting and left us questioning basic guest safety and room access controls. Given these repeated problems with basic amenities, housekeeping reliability, and especially the theft, we cannot recommend this property and are surprised by its high ratings.

SABRINA TOMAŽIČ

Unfortunately, we were quite disappointed with the hotel. It is by no means worthy of five stars; if I am very generous, I might give it four, but realistically it deserves only three stars. The hotel is clean, looks decent, and the staff are friendly, but that is where the positives end. Very few employees speak English, the food is average—often better in three-star hotels. Sun loungers by the pools are constantly occupied, as guests reserve them early in the morning by placing towels on them and only come to the pool after 3:00 PM. This behavior is not supervised, and the hotel staff allow it to continue. One day I even had to lie on the grass until a lounger became available. Housekeeping provided too few towels every day, and one day we did not receive any at all. It was difficult to communicate this, as the staff do not understand English. Despite leaving a daily tip of $5 or $10, we never once received additional small towels. Yesterday, the hotel was without water for half the day, which caused further inconvenience. You can imagine the condition of the shared restrooms. Overall, we were very disappointed with a hotel advertised as five-star. In other parts of the world, a five-star rating represents a completely different level of service than what is offered here.

Michael M

We stayed here for a family trip and overall it was definitely worth it. Extremely safe and the resort has something for everyone. Great for families, or those looking to relax on the amazing beaches with plenty of seating, or those looking for drinks and fun. The resort has everything. The evening events were great and the resort club adds for those looking to stay up late. The restaurants serve great food, top remarks for the Mexican restaurant, but all of them or great. The buffets food is good and to standards. The rooms are what you’d expect and great for the amount of time you spend in it. It’s very safe and provides the ability to buy excursions and the the staff know which excursions are best. Only concern is some staff seem distance and appear rude and some seem annoyed when we ask for assistance. Key note is only some of them. The beach bar staff were great and awesome. Would recommend

Tina Kirby

My niece and I went on a little girls trip here, we stayed 4 nights and we booked Royal, all of the food we ate from the Royal Restaurant, the beach buffet, the tacos, pizza, Italian and room service was great, we never had an issue with any of the food. The ocean front room was very spacious, clean, cool and had a comfy bed and pillows, we slept amazing. The beach was spectacular, the Royal beach bar had amazing staff. Elvin at the Royal restaurant was the best!!!! The ONLY issue we had was the drinks, they tasted amazing and we had plenty, I am not sure if they are pouring true rum in them lol we drank so many from our Stanleys and never got a buzz or anything lol and we are not heavy drinkers. We would definitely go back!

Dj Riddle

Very fun trip. We had 5 kids under 8 and they all thoroughly enjoyed it! Yeraldine from the First Club made us some amazing drinks and provided a first class experience. The kids loved getting virgin drinks of all kinds and she took her time with them. While the food options were great, we always looked forward to a fried egg and omelette from Sasa at the main buffet. He made every kid smile and look forward to breakfast every day! Will happily return.

Anabella Friedrich

Before I went to the resort I read some of the reviews and was a bit scared… but to be honest my experience and my family’s was super good. Rooms were comfy, food was good, it is true that queues at the bar to get a drink sometimes were long and that even though the deck chair cannot be reserved, no one controls that and you end up doing the same if you want to lay down. Besides this, staff were nice so we cannot complaint. We would go back to this resort.

Leona Švecová

We had a very nice stay! Food was amazing, friendly animation team that was taking care of fun nights and we had very lovely waiter in the restaurant. Onery always greeted us with huge smile and provided the best service! I hope to come back soon.

Keith Bell

After visiting this hotel 3 times in its various guises, this will definitely be the last. To say it’s gone downhill is an understatement. I will make this as honest as I can, and to give credit where it’s due, our room, the grounds and most of the staff were excellent. Very friendly and polite. However, that’s where the good stuff ends. The food in the buffet restaurants is pretty dire. 2 of our party ended up being hospitalised with gastrointestinal issues, both due to poor food hygiene in my opinion. The à la carte restaurants aren’t much better except the Amazonian Tiera which was great on both occasions we managed to get a booking. The bar options are very limited unless you pay for Sun Club, and while being marketed as a 24 hour all inclusive resort, the only 24 hour facility is the coffee shop, which is also good by the way. The onsite shops are a rip off. $10 for a bag of crisps or a can of red bull. My advice take a taxi into Dominicus and shop local. A return fare is about $5. In closing, look elsewhere for a decent hotel.

Maria

Great resort, great restaurants, great staff! Services provaded at top level. At night it was a little loudly, strollers and motos used by staff at night shift were so loud sometimes, recomendation for hotel is to start use a quiet electric vehicles. Food was delicious at any of restaurant that we have out meals. Sun club beach was not crowed, best recomendation. Beach bars, snacks, sunbeds, beach towels, pools, music… Coco caffe- 24h open- for coffe lovers. The room was spacious and comfortable. Always smiling staff- made our every day calm and relaxed. Two excursions were canceld because of heavy rain so we had to wait for our money back 3 days - thats the only thing that we wasn’t happy at all, but if you pay by dollars or euros they don’t have at hotel deposit so they have to go to the office(out of resort) … or that what has been told to us. Gym is big enough and also not crowedy. We skiped two excursions but rain haven’t ruin our vacai. The whole resort is an oasis, so calm and green, morning walks are the best!

Ana Margarida Fernandes

I give a 3/5 just because of the location of the beach, which had very few algae in the water. Besides that, almost everything is below. We were there for a week. On arrival, the receptionist just checked in and said very little. Almost no one speaks english in the resort, only spanish. They said everything was in the app (which has almost no information). No map was given and we took a while to find our place since there is very little placards with directions all around the hotel. There was always a line for everything: breakfast, lunch, drinks. The service was very poor, you had to keep reminding them of everything, even basic water. They didnt have enough cutlery for everyone, so you would get a table for 4 with 2 knifes, 1 cup and 3 forks. The staff was never very pleasant, always like it was an obligation to serve you. And there was a clear ritual of at 7am everyone go and put towels at the beach and pool. You would hear every door knock at that hour. And even at 7am, which was when the towel hut opened, there were no vacant seats anywhere. People with kids had to wake up at 5:30am. There was little to no space in the shade and the most infuriating part was people reserved shades and didnt use them all day. When we alerted the staff for this, they said they could do anything even though it was clearly stated that they could remover towels and personal belongings if left unattended/ reserving seats. The hotel guests were very entitled even when confronted with this, saying they had a right because they paid for it. Hello? Everyone paid. This isnt a free resort lol. The drinks at the beach and pool were very low quality, only cheap concentrated. At the buffet, there were huge lines and food was short, even easy stuff like pizza. And the mangoes, which were delicious, were one plate only for the whole day (crazy since its a buffett, they should have bought more). We did end up making the most of it but it fell very short of our expectations. The only thing to make up was the beach water and the climate. Definitely won’t be going back to this hotel. We even went to the lobby to tell them about all this problems and zero compensation effort was made.