Leona Švecová
We had a very nice stay! Food was amazing, friendly animation team that was taking care of fun nights and we had very lovely waiter in the restaurant. Onery always greeted us with huge smile and provided the best service! I hope to come back soon.
Berle Kedus
We spent in that hotel 10 days. Hotel was great, staff helped suitcases to the room and when checked out took them to lobby area. Hotel itself if nice, staff very friendly. We had no problems at all. Lots of sunbeds at swimming area and beach, beach was just near to swimming pool area. Food was okay, but we understand it as there are lots of tourists to feed. We preferred buffet. Also we tried other restaurants, they were nice too. Staff everywhere are just amazing. Room cleaned every day, new towels every day. Beach was clean and nice, had some rocks in the water, but not a big deal. Hotel had lots of trip out choices, so we went for 4 trips. I would definitely come back again ❤️
Ewelina Domagala
The hotel is large and has a lot to offer: a beautiful beach, pools, games, attractions for children, and restaurants from around the world. Everyone will find something for themselves. I really liked the hotel app on my phone, because I could make restaurant reservations at any time and check the attractions for a given day. A note to all spa lovers: you can't miss it. These are top-notch services. I had the full Rainforest package: hot stone massage, sauna, and jacuzzi. I'd like to thank Elba, who gave me the best massage ever.I will never forget that feeling.
Undefined Name
If you’re from an English-speaking country, this may not be the resort for you. English is almost never spoken here, and it makes even the most basic interactions extremely difficult.
The outside grounds are nice and well-maintained. The spa is genuinely impressive—one of the only highlights. The spa staff were amazing, the pools were okay, and the slides were fun with no lines. Drinks were mediocre but not undrinkable.
That’s sadly where the positives end.
The rooms are rundown, the AC barely works, and housekeeping repeatedly entered without knocking—even when we were undressed.
Health-wise, this was the worst vacation I’ve ever had. I was bitten by a spider in the room which caused a massive infected welt on my arm. Both my girlfriend and I got food poisoning more than once, despite being extremely cautious—no tap water, no ice, only bottled water, even brushing with bottled water. The food itself is awful; even the simplest dishes taste off, and honestly, expect to get sick.
The beach water gave both of us severe rashes, and there are sand mites. I’ve been on hundreds of vacations and have never gotten this sick.
The guests at this resort were another major issue. Many had zero respect or manners—stealing beach chairs, cutting in lines at bars, buffets, and slides, refusing to move out of the way on sidewalks, and even walking right into you without acknowledging it. As a 23-year-old guy, I found myself nearly in fights multiple times because of how aggressive people were. Security was regularly stepping in to break up situations.
Most staff were generally nice, but a few made the experience uncomfortable. The sports staff were overly aggressive when joining guests in games—especially basketball—pushing, shoving, and even taunting people who were just trying to casually play in sandals. A bellman flat-out told my girlfriend and me to go get him two coffees while we were waiting for the airport shuttle, which left us shocked. There were also creepy moments: staff dancing with much younger teenagers, and staff hitting on my girlfriend while I was right there.
If you’re booking through Air Canada Vacations, prepare for more frustration. Our assigned rep was unreachable most of the trip, admitted to being hungover, and at one point it genuinely seemed like we might have to arrange our own transportation home.
Overall, this was a terrible experience, even though we tried to stay positive. Please take this review seriously—I strongly recommend not booking this resort. If you do, good luck. We absolutely hated it.
Milica Milivojevic
Of course, you will say this is not true and that almost no guests were sick. However, I spoke to many people around the hotel and did not meet a single person who did not have the same problem.
When I went to reception to report this, the young man there was extremely rude. Instead of listening or showing concern, he became defensive and dismissive. This seems to be how the hotel deals with problems: deny everything and blame the guests.
In our last few days, the situation became shocking. People were vomiting around the buffet during meal times. Only then did the hotel start giving out hand sanitiser before entering the restaurant. But the problem is not the guests. Something is seriously wrong with the water, the food, or the hygiene. Instead of properly investigating, the hotel keeps saying they are “not aware” of any issue.
This was not our first trip to the Dominican Republic, and we have never experienced anything like this before.
For anyone who has already booked this hotel, please be careful:
• Do not drink the water they pour into your glass during meals
• Do not use ice
For us, pizza and French fries were the only food we felt safe eating.
This was clearly not a virus. Babies who were fed mainly on their mothers’ milk, formula, or food brought by their parents stayed healthy. That says a lot.
This experience was stressful and upsetting. What should have been a relaxing holiday turned into constant worry about getting sick. I would never return and strongly warn others to think carefully before booking this hotel.
My Booking
