ana laura coria villa
Excellent entertainment crew. The service was great by all the staff from housekeeping to food service always very good and making sure that we have what we need. I will like to give a special thanks to Katherine de la Cruz, Damaris Vasquez, David Santana, Maria Mota and special to Lulu. They are amazing never stop 👏 . I wish the the guests that come to visit here to appreciate the hard work that all the employees do to keep the place safe and clean.
Unfortunately I have seen how rude and ignorant without manners people can be, leaving garbage any where and been rude to some of the workers. Is enough garbage containers for them to put their garbage away . All inclusive doesn't mean babysitting adults .
I love the place and the island people I respect it and I will keep coming back.
Andrea Gazhani
This resort is really nice to stay and spend your vacation at Punta Cana. Friendly and funny service. A lot of funny activities to do during the day. There is a show to watch every night. The beach is also clean for swimming. I believe this resort keeps the beach very clean comparing to other resorts I have seen. The food is pretty good, it offers various different meals, desserts, and fruits. The resort has six restaurants (Dominican, Mexican, Italian, Japanese, French, Barbecue/Steak). However, the only thing I would like the resort to improve is the cleanliness of the rooms, as they should change the sheets every day. Overall, I recommend you to come to this resort for a relaxing and enjoyable vacation, you won’t regret it.
Mart
Hello everyone!
First of all, a beautiful, clean beach!!!! Warm, crystal-clear water!! And that's why we're here!!! The staff is VERY KIND
The food? Let me tell you, it's not the Sheraton!!! But the food and drinks are great!!!! Better than the Hilton in the States!!!!
The rooms are clean!!! And the view from the balcony is
Unfortunately, the day before our departure, we decided to buy souvenirs at a shop. They told us to pay at the front desk, so we went there. It turned out that someone at the same shop had charged us. After an hour and a half, they said everything was settled. I asked for confirmation, but the next day before departure, when it was time to board the bus to the airport, they again said I had to pay! I was very angry. I insisted I wouldn't pay, but they finally agreed. The guy at the front desk, supposedly a manager, was very rude and unprofessional. It's a shame, because if it weren't for this situation, I would have paid 5 stars for this hotel.
Caroline Bull
amazing beautiful beach. okay that all in terms of good things. every single piece of food they served was absolutely inedible. i do not consider myself a picky eater, along with the people i was with, yet the only thing i could eat was bread which still tasted bad. on ONE single night of five they had something similar to chicken tenders. delightful, right? NO. there were stripes of NEON BLUE throughout the chicken??? i almost threw up. it’s like this place has never discovered seasoning everything tasted like corn EXCEPT somehow tortilla chips how do u mess those up. not sure how the other restaurants were because the next morning at 7am we went to go get a reservation and were told everything was taken for the week. i nearly starved i wanted to go home every day. also the room was disgusting and many days the beds weren’t even made from room service. and all of the lights would randomly go out?? i am SO easy to please on vacation but would not recommend this place to anyone i know. please be warned.
Diego López-Mobilia
Beware: Deceptive sales practices and unauthorized charges.
Our experience was ruined by the dishonesty of the front desk staff:
* Upgrade Scam: We were upsold a "Premium" upgrade for $200 with the promise of walk-in access to restaurants (no reservation needed). This was a lie. We still needed reservations, and many places were fully booked. Other staff later admitted the front desk "says that just to sell the upgrade."
* Theft/Unauthorized Charge: When we asked for a partial refund, we discovered the actual upgrade price was $150, not $200. The agent had pocketed the extra $50 as a "tip" without our consent. She only returned the money after we confronted her directly.
Aside from the scam, the rooms are in poor condition and the buffet quality is not good.
However, there were some positives. The bars were well-stocked and never crowded (no long lines), and the pool is very good. There were also other members of the hotel service staff who provided excellent service. Finally, I want to highlight the great attention from the external staff: Jonathan (who sells tours) and Orlando (who drives the boat and helps with water activities).
