Saf
We stayed at Vanilla Garden Hotel for four nights to celebrate our anniversary. Before arriving, I sent the hotel an email explaining the occasion and made a few small requests, such as a complimentary room upgrade or something to mark the celebration. The hotel replied acknowledging my message, but nothing was done — no decoration, no fruit, no cake, no gesture of any kind.
Check-in was easy and straightforward with a welcome drink, and I want to mention that the staff at both reception and the restaurant were genuinely friendly and pleasant — no complaints there. However, room cleaning is virtually non-existent. Housekeeping only replaced towels and didn’t remove rubbish or properly clean the room during our stay.
One of the main reasons we booked this hotel was because it’s adults-only, expecting a bit of peace and quiet. Unfortunately, that wasn’t the case. Every morning around 7:30, loud construction work began in the courtyard — constant drilling and banging that went on throughout the day. This made it impossible to rest, have a lie-in, or even relax by the pool. It showed a complete lack of consideration for guests.
The hotel is centrally located, which is convenient, but it’s clear that it needs a major upgrade. The rooms and bathrooms are dated and not maintained to a four-star standard. Our toilet, for example, kept running continuously unless you spent several minutes trying to fix it yourself.
Overall, I’d rate this a 3 out of 5. It’s an okay stay if you value location, but the facilities, maintenance, and guest experience fall short of what a four-star hotel should offer.
Sami Raatikainen
Excellent hotel for the expectations. Very friendly staff, good breakfast, clean rooms, good location and quiet to sleep. Would come back for sure. Bed could have been better but that is really only thing which was not perfect.
Jim van Cappelle
We had a really enjoyable stay at this hotel. The room, service and general atmosphere is good. The rooms are clean and the staff are friendly. I want to give a special thank you to Mario who made us feel very welcome and gave us plenty of insight on what to do in the area. If you’re looking for a classy place with enough peace and hygiene then this is the place to go
Jane
Beautiful hotel and gardens the pool area is fabulous and there was always a good choice of food in the restaurant. The chef for show cooking is so happy and efficient.
The reception staff are amazing so friendly and most helpful they go above and beyond with their service to make every customers stay exceptional.
Nadia
The hotel is great and I would recommend it again, except the minus points.
Although the guest could be more considerate to others. Therefore I wish the staff would say something about it.
First of all I love the cat! She’s very friendly and cute.
Second love all the plants in and around the hotel.
Third, the staff is very friendly and accommodating.
We were treated with a welcome drink and a lot of information about the area.
The floors in the room were not cleaned properly and almost everyday I have seen either alive or dead big cockroaches in the halls.
The breakfast is good and Rafa makes the best omelets.
The breakfast is a pluspoint.
Minus points (note that this is not allowed):
Guest smoking at the pool area, including vapes. Very annoying as the smoke enters the rooms.
Guest dive and do backflips which makes the water splash into the balconies if you sit there.
And the beds are being reserved by many people, by putting down a towel and going out or doing breakfasts, sometimes being occupied for several hours.
These minus points are not allowed according to the rules the hotel has set, yet the staff does not warn or take action against it.
So the point of an only adult hotel is not existent with this behavior of other guests.
Very loud and usually drunk teenagers.
My Booking
