Alessandra Esposito
Worst “5-star” hotel ever – avoid at all costs
Small, dirty room with no balcony, broken A/C blowing in your face, and parts held together with tape. The curtains were ripped, offering no privacy or shade. The room was never properly cleaned: sheets were dirty, everything was filthy, and in a whole week we never saw actual cleaning. All the housekeeper did was remake the bed and close the toilet lid – nothing more.
Taking a shower was impossible because the shower head was broken and water sprayed everywhere. A complete disaster and grime.
If the room was already like this, the rest of the hotel was even worse: everything dirty, broken, and old. The sofas in the lobby were yellow with dirt and smelled bad, the public bathrooms were filthy with broken doors, and the air conditioning only worked on and off.
The beach is dirty, rocky, and full of broken sunbeds. The food was abundant but repetitive and not fresh – I even got sick, luckily I had brought medicine with me.Location is in the middle of nowhere, with no attractions and almost no entertainment.The only positive: the waiters and bartenders were kind and hardworking, but even their effort couldn’t save this disaster.
Definitely not a five-star experience – I counted the days to go home.It was a nightmare !!!!!
Je Franse
For your sake, please don’t go there. The 3.3 is false, it should be way lower.
I’ve seen many reviews saying the same, taped AC in 2025, broken toilet, small bed, staff dont speak English, maybe 1 or 2, for a 5 star hotel that’s really really bad. Oh and their cleaning team just come in no matter what sign you put, it’s literally a big red sign that says do not disturb… you’re going to be flabagasted if you still want to try!
Food is the worst I’ve ever seen and I’ve been to 10+ countries. They complain if you take more for your friends or family thinking you want it all for you.
The spectacles/events are really bad, you’re better off having the sound on a smalL JBL speaker.
Post 11pm there’s NOTHING to do, everything is close, you’re like in a penitentiary. They say you have free massage, free whatever, when you ask for it they say it’s a mistake and demand 40 euros.
There’s more, they have different schedules. I’m going to use the patisserie example where if you go there with 1hr to go there there’s nothing ready for you and they just don’t care to make more for everyone during that small window.
Ultra all inclusive but if you want a water 1 minute past their horror schedule you can’t get it, can’t even pay for it, it’s a joke.
Private beach, dirty, the beers you’re having are the smallest you can think of, you can’t enjoy talking to someone cause if you want another one you have to go 2 minutes to the bar and order one.
The club-on the leaflet(an A4 page) they say it’s open till 3AM. Nope you go to the reception and get sent 30km away to go clubbing.
I went the next level, left the hotel 5 days before the end of my package, and booked a studio in Antalya to at least enjoy a bit of everything at my own expense. When I left, I didn’t even got question of why im doing this, customer service is a myth for them.
PLEASE do not go with these, last thing I’m going to say is that it’s Russian owned, you can do whatever you want from here.
Ivana Jovanovic
Good day,
First of all, I would like to point out that the hotel is not nearly as bad as some reviews describe. On the contrary, it actually meets the services that are advertised. Housekeeping cleaned the room every day; the room itself was nice, clean, and everything was fully functional—from the air conditioning to the bathroom and beyond.
The hotel staff, including the managers and waiters, deserve the highest praise for their dedication and hard work. They genuinely make an effort to ensure that everything is available to guests at all times.
The beach is fine, although some sunbeds were broken—this is not the staff’s fault but rather the result of careless behavior by certain guests.
I would have given 5 stars, but I must reduce the rating due to the impolite behavior of the tall receptionist, who acted arrogantly, mocked hotel guests, and refused to speak English or any other language besides Russian. Moreover, he even ridiculed Russian tourists, which left a very poor impression overall. The same problem applies to local tourists—those who do not speak Russian are denied both information and basic courtesy. If the hotel intends to cater exclusively to Russian-speaking guests, then perhaps reservations should be restricted accordingly.
The swimming pool was another issue: the water was not changed once during our 7-day stay.
On a positive note, special thanks go to the animator Gamze and the spa center staff for their excellent service.
The location is not ideal, but transportation is always available, and nothing is really too far away.
Suggestion: Animators could consider including more traditional elements in the entertainment program, such as Turkish-themed evenings.
R Aktar
One of the worst hotel I had the unfortunately to have ever been to and trust me I’ve been to quite a few. Service was terrible the receptionists were rude and unhelpful and acted like they were put off when asking questions. There is no WiFi in rooms and the lobby WiFi is so slow And terrible and didn’t even work for me. One of the lifts barely worked and didn’t stop in our floor other one was slow and had to be shared by all guests. Rooms old and outdated air con kept breaking and the fridge was was being kept shut with tape. Bathroom was mouldy and dirty. No basic amenities like kettles, water bottle, no iron or board in rooms or available when asked at reception. Indoor pool was closed and outdoor pool never cleaned during our stay there. Only positive I have is the spa ladies were lovely. Location is not ideal and expensive to travel out. Overall I would not recommend this hotel to anyone and by no means it 5* let alone 4* and would never go back there again. Food was the same everyday never changed to anything else so very repetitive.
Genta Dervishi
Athena who works there is a fantastic person. Full of energy and always making sure everyone is having a great time at the pool with fun games, dancing and activities.
What truly made our stay special was seeing her communicate so naturally in sign language, which meant a lot to our family. Friendly, kind and fun- she’s a real highlight of our stay!
