The Marilis Hill Resort Hotel & Spa

Jasmine Yasmine

We had a wonderful stay and would like to thank the staff for making our visit so enjoyable. Upon arrival, we were warmly welcomed by the lovely receptionist, Oxana, who went above and beyond to make our 4-night stay as comfortable as possible, especially as we were celebrating my birthday. Her kindness and attention to detail were truly appreciated. We were also delighted to meet Murat from the Excursions team, who took the time to ask for our feedback and suggestions regarding guest services. It was great to see that our comments were listened to and taken seriously, helping to improve the guest experience. The hotel offers excellent value for money, with affordable prices and great service throughout our stay. We especially enjoyed the Alanya City Tour, which was a fantastic experience, made even more enjoyable by our friendly and knowledgeable guide, Ramadhan. The complimentary shuttle bus service to the beach was another highlight—convenient, reliable, and very user-friendly for all guests. Another feature we really appreciated was the hotel’s exclusive beach area and beach hut service. Having access to complimentary drinks while relaxing by the sea was a wonderful added benefit and made our beach days even more enjoyable. This thoughtful service was a definite plus point and added extra value to our overall holiday experience. We would also like to give special recognition to Sauda, who manages the hotel spa and hammam. This was a lovely addition to our stay. She arranged a women-friendly afternoon spa experience for our group, which lasted around four hours and was both relaxing and well-organised. Her professionalism and hospitality helped make the experience even more enjoyable. Finally, we would like to give special thanks to another member of the reception team, Recep (Rejeb), for his hospitality, professionalism, and support during our stay. He helped make our visit truly memorable. Last but certainly not least, we would like to thank the hotel’s kitchen team. On our final evening, we made a special request for Adana kebabs, and the chefs were kind enough to accommodate us. The meal was excellent—the kebabs were tender, flavourful, and perfectly cooked, accompanied by fresh salad and wraps. It was a wonderful way to end our stay and a great example of the hotel’s willingness to go the extra mile for its guests. Overall, Alanya is a wonderful destination for relaxation, and our experience at Marilis Hill Resort Spa & Hotel was a very positive one. We would happily recommend both the hotel and the beautiful Antalya region to other travellers.

Vlad Bularca

Our experience at Marlis Hills Resort started in 16th of May when we arrived around 22 and found that the room we received wasn't clean. I spoke to reception next day, they sent cleaning team but barely made something. Later, bed linen wasn't changed at all during our stay. In restaurant I discovered many times plates, cups that were dirty even though was taking them from the clean area. The food has repeated many times. Restaurant isn't open 24 hours and at 23 you have last meal a little soup. I liked the free WiFi from the hotel area including room, plus the one from beach, it was reliable. I also liked the free shuttle bus to the beach and back. Staff from the hotel was very nice and helpful. Except the cleaning which I had expectations and wasn't at all clean, we didn't had any other expectations. The area where the hotel is located is a quiet area and not much to do compared with Alanya. All in all, except the cleaning and dirty cups, plates, everything else was good.

Claudia Bresser

Sweet and helpfully, The hotel it’s a treasure for your eyes. It’s gives you luxury vibes, a great Hamam and the food is so many to choose from, they serve you with good guidance and no stres, the rooms are clean, I never saw before late in the night people cleaning hallways and stairs. Even the free shuttle ride that brings you to there private beach, where also you can eat and drink some, is a moment off joy and fun with a driver that is in a upmost happy spirit. And not even 5 min away. The reception desk is always on staff, and some off them have great humor. It’s a place where they bring your suitcase to your room the feeling off authentic and style. And so I can wright some more but in my opinion.. you have to experience it yourself! Thank you for making my first holiday in Turkey to never forget. Loving regards Claudia Bresser from the Netherlands.

J Williams

Overall My overall rating for this hotel is 3/10. I am honestly unsure why this is described as a “resort” or marketed as a 5-star hotel. The experience did not come close to what I expected from a 5-star resort holiday. The problems with the room allocation, lack of communication, poor Wi-Fi, pool safety, entertainment, food, beach and location made this a very disappointing holiday. In future, I will definitely be much more careful about where I book. I won’t simply book somewhere because it has the words “resort” and “5-star hotel” attached to it. I would strongly recommend researching the hotel, location and facilities very carefully before booking.

Muhammad Musa

I recently stayed at this hotel in Turkey, which claims to be a 5-star property, but unfortunately, my experience was far below that standard closer to a 2–3 star level at best. Hygiene & Cleanliness Hygiene standards were disappointing. The crockery used in the restaurant appeared cheap and poorly maintained. Glasses often had visible water stains, suggesting they were not properly washed or polished. Overall cleanliness did not match what is expected from a 5-star hotel. Food & Dining Experience The food was very bland, lacked freshness, and remained largely the same every day with little to no variety. The dessert selection was also underwhelming and poorly prepared. During my stay, I mostly had to rely on simple options like French fries and baklava, as there were very limited edible choices. Facilities & Environment The basement area where the gym and spa are located had a strong unpleasant smell, which made the experience uncomfortable and uninviting. This significantly reduced the appeal of the wellness facilities. Staff & Service Staff courtesy was lacking throughout the stay. There was a general absence of basic hospitality no smiles, minimal interaction, and poor customer service. Communication was also a major issue, as hardly anyone spoke English, including some of the managers. This made even simple requests difficult to handle. Drinks & Service Consistency Drink preparation was inconsistent. Only a few staff members seemed to know how to properly prepare beverages, leading to unreliable service depending on who was on shift. Positive Aspect The swimming pool was well-maintained, clean, and visually appealing. It was the only highlight of the property and provided a pleasant experience during the stay. Overall Impression Despite being marketed as a 5-star hotel, the overall experience did not meet even basic 3 star expectations. Improvements are urgently needed in hygiene, food quality, staff training, and overall service standards.