Jasmine Yasmine
We had a wonderful stay and would like to thank the staff for making our visit so enjoyable.
Upon arrival, we were warmly welcomed by the lovely receptionist, Oxana, who went above and beyond to make our 4-night stay as comfortable as possible, especially as we were celebrating my birthday. Her kindness and attention to detail were truly appreciated.
We were also delighted to meet Murat from the Excursions team, who took the time to ask for our feedback and suggestions regarding guest services. It was great to see that our comments were listened to and taken seriously, helping to improve the guest experience.
The hotel offers excellent value for money, with affordable prices and great service throughout our stay. We especially enjoyed the Alanya City Tour, which was a fantastic experience, made even more enjoyable by our friendly and knowledgeable guide, Ramadhan.
The complimentary shuttle bus service to the beach was another highlight—convenient, reliable, and very user-friendly for all guests.
Another feature we really appreciated was the hotel’s exclusive beach area and beach hut service. Having access to complimentary drinks while relaxing by the sea was a wonderful added benefit and made our beach days even more enjoyable. This thoughtful service was a definite plus point and added extra value to our overall holiday experience.
We would also like to give special recognition to Sauda, who manages the hotel spa and hammam. This was a lovely addition to our stay. She arranged a women-friendly afternoon spa experience for our group, which lasted around four hours and was both relaxing and well-organised. Her professionalism and hospitality helped make the experience even more enjoyable.
Finally, we would like to give special thanks to another member of the reception team, Recep (Rejeb), for his hospitality, professionalism, and support during our stay. He helped make our visit truly memorable.
Last but certainly not least, we would like to thank the hotel’s kitchen team. On our final evening, we made a special request for Adana kebabs, and the chefs were kind enough to accommodate us. The meal was excellent—the kebabs were tender, flavourful, and perfectly cooked, accompanied by fresh salad and wraps. It was a wonderful way to end our stay and a great example of the hotel’s willingness to go the extra mile for its guests.
Overall, Alanya is a wonderful destination for relaxation, and our experience at Marilis Hill Resort Spa & Hotel was a very positive one. We would happily recommend both the hotel and the beautiful Antalya region to other travellers.
Vlad Bularca
Our experience at Marlis Hills Resort started in 16th of May when we arrived around 22 and found that the room we received wasn't clean. I spoke to reception next day, they sent cleaning team but barely made something. Later, bed linen wasn't changed at all during our stay. In restaurant I discovered many times plates, cups that were dirty even though was taking them from the clean area. The food has repeated many times. Restaurant isn't open 24 hours and at 23 you have last meal a little soup.
I liked the free WiFi from the hotel area including room, plus the one from beach, it was reliable. I also liked the free shuttle bus to the beach and back. Staff from the hotel was very nice and helpful. Except the cleaning which I had expectations and wasn't at all clean, we didn't had any other expectations. The area where the hotel is located is a quiet area and not much to do compared with Alanya. All in all, except the cleaning and dirty cups, plates, everything else was good.
Muhammad Musa
I recently stayed at this hotel in Turkey, which claims to be a 5-star property, but unfortunately, my experience was far below that standard closer to a 2–3 star level at best.
Hygiene & Cleanliness
Hygiene standards were disappointing. The crockery used in the restaurant appeared cheap and poorly maintained. Glasses often had visible water stains, suggesting they were not properly washed or polished. Overall cleanliness did not match what is expected from a 5-star hotel.
Food & Dining Experience
The food was very bland, lacked freshness, and remained largely the same every day with little to no variety. The dessert selection was also underwhelming and poorly prepared. During my stay, I mostly had to rely on simple options like French fries and baklava, as there were very limited edible choices.
Facilities & Environment
The basement area where the gym and spa are located had a strong unpleasant smell, which made the experience uncomfortable and uninviting. This significantly reduced the appeal of the wellness facilities.
Staff & Service
Staff courtesy was lacking throughout the stay. There was a general absence of basic hospitality no smiles, minimal interaction, and poor customer service. Communication was also a major issue, as hardly anyone spoke English, including some of the managers. This made even simple requests difficult to handle.
Drinks & Service Consistency
Drink preparation was inconsistent. Only a few staff members seemed to know how to properly prepare beverages, leading to unreliable service depending on who was on shift.
Positive Aspect
The swimming pool was well-maintained, clean, and visually appealing. It was the only highlight of the property and provided a pleasant experience during the stay.
Overall Impression
Despite being marketed as a 5-star hotel, the overall experience did not meet even basic 3 star expectations. Improvements are urgently needed in hygiene, food quality, staff training, and overall service standards.
Maksim Meier
The Marilis Hill Resort & Spa definitely does not deserve a 5-star rating.
The room was very average and clearly worn out. The hotel needs renovation, and in some places there were even signs of mold.
The food was disappointing and barely deserves 3 out of 5. The selection was limited, and the quality was far below what you would expect from a 5-star all-inclusive hotel.
The “Ultra All Inclusive” concept means almost nothing here. The only beer available was cheap local Turkish beer with virtually no taste, and there was very little choice of other alcoholic drinks.
Overall, this hotel was a disappointment. It does not match its advertised rating, and I would not recommend it to anyone looking for a real 5-star holiday experience.
Багира ДеЛеонкур
We had been planning to stay at this hotel because our friends were already vacationing there, and unfortunately their experience — and ours — turned out to be extremely disappointing.
When our friends asked at the reception about accommodation for two people, they were told that a room would cost €75 per night. However, when we arrived the next day, the staff suddenly demanded $100 just for the opportunity to spend a few hours on the hotel territory and have dinner — without any room provided and even without the possibility of ordering alcoholic drinks. The logic behind such absurd pricing is completely beyond me. It honestly felt like they were counting on the fact that since we had already arrived, we would have no choice but to agree.
On top of that, we were shocked by the rude, arrogant, and disrespectful attitude from the staff. Instead of hospitality, we were met with hostility and unpleasant behavior throughout the conversation.
We obviously decided not to stay there. We also saw the beach area, which was extremely poorly maintained — old, neglected, and far away from the hotel itself.
Overall, this was a very negative experience from start to finish. I absolutely cannot recommend this place to anyone.
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