Sol Pelicanos Ocas

E L

I’ve just returned from a two-week stay at this hotel in Benidorm and overall had a really positive experience. The receptionists, cleaners, and bar staff were especially great — always friendly, helpful, and welcoming. While not every single staff interaction stood out, the majority of the team really did make a positive impression and added to the stay. The food was good overall. There was always a decent variety and something for everyone, so you definitely wouldn’t go hungry. We did choose to eat out a few times just for a change of scenery, but the hotel food itself was perfectly fine and reliable. The entertainment was excellent both during the day and at night, with plenty going on to keep people entertained. Even though I didn’t have kids with me, the children’s entertainment in particular looked phenomenal and seemed to be a real highlight for families. One small thing to mention is that the pool bar wasn’t included in the all-inclusive package, which was a little disappointing. Also, although check-in is clearly stated as 4pm, it would be great if there was an option for earlier check-in or a bit of flexibility, as arriving earlier in the day can mean quite a wait. There is somewhere to store your luggage, which is helpful, but it’s just something worth being aware of. Overall, I’d say this is a great hotel with a welcoming atmosphere, and I’d definitely consider staying here again.

Nicola Keogh

Faboulous experience, we are just home from a week in the hotel. Kids and adult entertainment day and night excellent. Entertainment staff go over and under to get to know the residents during their stay. Each day making it their buisness to inform on the activities on each day,Remembering names of my 4 girls and that was a lovely touch. "Lucas" was notably excellet, his energy towards his job was so admirable, but all entertainment staff clearly loved their jobs as their energy was so clear towards getting to know residents and ensuring all around them were informed and entertained. Rooms cleaned every day to a high standard. We went half board. . Variety of food excellent. Would suit any pallet each meal as so many options . I would highly recommond this hotel. Walking distance to beach , shops, socially busy near the "strip" but we avoided the social areas and stayed around the quieter areas with shops/markets. Highly recommoned

Kyle Ashton

I’ve just returned from my 3rd time staying at the Sol Pelícanos. I’m a huge fan of the show that’s why I originally stayed here but after my first visit I grew to love it here. Check in: I’ve only had one bad experience with this during my second visit and the guy was very rude which made me snap back, but other than that all staff from cleaners to entertainment staff are exceptional in my opinion. Food: Food for me was fine, it doesn’t blow me away but me and my 9 year old son are more than happy, a lot of options, and great drinks like coffee or juices. Rooms: Again they don’t blow me away but I’ve had great experiences with them. Always get cleaned, big tv also, air con, and nice to relax, to be honest I hardly spent time in my room apart from the odd afternoon chill or when I slept. Pool: For me the best pool in Benidorm, huge, my son loves it, always entertaining on to for the kids like the mat they can run across, or water bouncy castles, aerobics. Also the pool bar is amazing if you fancy a nice cold drink. Location: stone throw away from the beach, supermarkets, restaurants are all close so you won’t be stuck for anything. My only gripe was the last day when I was picked up at 17.35. I had to be out my room at 12. I could have paid for longer but I thought I could hand it back before I left. Felt a bit rushed and has to we over 5 hours. There is a luggage room but gets very crammed. Over: I give this a 5 start experience. I’ve been 3 times and would recommend this place.

Paige Gregory

I honestly won’t be returning to Sol Pelícanos Ocas. Unfortunately, our experience was very disappointing from start to finish. The majority of the staff came across as rude and unwelcoming, which really affected our stay. The floor in our room was dirty when we arrived, and although the room was serviced, it didn’t feel as clean as it should have. The food was also very poor, with limited choice and quality that didn’t meet our expectations. That said, there were a couple of positives. The pool area is excellent and is definitely the hotel’s biggest selling point. The cleaning staff were also lovely, friendly, and hardworking throughout our stay. I’d also like to mention the wonderful lady who checked us in at reception—she was warm, welcoming, and made a great first impression, which unfortunately wasn’t matched by the rest of our experience. Overall, I left feeling disappointed. Based on this visit, I won’t be returning and wouldn’t recommend the hotel unless significant improvements are made to the customer service, cleanliness, and food quality.

Catherine Fellowes

Nando, Zulu, Lucas, David, Marta, Lucia, Leticia, Nino, Diego, Carmen, Victoria, Miki, Alicia We have had an amazing 2 weeks at this hotel, the entertainments team have been absolutely outstanding. Our daughter is Autistic with other additional needs and struggles with talking and communicating with people that she doesn’t know, however, with the understanding of the team we have seen her confidence grow over these last 2 weeks, especially with Diego, Miki & Lucas who she has been willing talking to and hugging, which is something we have never seen her do this quickly and it’s totally blown us away. We have enjoyed all the shows especially The Greatest Showman & Dreamland, we loved being able to get photos with the entertainments after the show, which has created some wonderful memories, our daughter has loved the mini disco every night as well. Every single member of the entertainments team has been welcoming and approachable.