Sofitel Agadir Royal Bay Resort Hotel

Magdalena R

The hotel impresses with its attention to detail. The interior is soothing to the eye, and the Moroccan style is beautifully presented. The room was spotlessly clean - thank you, Halima. The bed was extremely comfortable. The food was tasty and well prepared. The only reason I’m not giving a full score is the level of engagement from the staff. Not everyone, but many employees seemed more focused on conversations and their phones than on guests and the overall wellbeing of the hotel. Thanks to Fatima for a lovely breakfast attention.

NADIA AHMED

As we were leaving the hotel and waiting outside for our taxi to the airport, a security staff member came to us and told us that reception was asking us to come back inside to pay for breakfast. This was shocking, as we never had breakfast on any of the days during our stay. At reception, Khadija first tried to charge us city tax, which we had already paid on the day we arrived. After I told her this, she checked and confirmed that we were correct. She then continued insisting on verifying whether we had breakfast, calling her colleagues to “check,” despite me clearly explaining that our taxi was waiting and we were at risk of missing our flight. Replying back to your comment. We were made to wait unnecessarily, treated as if we were being dishonest, even though we repeatedly stated that we did not have breakfast. In the end, once she confirmed this, all we received was a simple “thank you” — no apology at all for the stress, delay, or accusation. This is not the level of service I expect from a Sofitel. The way we were treated at the end of our stay completely ruined the experience. Why would guests eat breakfast and not pay for it? I will never stay at this Sofitel again and would not recommend it based on how poorly this situation was handled. We would like to clarify the situation, as there appears to be a misunderstanding. We never agreed to any additional services, nor would we have done so on the day of departure, as we had an early flight. We are therefore not willing to pay for something we did not request. We clearly informed your colleague that if we decided to proceed with the service, we would pay on the day. However, we explicitly stated that we did not want to make any booking at that time. Additionally, no complimentary breakfast was ever offered or provided to us. It was incorrectly suggested that we had been receiving free breakfasts, which is not true. We were also incorrectly asked to pay the city tax again, despite it having already been settled. We kindly ask that all communication and charges reflect the factual situation accurately. Thank you for your attention to this matter.

David Renwick

5 star vibe The friendly staff, the location overlooking the ocean with beach access, the luxurious pool complex with excellent outdoor restaurant & bar, the decor, the Riad, and the cool music - all combine to make this a 5 star vibe. We had a 4 night pre-Christmas mini break in December and thoroughly enjoyed our stay. - at the concierge’s recommendation we did the 3 hour private City Tour. It was excellent and very good value - we were lucky to catch Santa Claus arriving at the hotel… on a camel! - we walked the beautiful beach to the Marina for lunch - we watched glorious sunsets - we ate in all the restaurants in the hotel. All were excellent particularly the outside pool restaurant and the waiter service there was beyond exceptional - the Lychee Martini cocktail is an absolute triumph - I was treated to a tea at breakfast one morning that was created for me, poured in the traditional way (3 times) with great ceremony. Delightful. I read the Google reviews before we stayed and I would agree that by international standards it may not have all the attributes of an international 5 star hotel. But whatever one considers it lacks, it is more than made up by the total experience which in my view is beyond 5 star and hard to find these days. This is primarily down to the genuine friendliness and helpfullness of the staff. I hope to be back soon.

bukola odejide

The Sofitel Agadir Royal Bay is a tranquil retreat about 45 minutes walk to the marina, the promenade stroll is scenic any enjoyable. Amenities were excellent, and hotels atmosphere was calm and relaxing .we’ve just returned from a trip to Agadir and wanted to give a big shoutout to the traditional style hotel! The staffs were incredible friendly, the ground were spotless, & the rooms were nice spacious comfy bed. A huge thank you to Halima and the housekeeping team for their hard work. Breakfast was a highlight, with a wide variety of options including an omelette, pancakes station, fresh fruit, veggies, pastries Moroccan tea and a juice bar all delicious! A big thank you to Brahim(Majid) and AARBI, at the concierge, they are extremely helpful, kind and was always happy to help. Khadija at breakfast desk was warm & welcoming. A huge thank you to Mohammed for fantastic traditional mint tea. There are taxi at the front of the hotel at affordable prices.. The amenities were excellent and overall vibe was calm and relaxing. I can’t wait to visit again

Dan Hanley

We enjoyed a week here in January. Lovely hotel, very well appointed. The buffet and Soul restaurants were excellent. Being able to walk directly onto the sea front was ideal for evening strolls and getting to the marina area. Staff were unfailingly friendly and non-intrusive. Highly recommended.