NADIA AHMED
As we were leaving the hotel and waiting outside for our taxi to the airport, a security staff member came to us and told us that reception was asking us to come back inside to pay for breakfast. This was shocking, as we never had breakfast on any of the days during our stay.
At reception, Khadija first tried to charge us city tax, which we had already paid on the day we arrived. After I told her this, she checked and confirmed that we were correct. She then continued insisting on verifying whether we had breakfast, calling her colleagues to “check,” despite me clearly explaining that our taxi was waiting and we were at risk of missing our flight.
Replying back to your comment.
We were made to wait unnecessarily, treated as if we were being dishonest, even though we repeatedly stated that we did not have breakfast. In the end, once she confirmed this, all we received was a simple “thank you” — no apology at all for the stress, delay, or accusation.
This is not the level of service I expect from a Sofitel. The way we were treated at the end of our stay completely ruined the experience. Why would guests eat breakfast and not pay for it?
I will never stay at this Sofitel again and would not recommend it based on how poorly this situation was handled.
We would like to clarify the situation, as there appears to be a misunderstanding.
We never agreed to any additional services, nor would we have done so on the day of departure, as we had an early flight. We are therefore not willing to pay for something we did not request.
We clearly informed your colleague that if we decided to proceed with the service, we would pay on the day. However, we explicitly stated that we did not want to make any booking at that time.
Additionally, no complimentary breakfast was ever offered or provided to us. It was incorrectly suggested that we had been receiving free breakfasts, which is not true. We were also incorrectly asked to pay the city tax again, despite it having already been settled.
We kindly ask that all communication and charges reflect the factual situation accurately.
Thank you for your attention to this matter.
nb begum
At first glance Beautiful hotel, stunning lobby and lighting at night. Check-in and check-out was smooth and efficient. The room was spacious and clean however a little outdated and worn out. The bathroom had mould around the shower area and the door handle wouldn't close properly. Little things like that make a difference. House keeping were amazing. The breakfast buffet was a disappointment, mainly the hot drink options, they lacked quality and taste. The hotel is a bit out of the way with no shops close by. Its a 40 minute walk to the promenade/corniche but a taxi ride takes around 8-10mins and cost around 30-40mad depending on time of day which isnt too bad. The soul restaurant offers a nice ambience and shisha in the evening with beautiful outdoor seating but the hot drink options were rubbish as they didnt serve any milk based coffee drinks which was strange. The hotel spa was great, we visited twice during our stay for hamam and 90 minute massages. Overall a decent stay but sadly it does not meet the standards of a 5*
Paula Galloway
What a wonderful jewel of a Place. All staff work so hard and are always friendly and keen to make you so welcome and comfortable. From breakfast with an amazing range, the pool staff and wonderful drinks and food being served at the sun loungers. The couples hammam was fun and really invigorating, and today I had a wonderful relaxing massage and manicure thanks to Siham. Your hotel helped to make our 21st wedding anniversary very special, thank you 🤩
bukola odejide
The Sofitel Agadir Royal Bay is a tranquil retreat about 45 minutes walk to the marina, the promenade stroll is scenic any enjoyable.
Amenities were excellent, and hotels atmosphere was calm and relaxing .we’ve just returned from a trip to Agadir and wanted to give a big shoutout
to the traditional style hotel! The staffs were incredible friendly, the ground were spotless, & the rooms were nice spacious comfy bed. A huge thank you to Halima and the housekeeping team for their hard work.
Breakfast was a highlight, with a wide variety of options including an omelette, pancakes station, fresh fruit, veggies, pastries Moroccan tea and a juice bar all delicious!
A big thank you to Brahim(Majid) and AARBI, at the concierge, they are extremely helpful, kind and was always happy to help.
Khadija at breakfast desk was warm & welcoming.
A huge thank you to Mohammed for fantastic traditional mint tea.
There are taxi at the front of the hotel at affordable prices..
The amenities were excellent and overall vibe was calm and relaxing.
I can’t wait to visit again
Dan Hanley
We enjoyed a week here in January. Lovely hotel, very well appointed. The buffet and Soul restaurants were excellent. Being able to walk directly onto the sea front was ideal for evening strolls and getting to the marina area. Staff were unfailingly friendly and non-intrusive. Highly recommended.
