Barbara Morgenroth
After a week at Smy Kos Beach & Splash, we are back home and I’d like to share my impressions.
Cleanliness & Room
The room cleanliness was good overall, although the towels were dirty and didn’t smell fresh. The cleaning staff was always friendly and tried their best. The room itself was very small for three people and three suitcases.
Hotel & Dining Area
For a four-star hotel, I expected something different. In the dining area there were drink dispensers and unstable, uncovered tables. If the tables were covered, the tablecloths were often dirty, and water was dripping from the air conditioning on the ceiling. The buffet often offered the same dishes, and unfortunately it was easy to see how much food was being wasted. The evening chefs, Khan and Qasim, were very friendly and always tried to do their best. Overall, most of the restaurant and bar staff were friendly, but the reception staff were rather unfriendly and uninterested – except for Ilias and Alex, who were fantastic and always had a smile on their faces.
Environmental Concerns
What I really disliked about this holiday was the massive amount of plastic used in the hotel. It felt like time had stood still, as if they didn’t know how harmful plastic is for the environment. Plastic straws, single-use plastic cups – and I don’t mean reusable ones, I mean the kind you use once and throw away. Plastic cups were seen everywhere – on the floor by the pool, even in the pool. Instead of ashtrays, you’d be given a plastic cup with a little water inside.
Entertainment & Animation
We really enjoyed the animation team. There was plenty of daytime entertainment, but you could easily avoid it if you preferred. In the evenings, there was always a one-hour show, which was absolutely fantastic. The animation team led by Matilde was sensational – super friendly, professional, and always in a good mood. Especially Piotr, Emma, and Federico were incredibly friendly. The shows that Matilde plans and choreographs are an amazing achievement. Also, the sound and evening atmosphere created by DJ Laris were top-notch!
Conclusion
Thank you for the wonderful week. With less plastic, more cleanliness in the dining area, and some modernization, we might come back.
Tna Tna
This is our second consecutive year at this hotel, and I can assure you it's a pleasure to stay here. Luxurious, clean, with respectful and professional staff. Bravo, it's just perfect! A special message for the animation team: we loved you. This team is there all day for guests, and they put on magnificent shows in the evening! Matilda, Frederico, Alessia, and the other members, you are excellent :)
Zuzana Kozárová
Smy Kos Beach & Splash is an amazing hotel and they have great pools and a splash park with slides for the little ones.
The food was okay. Lots of choice. Lots of salads and fruit. I don't know how someone can write that there was little food and it's always the same!! Luckily I didn't give it to other people's reviews because the food was amazing and I ate a lot I was with my father who is 80 and he was satisfied he always found his cakes amazing!!! The rooms were small but nice only a very soft bed as I have a problem with crises but it's bearable.
The beach is about a 5 minute walk along a paved road. Private small beach with another pool nearby and a bar and buffet. in the location of the hotel there is a really beautiful beach with plenty of sun loungers, beautiful clean sea with a gradual entry into the sea, and sometimes the sea is with big waves depending on the weather sometimes it's quite windy and there are beautiful sunsets. Thank you very much for a wonderful holiday I will definitely come back next year.🙏🇬🇷❤️
giancarlo picciullo
Worst Holiday Ever – Unsafe, Unclean, and Unwelcoming
We stayed at Smy Resort in Kos with our two small children, and it was a disaster from day one.
Our “welcome” was cold and unhelpful, with no information given. The room was dirty, missing towels and even pillows, and we had to chase reception multiple times to get them. After two days, the air conditioning broke for three nights in 30°C+ heat — no room change, no fan, no apology. This left us and our kids exhausted and covered in mosquito bites.
Cleanliness across the resort was shocking: dirty tables, hot glasses straight from the dishwasher that warmed drinks instantly, and drinks often running out. Food was poor quality — frozen pizza and hot dogs for “show cooking,” repurposed leftovers, no fresh milk, and beer/wine running out frequently. Worst of all, food labels were missing or wrong — one dessert had walnuts without warning. My wife is allergic and only realised after biting it. This could have been life-threatening for someone with a severe allergy.
Staff were consistently rude and unprofessional, from bar staff laughing at guests to reception acting bored and uninterested. Entertainment was amateurish, with barely any English spoken and most guests leaving before the end each night.
This was unsafe, unsanitary, and completely unwelcoming. Absolutely the worst hotel we have ever stayed in — avoid at all costs.
Contour Plastering Tiling & Plumbing
Our holiday at Smy Kos was Excellent!
In particular, the Animation team Federico, Emma, Alyissia, Greta, Loris, led by Matilda were absolutely amazing!
They were always enthusiastic, engaging, vibrant and full of energy!
Their shows were impeccable, and must have required so much effort and hard work.
We would always see them rehearsing at night until 1-2 am. These guys BY FAR were the best part of the holiday.
The sound, lighting, production and choreography were extremely professional. far surpassing ANY other holiday entertainment I've seen before.
A great holiday for families.
My Booking
