WL
The hotel has its positives: food quality is good and the all-inclusive offering is solid. However, I want to warn future guests about the so-called 'sea view' rooms.
I booked a sea view double room and was initially assigned a room on the 5th floor where the view was almost entirely blocked by a building in front. Only after pushing back at the reception — which was an unpleasant experience — was I moved to the 6th floor, which still offered only a partial, obstructed view. During my stay I overheard a German couple at the reception expressing the same frustration.
The hotel has no true unobstructed sea view rooms. If you are booking based on the sea view category, be aware that what you will get is a partial or side view at best. The reception staff were unhelpful and unwelcoming, particularly after I raised the complaint.
The pricing is fair and the food is genuinely good — but the misleading room categorisation and poor service at the front desk significantly impacted the experience.
K Balcer
SBH Fuerteventura Palace
If you wish to be insulted, go here
Just left this holiday after 15 days from the 24th of March and nearly 4000 pounds waisted.
We’ve been all over the world and hundreds hotels but never ever met such rude attitude of the reception staff towards the clients.
I ‘ve been called “assertive” and my husband “mental health”! Don’t they understand that in this way they are losing their clients? Do they care?
And also, why? What have we done? Nothing extraordinarily.We are not fussy. But we booked specially this hotel almost 2 months ago because of
1.Its advertised water spa facilities called talasso spa- inside swimming pool and jacuzzi. Which my husband needed because of his disabilities.
2.We requested rooms next to each other with the sea view.
When we arrived, we were offered 2 rooms in the end of long corridor totally impossible for my husband to reach them and only approximately close to each other but not at all next to each other. Young and very assertive staff insisted that they are next. After long argument they moved us the following day and gave us rooms 632 and 633. But they were next only on paper! Obviously, the staff never seen them and refused to do it and to acknowledge the corner gap and the distance between them. Then a young man with the beard finally came because my insistence and he said: But we do not have others! And went off. The girls in the reception where shouting victoriously behind my back: we won’t change your room. And we were stack there. Room 632 was looking to a huge dirty roof terrace, lots of rubbish in front of you every day (See the pictures). There where bones as well. Room like this should not be offered ever. No view, stink pipes (sewer ventilation pipes) in front of you and dreadfull smell of course and we could not open the window. On the top of everything they started some work on the roof so no privacy! Yes, no air, no view, no privacy.
2.Spa facilities. Jacuzzi was nor working at all until we were there. We understand it has not been working for months.
Inside swimming pool was not working at the beginning as well althogh the manageress and the staff were promising every day. After several days, may be because of our insistence it was repaired for the benefit of the other elderly clients of the hotel.
Generally, the hotel is tired, chips and cracks in our rooms. Cockroaches. Of course, denied from the reception staff who refused finally even to answer in English and almost threw to me the not working room key.
We never heard please, thank you, or, God forbid, sorry.
The manageress obviously trained them well to lie and be rude. Apart for offering us 2 glasses of wine she insulted us directly several times.
Pity for our hope and expectations to have a good holiday!
Mario Pineda
Excellent stay. The hotel is in a prime location, directly in front of a wide, beautiful beach with easy access. One of the highlights is the indoor swimming pool, which is perfect regardless of the weather and very well maintained. The rooms were comfortable and clean, and the atmosphere throughout the hotel was calm and relaxing. Ideal for both families and couples looking to enjoy the beach while also having quality indoor facilities. I would definitely recommend it and would gladly return
Joan Martlew
I have stayed in this hotel many times as the location is fabulous. The suites on the 8th floor are spacious with a very large terrace and incredible sea view.
Just ended a week's holiday and overall an enjoyable stay.
A word of caution though about using the pool bar. We ordered a light lunch and a drink and were told by waiter that as we were "all inclusive" we could only eat in the bar if we paid cash. As we were not all inclusive, as stated quite clearly on our hotel card this was not a problem. I signed for our meal and afterwards asked for our bill. Eventually, after several requests and around half an hour the waiter told us how much we owed. I paid him in cash and thought all was ok. At checkout however we discovered that the lunch had been charged to our room. Easy mistake?
No, when I queried this I was told on no uncertain terms that this was not the case and there was nothing the hotel could do as the staff are not always the same at the pool bar! Felt as though I was stupid and a liar.
Be warned...do not pay cash at the pool bar and if you do don't expect a positive outcome at checkout from reception staff.
What a shame, poor end to a good week
Tony Stemp
I WOULD LIKE TO WARN ANYONE FROM MY MISTAKES IN BOOKING THIS HOTEL FOR THE FUTURE AS IT COST ME £1500
WORST HOTEL IVE EVER STAYED!
NO ENTERTAINMENT
NO ICE CREAMS OR LOLLYS
RUDE GUEST MOSTLY GERMANS ALWAYS STARING MAKING YOU FEEL UNWELCOME IS AN UNDERSTATEMENT!!
EVERYONE IN THE HOTEL IS 60+
ONLY A PIANO BAR WHICH IF YOU TALK TO YOU PARTNER THEY TELL YOU TO BE QUIET
THE ODD FEW RECEPTIONS STAFF ARE NICE
ALL BAR STAFF ARE RUDE!
ONE EVEN SAID COMMUNIST TO ME?
Tipped them at the beginning of the holiday but still didn’t change there attitude
I FELT SOO UNCOMFORTABLE TO LEAVE THE ROOM TO GET A DRINK AS I KNEW THERE WOULD BE 100 EYES LOCKED ON TO ME AND MY GIRLFRIEND!
EXTREMELY EXPENSIVE MASSAGE IN THE HOTEL CHEAPER DOWN THE BEACH BY 50€ !
HAD TO PRODUCT A CARD WITH EVERYTHING YOU GET EVEN THOUGH WE HAD A WRSIT BAND ON A ALL INCLUSIVE HOLIDAY AND THEY MADE US PRODUCE IT EVERY SINGLE TIME EVEN THOUGH THEY SEE OUR FACES AND WRISTBAND THOUGH OUT THE WHOLE HOLIDAY!
FOOD IS THE SAME EVERY DAY!
DIDNT EVEN GO IN THE POOL ONCE THAT SAYS IT ALL!
Just WARNING you guys for the future!
THE TOWN IS A GHOST TOWN NOTHING THERE, WE SPENT MOST OUR TIME IN CORRALEJO AS THERE IS EVERYTHING UP THAT SIDE OF THE ISLAND IT WAS LIKE THE SHINNING A HOTEL WITH NO ATMOSPHERE!
WORST HOTEL AND STAFF EVER!
I WOULD NEVER EVER RETURN EVEN IF YOU PAYED ME!!
THIS HOTEL IS VERY GERMAN ORIENTED NO KIDS IN SIGHT!
IT WAS LIKE A HOSPICE FULL OF RUDE PEOPLE RUBBISH FOOD AND BAD MANAGEMENT
WORST HOLIDAY EVER! AND IVE TRAVELED ALL OVER EUROPE!
GOODBYE FOREVER 1000%
IF YOU HAVE BOOKED ILL LET YOU FIGURE IT OUT FOR YOURSELF NEEDS A MASSIVE REVAMP IN MANY AREAS!
P.S VERY WINDY LOCATION AS WERE CORRALEJO WAS NICE AND HOT ALSO FULL OF NORMAL HAPPY PEOPLE BUT THAT WAS THE LEAST OF MY PROBLEM AFTER 2 DAYS HERE I WAS CONSIDERING TO BOOK ANOTHER HOTEL BUT DUE TO FUNDS IT WOULD OF COST ME £4000 If I was to book another hotel.
WE WAS DEPRESSED WHEN WE HAD TO RETURN BACK TO THE HOTEL!
FALSE ADVERTISEMENT!
PLEASE PLEASE TAKE THIS IN TO CONSIDERATION AS IM NOT A HARD PERSON TO PLEASE BUT THIS WAS AN ABSOLUTE JOKE!
WASTE OF MONEY!
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