Kerry
Disappointing stay due to lack of accessibility and unresolved issues
We had an okay experience getting around the main areas of the hotel, as the general footprint is wheelchair friendly. However, several key problems seriously impacted our stay.
The lights in our room were not working properly from the first night. We reported this multiple times throughout our ten-day stay, but the issue was never fixed.
Before booking, we specifically checked that the hotel was wheelchair accessible, and while the grounds technically are, there was no access to either pool. This was meant to be a summer holiday, and not being able to use the pool was extremely disappointing.
We tried using the steps to access one pool on one occasion, but the steps were so large that we are still dealing with pain from trying to get back out. There was a chair lift, but told it was unusable. We had to chase daily for answer.
Chair in shower wasn't safe and needed maintenance.
Overall, this completely spoiled the holiday for our disabled relative and much of the enjoyment for the rest of the family too.
Food repetitive
April Jackson
After reading a few bad reviews about this hotel was a bit dubious about our stay.
Can honestly say I would class this as five star hotel. There is a fantastic selection of food for all tastes and plenty of choices for fussy kids. Down side was our late flight and only tripe soup as a choice so would advise to pack sandwiches for late arrivals.
All the staff are very friendly and helpful.
Entertainment is a bit sparse but it is the end of the season (October)
I would recommend this hotel for families with children or people who like the quieter holiday. There’s plenty of different areas to eat and drink and the beach is clean and well maintained. We have thoroughly enjoyed our stay here so far.
Јовица Серафимовски
Beautiful hotel, wonderful and kind staff with us and our children, the hygiene in the hotel was really high, our apartment was cleaned every day and there were always decorations made from towels for us and our children. The food was solidly good, there was a large and nice selection for everyone's taste. I recommend you visit it and have a nice vacation like we did.
Greta Laričeva
I absolutely do not recommend this hotel. The facilities are in very poor condition: old renovation, crumbling plaster, mold in the pool, dirty sunbeds, and even sand in the water, rooms are not soundproof and some neighbors like to sing a bit after few drinks. The food was equally disappointing – the selection was repetitive every single day, and during dinner guests were expected to collect their own cutlery. Tables were frequently left uncleared, with dirty dishes piling up, despite the number of guests looking for seating. During our entire stay, not once did a waiter come to our table to offer drinks – we always had to go to the bar ourselves.
The entertainment team showed little effort or enthusiasm. One animator did not even know the dance moves, activities were poorly communicated, and announcements were almost non-existent. The sound system was unpleasant, with speakers screeching daily and songs being cut off mid-play. Due to the hotel’s location (wedged between two others), there was constant noise from multiple directions, making it impossible to enjoy a relaxing atmosphere.
Service and housekeeping were also very unprofessional. Even with the “Do Not Disturb” sign activated, staff entered our room without permission. After five nights, an extra bed we never requested was brought in, and our personal belongings (including luggage) were moved around. When we asked at reception (where the lady working also doesn't really look happy or ready to answer questions from the guests) why staff ignored the “Do Not Disturb” indicator, we were simply asked (by another person, the only one that actually looked concerned about the situation) if the room had been cleaned, answer given was a no, and the staff seemed surprised about that more than about the fact that someone entered the room ignoring the "do not disturb" light. Eventually, housekeepers were sent back to remove the unnecessary bed, but none of the furniture or belongings were returned to their original place.
Overall, this hotel fell far below expectations in every aspect – cleanliness, food, service, and entertainment. This was by far not our first stay in Turkey and we have experienced way better service in other (actually) 5* hotels. Our experience was extremely disappointing, and unfortunately, we cannot recommend this property to anyone.
Adam Mahmood
Currently 4 days into a 7 day stay and I have to say the hotel is fantastic. We arrived in the early hours of the morning and reception checked us in very speedily. We were shown to our room which was gorgeous, it was very spacious and the balcony area was huge. The bathroom areas and the room and balcony were spotlessly clean. There was a fully stocked fridge with water various soft drinks and juices (which were restocked daily). There was also a kettle with various teas and coffee. The beds are quite comfortable (they are firm, which i like). Housekeeping come daily and are really attentive they change the towels re stock the fridge change the beds and hoover around the room. They are happy to come back later if you are not ready to have your room cleaned. There is a slide area which is open for a few hours twice a day . There are two pool areas , the main pool and a pool up on a balcony area (this pool is small but is quiet). There are various food and beverage areas around the pools along with a vitamin bar (at extra cost)where you can also find shisha (at extra cost)
My Booking
