Tom Fowler
It's a lovely place. Staff are great and the animation team sports are fun. Not sure what others have said about a small drink collection, seemed solid to me and similar to other places. Though don't do what I did and spend the day drinking San Franciscos thinking you're a champ who can handle his drinks. it's non alcoholic 🤦🏻♂️ it's a sluhsi. That's on me!
The food is awesome. So much choice. Perfect buffet. The room was stunning. The room service on point. Location is a little more out in the sticks but it's exactly what I wanted. An escape in luxury. Found that here. Many thanks.
Great job owners, managers and who ever made such a lush place possible
Susan Insole
Arrived here yesterday evening.
First the positive points. Food and drink seem fine so far, nice salads and fruit. Room quite good, bed very firm but OK. Lovely seafront location and beach without the crowds.
I do have some negative points however. Firstly, on arrival checking in, I gave name and passport. However staff wanted printed copy of booking also, although I booked package. I said I do not have printer, showed email confirmation which was somewhat reluctantly accepted eventually. Pillows very hard like concrete but this was quickly resolved with new one. One last thing, even in a quiet resort there is still music thumping out late at night which can be heard in rooms, would appreciate a more peaceful atmosphere.
jemma jones
Loved the hotel, loved my room, I had a junior suite sea view , only downside to room was that the room above had their balcony overlooking mine , so couldn’t chill on mine without them having full view of me .
Pools right by rooms .
One pool has bar open from 10.30 am the other hasn’t got no bar
Location isn’t the best as nothing around to walk. Dead end on each side really.
I wanted chill location but also be able to go for walks , this wasn’t ideal for walking.
Restaurant area was good , had similar stuff for roughly 3 days then changed it up on my last 2 days. I always found something to eat tho
Spa I didn’t find wow, I was lucky enough to have a free entry as I wouldn’t like to pay for what was there .
Lovely n quiet vibes throughout hotel
Beatriz Goncalves
I don’t normally find all-inclusives disappointing but this was unfortunately not what we expected at all.
Upon arriving, we had no air-con, and so immediately went to inform reception, who told us a technician would be down shortly to check what was going on. This technician never came. Not the end of the world, but we had to try and sleep in 24° heat overnight on one of the hottest days of the year so far. We also requested 2 extra pillows at the same time, which we also never got.
The place is made to look expensive but in the cheapest way possible - flickering lights, 2 single beds pushed together, stripped and cracked walls. We also had to ask what was included in the “all-inclusive” package, as this was never explained in the booking process or upon arrival.
Only an incredibly small amount of drinks were available in the all-inclusive package. We ordered some from the bar by reception on our first night and immediately regretted it as soon as I saw my cocktail come out of a touchscreen cocktail dispenser?! It was awful, as was my partners beer, which was the only one available. And what’s worse, we sat and watched others pay for their drinks and get a professionally made drink that was fresh and actually looked presentable. This was incredibly disappointing and just felt like a complete waste of money.
Nonetheless, the food was wonderful and there was a selection of different items each day, so we definitely made sure to make the most of that. The drinks however were incredibly watered down, in particular the wines and the fruit juices. The staff were also very friendly and polite, however it does feel as though they give locals and Spanish-speaking guests more attention.
Overall wouldn’t return, just really not worth the price you pay. If you were to come, ensure you rent a car as there is nothing to do in the area, apart from the hotel being in front of the black sand beach.
Kacper Jóźwiak
Everything was great,
but at 10 a.m. all the sunbeds were already taken by blue towels, even though the people weren't actually there—they were sleeping in their rooms or having breakfast.
They leave them there in the morning and don't take them away until the evening.
