Aparthotel Neptuno

Rachel Gilmore

We have stayed at Neptuno at least twice a year for the last few years. Yes it's up a steep hill however there are taxis and a bus available to reach places quickly and easily. There are lots of steps on the complex so would be difficult for someone with mobility challenges. The pool bar offers snacks and drinks during the day. The rooms, pool and whole complex are kept clean. The apartments have everything you need. The pool areas are lovely and above all the staff are great. It is great value for money. There is a well stocked supermarket nearby. We love our stays at Neptuno and wouldn't go anywhere else in the resort.

Roger Stripe

We have used the Neptuno for at least 13 years and we have had some great holidays. This year we stayed for all of November and we were consistently disappointed with the room cleaning (almost non done at times and a spray round the room to make it smell as if it had been cleaned). the walkways and pool area were dirty for all of our stay, we have not had any problem like this on previous stays. The pool bar has the same limited menu that it had 13 years ago and it cannot cope at busy times, it needs a serious rethink. Sadly I do not think that we will return.

Ida Gozdecka

We didn’t have high expectations due to 3stars but we were positively surprised! The room 116 was freshly decorated and the view was the best part of the apartment, we spent most of our time on the balcony. Btw best price and best room is given if you book directly via their website. You get sun from morning till sunset so the direction of the hotel/balcony is perfect with a view of Costa Adeje. It is up the hill but its not a long walk up, only about 20 mins from the promenade and the steep hill is only for the last 5 mins of the walk. There is a an electric scooter parking nearby so we also used that to come up the hill. Supermercado supermarket close to the apartment. For a couple in 30s like us, it was perfect for quick December gate away. One thing to note is that they don’t do beach/pool towel hire so you got to bring your own.

David

January 2026 It's mostly acceptable here. The San Miguel is €3 per pint so pretty good. The food at the pool bar is also acceptable, and the pricing is reasonable. The pool bar staff are brilliant. There's plenty of places to eat and drink nearby and the hill isn't so bad really. Costa Adeje is a fabulous resort with plenty of choices of excursions, activities and night entertainment. The cleaners are all friendly. The pools are fine, although the main pool is a bit chilly. The smaller adult only heated pool area is a great option. You can always get a sunbed. Pool table and darts at the main pool area then a nice chilled inside area with another pool table and table tennis. Launderette, and a gym. The rooms are pretty good, but need an oven, or an air fryer. We're getting by with chicken steaks, pork steaks, sausages, bacon etc. Then omlettes, scrambled egg, ham, cereal, cheese, toast etc. So it's ok, but more than a week would get challenging if you're not eating out. No A/C is not great as it gets warm and stuffy at night. Fans should be free really as you need the airflow, especially in the middle bedroom, maybe a deposit in case they are irresponsibly damaged. Overrall it's ok. I'd probably come back here, but not in the Summer, it'd be seriously uncomfortable at night. Three stars is about right. There's nothing really to complain about as you're paying for a three star holiday. Update: This is because whoever is responsible for running this place obviously hasn't got much of a clue how to keep their customers happy. The bar is closed tonight. Saturday night!! The reason: someone is ill. Unacceptable. The lady and gentleman that have been running for pool bar have been here for 7 days. No rest. And they do a marvelous job, on their own, of keeping everyone in food and drink with a smile. It must be hard work. Why on Earth isn't there cover 🤷🏼‍♂️

Cora Maher

Not long home from my favourite place in the world. The neptuno is a home away from home mostly staying 3 weeks at a time. This was our 6th trip and are ready booked for next year. The apartments are spotless and the nicest staff ever. Friendly kind and efficient. Especially Juan and Simoʻn and another gentleman whose name i do not know.. The hill isn't too bad at all and really on par with location of burger king. Excellent value for money. Thanks for all the extra help this year when denis left the keys behind ✨️✨️✨️✨️🫣💕