Yasmin Dyson
We stayed at Meliá Ibiza for one week for our wedding this year and absolutely loved it. We had one of the suites in The Level area of the hotel and it was truly beautiful.
From the glass of bubbly on arrival to the stunning rooftop pool, everything felt really special. Although we were self-catering, The Level offered drinks throughout the day, plus snacks and a tapas hour in the evening — all included with the room, which was such a lovely surprise.
Our suite was a dream: a large bathtub, huge balcony and the most incredible sea view. We were also greeted with a bottle of champagne on arrival, and again on our wedding night — such thoughtful gestures.
The hotel team were so patient and accommodating, allowing all of our suppliers to meet us there in the lead-up, and welcoming our wedding party on the morning of the wedding so they could get ready with us.
We honestly can’t recommend The Level at Meliá Ibiza enough — we’ll definitely be back!
Location is also great, it was round the corner from our wedding venue, but also only a short 15min walk into the harbour where you'll find lots of restaurants, and 10 mins further into the main Santa Eularia town & beach.
The only thing to note is that some of our guests booked standard rooms in the main hotel and felt they were quite small, so we would highly recommend booking within The Level if your budget allows.
AscendedMaster11:11
I want to give this hotel higher reviews. But, a few glaring problems prevent me from doing so. Here's the honest truth:
The Pros:
1. The refurbishment of the hotel is beautiful. I loved the rooms--they are ample sized and the views are simply spectacular, facing the ocean. The bedding, sheets and pillows were super nice.
2. Free bedding and bowls for my dog. Plus, treats. Super sweet.
3. Housekeeping never missed a beat. They carry such a heavy burden--and given that it was the end of season, I was impressed that the room was always spotless.
4. The outdoor area was wonderful. You can access trails immediately. Plus, there's hammocks and areas to rest.
5. The pool area is really nice.
The Cons:
1. For a hotel that prides itself on sustainability, I received miniature plastic bottles of water all day. I'm confident there are 1000s of PLASTIC bottles in the trash day-after-day. A shame for an island with a delicate infrastructure and no clean tap water to drink.
2. I upgraded my room to THE LEVEL, which included copious amounts of food. But, as a gourmet cook with attention to ingredients, I was a bit appalled by the poor quality. Sure, it was plentiful--but with tons of inflammatory foods (dairy, wheat, cheese, sugar, alcohol, etc.) and very little consideration for people with alternative diets (vegan, vegetarian, low inflammation.)
3. The front house staff was uniformly young and inexperienced in the art of hospitality...and it showed. It took forever to check-in, answers to simple requests were almost always wrong, and a general apathy was prevalent. I know the hospitality industry is overburdened, but it feels like the customer is the last thing on the list. The new tenor is: "Give us the money and we'll give you a bed. If you don't like it, someone behind you will. NEXT!"
Now, that's just a diminishment of the 4 and 5-star hotel STANDARD. So, for the price I paid, I truly expected better.
Sean Deaton
Bring shower shoes.
First, you can’t beat the location. Looking out over the water, just a few meters away, as you’re eating breakfast, is simply amazing.
I have nothing but good things to say about the staff; they were wonderful at answering questions and supplying recommendations.
Walkability is great. You’re ten minutes away from restaurants and an even shorter trip away from groceries.
The property itself is gorgeous.
The gym is spacious and well equipped.
However, I’m really surprised at the state of the shower in the room. Not only had the grout severely mildewed, but there was black-looking mold growing in the corner.
To their credit, when I mentioned it to reception, they sent maintenance staff down as soon as they arrived in the morning. They re-caulked around the shower.
At the price point of this hotel, I feel that it’s something that should have been addressed long before a guest notices black mold.
I’m thankful for the quick fix, but I still can’t say that I enjoyed using the shower.
Guillaume Ross
Location is great.
Service in all restaurants is extremely slow, breakfast is no good and most of all a significant amount of plates and cups were dirty, what a great way to start the day. Food is very average in general.
No parking was available as they reserved it for a special event, sending me to park in a municipal spot. Wouldn’t have rented if I had known.
Had to walk all the way over to the sister hotel to check out, last thing you need when heading to the airport on a schedule.
Room is basic but OK. Paper thin walls, but since even the bars close pretty early it wasn’t a big problem.
Cleanliness was average, didn’t feel like anyone vacuums the place, empty bottles etc were forgotten on tables, etc.
David Howard
My experience at Melia Ibiza was extremely disappointing. I booked based on the facilities advertised on the Melia website, including a large pool and a fully equipped gym. On arrival, I was not informed that the hotel was in the process of closing for the winter. The next day, I discovered the pool area was fenced off and the gym had been reduced to a tiny space with almost no equipment. I had to pay for a local gym just to maintain the experience I had booked for.
When I raised these issues with management, they were defensive and dismissive. The only offer of compensation was a single free dinner, which in no way made up for the misleading information and lack of transparency, especially as the food was poor and the restaurant was empty at night. After submitting a formal complaint to Melia, I have received no response even after two weeks.
This experience shows a clear disregard for guests and a failure to deliver what was advertised. Melia Ibiza misrepresented its facilities and provided no accountability or proper customer service. I strongly advise avoiding this hotel — they will take your money but not deliver the experience you paid for.
My Booking
