Jessica Goodison
Thank you for a lovely holiday. Your entertainment team are a credit to the hotel, we’ve taken our son all over and he said this was the best holiday he’d had, I think this was largely down to Gustavo what a wonderful man he is.
Hotel was great, we wasn’t satisfied with our original room, told reception and they moved us straight away. All the staff here are really genuinely nice, restaurant, reception servers all nice. I think you can tell it’s a nice place to work.
Great variety of food. Overall great hotel.
Thank you 😊
Carolyn Varley
The staff were all excellent especially the animatiom team who work so hard to entertain everyone. The rooms were spacious and kept very clean, my only complaint is that the beds are very hard. The food was varied with choices to suit everyone. All areas of the hotel were kept clean and tidy by the hard working staff. The pool was clean and always plenty of sunbeds however some more sun umbrellas would be helpful especially for the children. The hotel is in an ideal spot to access the town and local facilities. We had a great holiday and would recommend the hotel to family and friends.
Fleur Westwood
Lydia Maris is no where near 5 stars. 3 at best. Reception staff rude and unhelpful. Security had to be called in to the restaurant one evening. Pool is clean. Rooms are tiny for the money you pay. No running water for one of the days we stayed. Food was very hit and miss. Ice cream shack was great. Gyros were great. Pizzas were very nice. Toilets were beyond grim and pool ones were disgusting. Beds were allowed to be reserved with a towel even though no one returned to them all day. Nearby shops were very nice. Beds and pillows are rock hard. Not pleasant to see restaurant staff being shouted at by the manager in front of everyone.
S K
I’m not sure why it has been rated 5 star. It’s more like 1 star. Upon arrival we were offered pork sandwiches when we are both vegetarian no other option was offered.
With regards to the mattress, the springs were so bad it was unbelievable,they were poking my back. I went to complain to reception and I was offered a mattress topper instead and not another room or mattress,considering I paid for the most expensive suite. The plug socket was also broken
The food was below average and inedible. Although there was a lot of variety,the food was disgusting. The overall staff attitude at the reception was very rude and they were very unhelpful throughout our stay. The food is also not labeled properly. It stated pasta only yet had pieces of bacon or ham in it. As a vegetarian this upset me.
An excursion was booked through the reception desk. We were left outside the excursion on the way back by the driver who claimed to have got locked inside a car park conveniently. The driver drove recklessly the whole way and texted and spoke on the phone. We were then left stranded and had to arrange another lift home. We called the receptionist and spoke to Maria Tsampika who didn’t call us back or sort the issue. We then raised the issue with Maria T at reception the next day who was incredibly unhelpful and didn’t offer any resolution.
The room we stayed in was dirty with dirty handprints on the wall,as the images show. The covers were covered in lint and looked about 20 years old.
For the price paid the hotel was awful. Overall the resort wasn’t value for money. I wouldn’t visit again. The massage Centre was also very expensive and had the same prices as the UK.
JemD HOP
For a 5 star all inclusive.... it was lacking a few 5 star amenities. Don't get me wrong its a lovely hotel. The rooms were clean and cleaned well. The facilities like the pool were good, we only saw one cockroach. The things that let it down though is 1. The drinks, teeny cups and barely any alcohol, if all inclusive and for the money paid I would expect to taste the alcohol. 2. The restaurant has no where near the right amount of tables. Every night was a nightmare trying to find a table to eat from 7 until 9, and I dont feel the hotel was fully booked either. 3. The check in if after normal working hours is poor. The guy we had was grumpy, and not informative at all, just wanted tax paying gave us keys amd sent us off, no times for breakfast or anything else just here you go key go... some.good points though.... the staff were friendly and helpful in the bar and restaurant. The cleaners were lovely. The fly screens on the door are a great addition. The pools were clean and was worth booking a pool room. The food was ok, lots of variety and plenty for children. Just the drinks let them down. Location was a short walk in to town supermarket right next door. I would visit again but not all Inc it wasnt worth it for me. Parking is also a bit short of space if you have a car. One amaz8ng point was the children's entertainers, chloe, Gustav were amazing there were two others too Kiki and another guy who were fab! Could not fault them at all, so entertaining, great with the kids. They were 5 star.
