Carmel
The hotel is located only a minutes walk from the town which is amazing. the rooms and the hotel itself is cleanly and the entertainment is good at night. It’s very quiet during the day and at night. the staff are mostly friendly however some staff in the kitchen weren’t the nicest and didn’t take complaints about raw food well. The food is very limited and most times we went to the buffet the food wasn’t replenished and you could tell it had been out all day, we had to eat out most nights even though we paid for the all inclusive package but overall it was a nice hotel.
Sheena Maclean
Lovely 10 day stay. Weather not been the best but hotel staff and particularly the animation couple made our stay really fun. They both worked so hard to engage with the guests and keep us all entertained. So friendly, mixed activities throughout the day.
Kim Ashill
For the price I was happy. But just be aware that there was a few maintenance issues. No one took us to our room so we ended up lost and they didnt inform us that you can get free access to the hot tub area. Despite that the staff were friendly and helpful. The rooms were good for the price. However the beds were super hard and uncomfortable. I liked how the hotel wasnt massive, and not over run either.
The food was absolutely excellent, the best food ive had in an all inclusive holiday. The drinks selection was spot on, all the proper brands - the beers were sam magel. We took part in the activities and made some friends whilst we were there. Overall a good experience, but maybe could do with new beds and a bit more information on arrival.
Chris Nixon
3rd time we have stayed in Fuerteventura, our first time in Corralejo & overall we did have a nice time. First impressions of the room was that it was a bit tired looking but it was OK. The door was slightly broken & looked like someone had tried to break in previously. The beds are not very comfortable they're very hard, and the pull out bed was awful to sleep on. Some of the staff were lovely I'm not sure why but quite a few weren't very friendly and never smiled almost bordering on being rude. I don't know if that is to do with the tensions in the Canaries in general with tourists but it didn't make us feel very welcome at times. There was a note in the room regarding not reserving sunbeds and for the first few days this was great and no early morning scrabble but soon enough everyone started getting up early with towels to the point we couldn't be bothered fighting for a bed so we went to the beach quite a few days and missed our lunch at the hotel (we had the all inclusive package) The restaurant at times was busy and the staff worked really hard to try and replenish things quickly but often rang out of glasses, cutlery etc. The food however was very nice, lots of choice and always something for everyone. There was various theme nights BBQ, chinese, mexican, etc and the profiteroles are very popular! We found the location to be quite central not too far from some lovely shops, bars restaurants and only about 10 mins walk to the beaches nearby. The 2 pools are also lovely, a lively one with activities and music then there was a quiet one so you are able to choose. Our holiday fell over halloween, it was lovely how the animation team asked various holiday makers if they'd be happy for the children to knock on their doors and the hotel would provide the sweets. The town had a great parade and really went to town with decorating the main street. It was a lovley atmosphere with some fabulous costumes and marching band. So overall a mixed bag really.
Chris Stewart
When we arrived at the hotel after a long journey we had a mixup with the rooms, we were given a budget room and not the room we booked. We got this sorted but we spent nearly an hour walking around the complex in the dark looking for rooms. With regards to the mix up I do feel a more personal service could have been offered to help us settle in. Not the best start to our holiday. The holiday from there on was okay, the food in the restaurant was very nice, extremely friendly staff and excellent service. We spent a couple of days around the pool which was very busy but we managed to get a sun loungers on both occasions. Many people still reserving sun loungers and the hotel ignoring it. There is no parking at the hotel so beware if you have a hire car, a nightmare trying to park every time you go out. Room was cleaned most days but the coffee and tea was not replaced we had to do this ourselves from the restaurant. We had an incident on our last day where a bag of dirty clothes was uplifted from our room by housekeeping, we reported this straight away to reception who didn't seem that bothered. On my third week of numerous emails to the hotel trying to get this resolved, not very good customer service at all and really has left a bitter taste about the whole holiday. Wouldn't stay here again because of this.
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