Karolina Pietrzyk
🛑 Avoid This Place! Definitely NOT a 4-Star Hotel – Absolute Nightmare
This was hands down the worst holiday I have ever experienced. This hotel is masquerading as a 4-star establishment, but it is in a state of complete neglect and disrepair. Save your money and stay far away.
The Room & Bathroom:
The room itself was in a shocking, damaged condition.
The shower leaked constantly, leaving the entire bathroom floor dangerously wet.
To make matters worse, the in-room phone did not work at all. If there had been a serious emergency, I had no way to contact reception or call for help.
Disgusting Housekeeping & Aggressive Staff:
The cleanliness is non-existent. Our bedsheets were visibly dirty and unchanged. I eventually stripped the bed myself and left the dirty linens on the floor to force a change. Instead, the housekeeper picked them up and put the same dirty sheets back on the bed.
When confronted, the housekeeper became incredibly rude, aggressive, and started shouting in Spanish at us just for asking for clean sheets.
Dangerous Amenities:
You can rent an iron, but they do not provide ironing boards. When I asked about this, the reception staff literally laughed in my face and told me to just iron on a towel.
The iron they gave me was broken and highly dangerous. Water leaked everywhere, causing the electricity in the entire room to blow out while I was using it. A massive safety hazard.
The Food:
Inedible and terrible. The exact same buffet options were served every single day. It was blatantly obvious that they were just taking leftovers from the previous day and mixing them with rice to stretch them out.
Verdict:
Management should be ashamed to call this a 4-star hotel. It is dirty, dangerous, and the customer service is appalling. Do yourself a favor and book somewhere else.
DEE LIBERTY-SPARK
The hotel was very clean. During our stay I witnessed the staff go beyond to help people. The staff carried meals and drinks to the table for two elderly people. They were extremely friendly. The cleaners were polite and quick with their cleaning. Central to all the shops. I give a four star not five because of the amount of chipped plates at meal time. Great holiday. Recommend sun lounger on balcony.
Wojtek
We spent an amazing Christmas week at this hotel with our children and truly enjoyed every moment. The Christmas Gala in the restaurant was beautifully organized — a big thank you to the staff for the great atmosphere and excellent food.
A very special mention goes to Jessica from the kids club 🌟 She was incredible with the kids, both during daily activities and the mini disco. Our children absolutely loved her — she is a real gem and brings so much warmth to the hotel.
The rooms were large, spotless, and very well maintained. We would happily come back again and highly recommend this place to families.
Lee Lattimer
We did read some mixed reviews after we booked and were worried about how it would be. Honestly, we didn't need to worry. We had a great trip to Bahia de Los lobos.
We were all inclusive, food variety was great, plenty of choice available and the staff were amazing and made us welcome throughout our stay.
Decent selection of alcohol on the all inclusive and a good selection of mixers and soft drinks.
Not quite warm enough for me to hit the pool so hard to make a judgment but it was clean and others were enjoying it.
The only thing I'd improve is the beds, it wouldn't put me off but when I've stayed in double rooms before the beds don't separate.
Location is superb, at the top of the strip. Short walk to the beach, shops, restaurants.
We'd definitely book again.
Juraj Marton
We were not very satisfied with our stay. The restaurant staff felt unprofessional, and guests without all-inclusive were clearly treated differently. At times, the service felt overly watchful, which made us a bit uncomfortable.
To clarify, this applies only to breakfast and dinner (half board). No drinks are included—one beverage at breakfast and plain water at dinner. Any other beverage at dinner (e.g. tea, even for health reasons) costs €5 per person per day (marketed as “half board+”). The issue for us was not the policy itself, but the lack of transparency, as this was not clearly stated on Booking.com or the official website.
As a result, we did not fully feel that we received what we expected, since both breakfast and dinner were somewhat limited in this regard.
On the positive side, the reception staff were kind and helpful. The room had a kettle, which was a nice advantage, although overall the room was rather average.
The food quality varied—some days it was very good, other days less so—but you will always find something to eat if you are not too demanding.
Overall, it was an acceptable stay, but next time we would probably choose a different accommodation.
.jpg)
.jpg)
.jpg)
