Lee Lattimer
We did read some mixed reviews after we booked and were worried about how it would be. Honestly, we didn't need to worry. We had a great trip to Bahia de Los lobos.
We were all inclusive, food variety was great, plenty of choice available and the staff were amazing and made us welcome throughout our stay.
Decent selection of alcohol on the all inclusive and a good selection of mixers and soft drinks.
Not quite warm enough for me to hit the pool so hard to make a judgment but it was clean and others were enjoying it.
The only thing I'd improve is the beds, it wouldn't put me off but when I've stayed in double rooms before the beds don't separate.
Location is superb, at the top of the strip. Short walk to the beach, shops, restaurants.
We'd definitely book again.
Ocean Plays
Beautiful looking hotel with nice big rooms,in a central location,however I think thats where it ends.
The cleaners need retraining on standards. The bathroom was never cleaned correctly, the shower screen and tiles often had shampoo residue around it. It also flooded everytime you used it, this is due to the shower plug not being taken out to be cleaned (standard cleaning process). There was no toilet roll left 3 mornings running even though I specifically asked, i ended up getting it myself of the trolly. The mirror in front room had water marks up them so obviously weren't cleaned. The toilet had to be flushed twice to get it to actually flush.
The patio door didn't have a proper lock on it even though we were low level.
The food well!!! Not much choice for children, my daughter lived on chips and sweetcorn for 2 weeks!!! Not much choice for vegetarians and everything was cold,even when brought straight out.
The bar although local spirits as per had limited drinks available. Only a few cocktails on the all inclusive menu, 1 lager and no cider, we had to go out every night even though we paid for all inclusive.
The staff though were so friendly and accomadating.
I loved the location and the staff but there is a lot to improve on.
Wojtek
We spent an amazing Christmas week at this hotel with our children and truly enjoyed every moment. The Christmas Gala in the restaurant was beautifully organized — a big thank you to the staff for the great atmosphere and excellent food.
A very special mention goes to Jessica from the kids club 🌟 She was incredible with the kids, both during daily activities and the mini disco. Our children absolutely loved her — she is a real gem and brings so much warmth to the hotel.
The rooms were large, spotless, and very well maintained. We would happily come back again and highly recommend this place to families.
Shannon Stothard
We have just spent a week staying at this hotel and it was a wonderful experience, all the staff were friendly and quick to help with anything that was needed.
There are plenty of sunbeds around both pools, we never had trouble finding beds to use and the pool is in view from all the sunbeds which is great when you jave children.
The food was also great, with plenty of choice for all meal times, with different options each day. The food was always replenished when needed, and all surfaces were kept clean and tidy, due to staff attentiveness.
My daughter attended the kids club and had lots of fun with different themed activities, especially over Halloween! Jessica was absolutely fantastic with my daughter, making her feel welcome and included when she was a little nervous to join in. Jessica also hosted the mini disco each night and again went above and beyond to make sure my daughter had fun!
Thanks for a great stay!
Ronan Owens
We were here for a few days and we met Jessica from the animation team she was doing a video 360 with the kids, it was amazing!. We were staying on a half board basis and Breakfast was perfect but the evening meals were pretty poor in quality and selection. On my arrival on the Sunday the only option I had was fish fingers and chips. Whilst there was more food on offer all hot food was fast food and we dined out on 3 occasions during the week which wasn't great for a 7 day holiday. Overall the hotel was good with special mention for Daniel in Animation. We definitely will be back but on a Breakfast only basis.
Kind regards
Ronan.
My Booking
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