Yuliya Lubin
Overall our family had a wonderful stay at Jumeirah Mallorca. The hotel is on a mountain with beautiful views of the sea and the mountains, we had the most gorgeous sunsets. What stood out most was the exceptional service and genuine attention to detail. The team consistently went above and beyond to make us feel welcome, especially our children.
From the moment we arrived, the kids were welcomed with gifts. When we entered our room, they found adorable plush animals, petite robes and slippers waiting for them—a lovely surprise that immediately set the tone for our stay. Even at the restaurants, the little touches continued with beautifully designed coloring kits. It made dining with young children both fun and easy.
The hotel is incredibly family-friendly. The dedicated children’s pool felt peaceful and almost private, the kids’ club was excellent, and the entire property is designed in a way that families can truly relax without sacrificing the luxury experience.
The resort itself is beautiful. We loved how it’s seamlessly integrated into the natural stone cliffs, blending beautifully with the surrounding landscape. It has the feel of a true resort, where it’s enjoyable to wander through the property rather than feeling confined to one building. The complimentary shuttle to Port de Sóller was also extremely convenient.
The food exceeded our expectations. Breakfast was outstanding, with an excellent selection of fresh local produce, and the casual restaurant served some of the freshest fish we had during our time in Mallorca. The spa is absolutely beautiful, with wonderful facilities that made for a truly relaxing experience. We also appreciated thoughtful touches like flower petals placed on our bed during turndown service.
The hotel is beginning to show its age in some areas, and a refresh of the rooms and certain facilities would elevate the experience even further. That said, the property is exceptionally well maintained, and its charm, setting, and service more than make up for it.
The only real disappointment was our room. While comfortable, it felt quite small for our family. During check-in we were offered a paid upgrade, but when we later asked if there was any possibility of moving to a larger room, we were told nothing suitable was available. Given the hotel’s otherwise exceptional level of hospitality, we had hoped for a bit more flexibility.
Overall, Jumeirah Mallorca delivers a luxurious yet relaxed family resort experience with outstanding service, beautiful surroundings, excellent dining, and thoughtful touches that make both adults and children feel genuinely cared for. It’s a hotel we would happily return to.
Janina Hein
We had an absolutely wonderful stay at Jumeirah Mallorca and were truly impressed from start to finish. Everything was simply perfect – from the breathtaking location and beautiful views to the exceptional service and attention to detail.
The entire team was incredibly warm, professional and welcoming, making us feel genuinely special throughout our stay. The hotel itself is stunning, with a peaceful and luxurious atmosphere that made it very hard to leave.
We were completely blown away by the experience and would happily come back anytime. Jumeirah Mallorca exceeded all our expectations and is definitely one of the most beautiful hotels we have ever stayed at.
A huge thank you to the whole team for making our stay so memorable. We absolutely loved it! ❤️
Claire G
★★★★★ An unforgettable stay at Jumeirah Port Soller
We had the most incredible holiday at Jumeirah and honestly can't wait to come back. The views here are simply stunning, waking up to the sea and the mountains every morning was something we'll never forget.
But what truly made our stay was the staff. From the breakfast team, where nothing was ever too much trouble and every request was met with genuine warmth, to the bellboys who rushed to help with our bags every single time, the attentiveness was on another level. It honestly felt like a home from home, right down to the small details. They left binoculars in our room for our 5-year-old son, and he spent hours watching the boats in the bay, such a thoughtful touch that meant so much to him (and us!).
As parents we took turns using the adult only pool but the family pool was equally as relaxing. Always beds and never felt crowded. Both pools are so special overlooking the sea and port.
Beyond the hotel, we loved wandering through Port de Sóller in the evenings and taking the vintage tram into Sóller, both wonderful ways to spend an afternoon. But every time, we found ourselves looking forward to getting back to Jumeirah.
This was, without doubt, one of the best holidays we've had as a family. We had stayed at a ‘5 Star’ before this week but Jumeirah is 100% 5 star and it felt like the luxury holiday we needed to relax. Thank you to the whole team for making it so special, you’re an amazing team …we'll be back!
Sulaiman AlKadi
Had an exceptional stay from the moment we entered the hotel till the moment the car was packed all thanks to the helpful staff. The views were phenomenal 10/10, my only comment would be the condition of the property needs some improvement. And variety of restaurants is all catered as fine dining, hoped there were more family oriented or international cuisine in the hotel. But still the views alone would bring me back.
Chris Burnett
We started our honeymoon off here and were very happy. The suite we got was very nice. Spacious, clean, nice amenities, amazing view of the sea with its own terrace. There were not many other rooms on our level. We rarely saw anyone else and never heard any noise in our room. Very private.
We do wish we upgraded to a suite above the lobby so we could have been closer to the infinity pool and gym, both of which are very nice and we used every day. Breakfast was also very good with a great view. Service was friendly and quick, unlike some other reviews I’ve read. The shuttle down to the port and back runs every hour between 10 am and 11 pm. We do wish it was every 30 minutes just for convenience but overall, every hour isn’t bad. And please note calling taxis can take awhile since they have a limited number and try to make efficiency on pickups while dropping off. It took about 45 minutes for our taxi to arrive to transfer us to our next hotel in Valldemossa.
The hotel has a lot of levels and sprawls along the cliff side. So you could end up taking multiple elevators or stairs depending on where your room is. We do wish the hotel was a tad smaller so it was more personal but the service received was pretty top notch all around. I did call for more coffee pods twice and never received them, most likely because the request has to get passed a long and was lost along the way.
Still, we would stay here again in a heartbeat and actually wished we had stayed an additional night instead of the 3 nights we were there.
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