Kevin Boys
Jumeirah became a quiet and relaxing respite after a two-week group tour in Northern Spain. We had hoped to tour the island, but an unfortunate “flu” bug hit us three days apart, so we had a forced “resort” vacation. We couldn’t have been at a nicer spot. The ocean and mountain views are gorgeous and we enjoyed the sunny days on the pool deck away from other quests. There is an outdoor and indoor restaurant that served an extraordinary buffet breakfast that also offered made to order breakfast items. The staff was extremely helpful and the shuttle driver into town was especially kind in running us to the local pharmacy on two occasions. We did feel well enough one afternoon to check out Port de Soller. Be advised that parking in the town is quite challenging so you are well off taking the hotel’s complementary shuttle! Overall, this is a luxury resort that is spotlessly cared for with staff who are welcoming and hospitable. The location is set up into a mountain on a winding road looking down on the sea, so if you are looking for a beach location, this may not suit you. One other note: if you have mobility concerns, advise the hotel staff and inquire about accessibility to all facilities. We don’t need special assistance so did’t take note. Again, the hotel is situated and built on a mountain!
Isabelle M
We visited in late October, just before the hotel closed for the season. The rates were significantly reduced, allowing us to experience a spectacular hotel for a more affordable budget. The view from our room was incredible. The staff went above and beyond to help with any queries we had and the breakfast was delicious. We will definitely aim to visit again.
Dan Kramer
This hotel exceeded our expectations. Beautiful property with some of the most amazing views I’ve ever seen. Our premium Mountain View room well exceeded my expectations as the rooms honestly look slightly underwhelming in photos, but are beautiful in person. The beds are incredibly comfortable as are the pillows. The pool service is really great and efficient with the ability to order via QR code. The gym is top notch. The food is generally good. The breakfast buffet is very impressive and delicious but I did find the prepared breakfast items to order to be underwhelming: bland and quite basic (a well cooked egg dish shouldn’t be hard). This is not the hotel’s fault but the large presence of wasps negatively impacted my experience, particularly at breakfast and occasionally at the pool. Still, overall was an amazing experience and we would happily return.
Patrick Haberstock
We had a junior suite where the view was stunning and very nice sunlight in the room. The deluxe seaview rooms we saw as well but they have less windows, are pretty far from the main hotel building and need renovation. The staff was very friendly and the location of the hotel unique. Very comfortable beds. One star less as some parts of the hotel need renovation, but overall a very nice hotel.
Kendall LaRue
There’s no denying that the Jumeirah Mallorca is a visually stunning property. The setting, perched along the cliffs with sweeping views of the Mediterranean, is breathtaking. The landscaping is immaculate, the pools are serene, and the design of the main building blends luxury with a tasteful Mediterranean charm. From a purely aesthetic standpoint, it checks all the boxes for a five-star getaway.
However, beneath the surface of this beauty lies a fundamental issue with transparency that significantly impacted our experience. The accommodations listed on the website are misleading, particularly the so-called “Deluxe Mediterranean Sea View” rooms. The photos used to represent this room type are clearly taken from the main building, which is central to the resort experience. Unfortunately, our room was located in a lower annex, a completely separate building that feels disconnected both physically and atmospherically from the main hotel. This difference in location and quality should be clearly broken out as a distinct room type on their site.
At $1,500 per night, being led to believe we’d be staying in one setting and finding ourselves in another felt like a bait and switch. Had we known in advance that our room would be in the "annex" - and that it would differ so significantly from the main building’s offering - we would likely have chosen a different property or at least a different room type.
Compounding our disappointment was an issue with room 222, where the shower drain was broken. On multiple occasions, this caused flooding from the bathroom into the bedroom. While we raised the issue with staff, the response was underwhelming - simply, “Thanks for letting us know, we’ll inform the team.” There was no apology, no follow-up, and no indication that the issue would be addressed during our stay, despite us having several nights remaining. At this level of hospitality, we expected more proactive and thoughtful service.
That leads me to the broader service experience. While the resort aspires to five-star standards, the delivery was inconsistent. One particularly noticeable shortfall was the poolside service - or lack thereof. Although buttons were provided to call staff to our loungers, we tried multiple times with no response. In the end, we often had to get up and go find someone ourselves. It’s a small detail, but at a luxury resort, those details matter. They’re part of what distinguishes five-star service from simply a beautiful location.
With more transparent marketing and a stronger commitment to guest experience, it could truly live up to its five-star potential - but in our case, it fell short.
My Booking
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