Lee Walton
What a fantastic little hotel. Clean, tidy and spacious. Not a huge variety of food but what there was, was of a good quality, food rarely ran out and was constantly being replenished. An extra bonus was there being ice-cream at lunch and evening meal times. Breakfast was a favourite of ours, sausages, scrambled eggs, fried eggs and bacon, the Churros with melted hot chocolate was yummy as a breakfast treat too. The hotel itself was set in a fabulous location, it was set back a little which is exactly why we chose it as it allowed us some relaxation which we were after, when we wanted entertainment we just had to go down in the lift and down there were shops, car and scooter hire, also a supermarket and a nice beach and best of all was a great aquapark. We thoroughly enjoyed our stay and can't understand what some guests expect, after all it's a budget holiday and it exceeded our expectations. We will be back.
The Orval
We are here currently. For a start, this is NOT a 4* hotel - its a 2 at the very most! The lift from down this hill is STILL out of use. The water feature inside the entrance is off. The food is the worst myself and my girlfriend have ever experienced - probably the cheapest of the cheap products being used. I'd go as far to say the food is disgusting! Its just very bland and not much choice! Ive just came back to our room after dinner and all I could find to eat was plain white rice and one slice of pizza! The food looks vile and it smells even worse! There is ZERO atmosphere at this hotel, its absolutely lifeless! The main foyer area looks like a canteen from a care home, and this is supposed to be where the "entertainnent" happens! The outdoor pool was freezing and just not a nice looking area to be in - ive been to several other hotels in Gran Canaria and the outdoor pools have been heated! There was also NO indoor pool etc and hotel reception told us we could use the sister hotel's indoor swimming pool etc but that we would need to pay extra for that - which we said DEFINITELY NOT to. We had some cocktails which again were probably made using the cheapest of the cheap products! Its as if they pour some alcohol in the paper cup then give it a dash of very sweet and sugary syrup to give it its taste - just disgusting and undrinkable! They advertise a "Piano Bar" and there is a piano im sure, but its covered over with a dust sheet and there's certainly no bar real bar there! Its just a pathetic excuse all round for something you expect from a holiday experience! We will certainly never be back to this hotel and we will be telling our friends and family to NEVER stay at this hotel either! One last gripe is, the hotel room balconies looks out over the street - which is just horrible! Hotel room balconies are meant to have breathtaking views of the sea or at very least looking out over a nice pool area! Honestly people, this is my worst ever hotel stay! We are only here for 3 nights and I think I would cry if it had to be a night longer!
Michał Kurek
Tourist trap – not a 4★ hotel, just marketing and deception
This place is a tourist trap. It is sold as a 4★ hotel, but in reality it feels like 1–2★ at best.
Despite a reservation for two separate rooms (2 adults + child and 1 adult), we were initially given one room for 3 adults and a child, with an extra bed not suitable for an adult. Reception blamed a “system error”. Only after a serious argument did we receive the second room.
Both rooms were in similarly poor technical condition: worn and dirty furniture, cracked tiles, visible moisture and mold stains, rusted bathroom fittings and peeling bathtub enamel. On the balcony, the handrail was loose, and plaster was falling off, which is a clear safety issue.
Food quality was very poor. Meals were served in heavily scratched, damaged non-stick (Teflon) containers, raising serious hygiene concerns. Dishes were bland and low quality, desserts were the worst and most unappealing we have ever seen in a hotel, and the wine included in the open bar was almost undrinkable.
Drinks were served in glass only in the restaurant. At the pool bar and hotel bar, everything was served in paper Pepsi cups, and some drinks and food items required extra payment, even though the hotel advertises all inclusive.
The elevator to the promenade was out of order for a long time, forcing guests to take long detours on foot or walk through another hotel.
On top of all this, the atmosphere is extremely depressing. Nothing happens here, no life, no energy — easily the saddest hotel I have ever stayed in.
We stayed with a toddler, and these conditions were completely unacceptable.
Avoid this place. This is not a 4★ hotel.
francisco rodrigues
Excellent, the hotel staff are 5 stars. The location is really good, it's right in the center, meaning it's neither far nor close to everything, from transportation to the water park itself, and it's a great place to be with family, including children and teenagers, due to the huge availability of activities in the surrounding areas.
Dean P1975
Great location and friendly staff. Plenty of facilities in the hotel and the resort complex outside in the square. Great aquapark and all the shops and bars/cafe you need.
