Lee Walton
What a fantastic little hotel. Clean, tidy and spacious. Not a huge variety of food but what there was, was of a good quality, food rarely ran out and was constantly being replenished. An extra bonus was there being ice-cream at lunch and evening meal times. Breakfast was a favourite of ours, sausages, scrambled eggs, fried eggs and bacon, the Churros with melted hot chocolate was yummy as a breakfast treat too. The hotel itself was set in a fabulous location, it was set back a little which is exactly why we chose it as it allowed us some relaxation which we were after, when we wanted entertainment we just had to go down in the lift and down there were shops, car and scooter hire, also a supermarket and a nice beach and best of all was a great aquapark. We thoroughly enjoyed our stay and can't understand what some guests expect, after all it's a budget holiday and it exceeded our expectations. We will be back.
The Orval
We are here currently. For a start, this is NOT a 4* hotel - its a 2 at the very most! The lift from down this hill is STILL out of use. The water feature inside the entrance is off. The food is the worst myself and my girlfriend have ever experienced - probably the cheapest of the cheap products being used. I'd go as far to say the food is disgusting! Its just very bland and not much choice! Ive just came back to our room after dinner and all I could find to eat was plain white rice and one slice of pizza! The food looks vile and it smells even worse! There is ZERO atmosphere at this hotel, its absolutely lifeless! The main foyer area looks like a canteen from a care home, and this is supposed to be where the "entertainnent" happens! The outdoor pool was freezing and just not a nice looking area to be in - ive been to several other hotels in Gran Canaria and the outdoor pools have been heated! There was also NO indoor pool etc and hotel reception told us we could use the sister hotel's indoor swimming pool etc but that we would need to pay extra for that - which we said DEFINITELY NOT to. We had some cocktails which again were probably made using the cheapest of the cheap products! Its as if they pour some alcohol in the paper cup then give it a dash of very sweet and sugary syrup to give it its taste - just disgusting and undrinkable! They advertise a "Piano Bar" and there is a piano im sure, but its covered over with a dust sheet and there's certainly no bar real bar there! Its just a pathetic excuse all round for something you expect from a holiday experience! We will certainly never be back to this hotel and we will be telling our friends and family to NEVER stay at this hotel either! One last gripe is, the hotel room balconies looks out over the street - which is just horrible! Hotel room balconies are meant to have breathtaking views of the sea or at very least looking out over a nice pool area! Honestly people, this is my worst ever hotel stay! We are only here for 3 nights and I think I would cry if it had to be a night longer!
Malgorzata Juliani
Budget hotel ..only 3 stars. Food great all inclusive local drinks and cocktails. Bathrooms need upgrade. Cleaning in the pool area could be better. We had lovely holiday anyway.
francisco rodrigues
Excellent, the hotel staff are 5 stars. The location is really good, it's right in the center, meaning it's neither far nor close to everything, from transportation to the water park itself, and it's a great place to be with family, including children and teenagers, due to the huge availability of activities in the surrounding areas.
Edy O
The staff were amazing very helpful, specially Davinia, the hotel was ok. The bed could have been more comfortable.
The water park as part of the facility is the only good point.
The food was awful. For example, Sunday night's main courses were limited to livers and chicken legs. This is not the standard expected of a 4-star hotel. The variety and quality of the dining options were severely lacking. The management must review this immediately, especially given that many existing Google Maps reviews already cite the poor food quality.
