Ionut Voroneanu
We had an amazing 5-day stay at this hotel and everything exceeded our expectations. First of all, the food was absolutely outstanding, both the breakfast and dinner were delicious every single day, with a great variety and excellent quality.
What truly made our experience special was the incredible staff. Everyone was extremely friendly and professional, from the reception team to the housekeeping staff. They always made us feel welcomed and comfortable throughout our stay. The rooms were spotless, very well maintained, and the sea view from our room was simply unforgettable.
A special thank you goes to the restaurant staff, especially Alfonso, respectful attitude created such a pleasant atmosphere every day. We would also like to thank Elizabeth. Her kindness and hospitality truly made a difference in our holiday experience.
The hotel offers the perfect combination of comfort, relaxation, excellent service, and wonderful people. We left with beautiful memories and we will definitely return in the future. Highly recommended to anyone looking for a relaxing and high-quality vacation by the sea!
Rhkaya Xx
We stayed here for 10 nights in may for my 21st birthday trip. The room was so aesthetically pleasing with a see thru bathroom screen & LED lights both can be turned off , his & her sinks too. we were on the second floor & sea views was the best we’ve ever seen. Unfortunately the shower has a bad drainage system and it does overflow when used on full, we called reception & someone came in minutes with clean towels and sorted it out. We had breakfast and lunch included. We went once to breakfast and never went again as it wasn’t nice. The fried egg was snotty & under cooked , the vegan sausage smelt awful and the cereal was stale. We did enjoy dinner on the other hand as everything was yummy and the fish was outstanding with something different everyday. We didn’t enjoy having to pay for our drinks with dinner it was around €6 euro a day for one coke & one water 🥴.We paid £20 each for the spa & we really enjoyed it , the salt bath was a highlight. PARKING was a nightmare & we were forced to park in a disabled bay everyday as there wasn't anything near. The lifts are a nightmare too as only 3 people can fit in one and it was mostly full which resulted in us waiting longer. Thank you for our stay !
Robert Niblo
My wife and I holiday with Jet2 around 5 times a year and wouldn’t consider another company as we always get excellent service in all aspects of our holiday.
However, I am writing this complaint as I suffered a loss of facilities in the Hotel Atlantic Mirage. There are two very small lifts in this hotel: only one operating to floor nine and the other one which should go to the roof top terrace on floor ten was broken. I asked at reception if the broken lift was going to be repaired and was told it might be repaired in a month. I am disabled with two artificial knees and two artificial hips and I can’t easily negotiate stairs so that meant the rooftop terrace was out of bounds to me. I asked to speak to the manager and was told there was nothing he/she could do. At that point the reception “manager” appeared and was extremely rude. As I was asking her what I was meant to do she interrupted me and then accused me of being abusive. She told me they (the staff) could manage to use the stairs from floor 9 to 10 to access the rooftop. She also told me I should have informed them that I was disabled before I arrived. When I asked her how that would help she just shrugged her shoulders as an answer.
We did manage to get to the rooftop terrace on the first day but this was so much of a struggle and quite frankly too dangerous for me to climb and especially descend the flight of stairs (18 steps and two without a handrail) that we couldn’t go back up there. The rooftop terrace was the ONLY place that served snacks during the day, so we had to leave the hotel every day to get a bite to eat, which meant hiring a taxi into the town and back.
When the Jet2 reps became involved she told them there were only 6 steps from floor 9 to 10. Both Chris and I have photographic evidence of the 18+2 steps. Chris asked if a snack could be brought to me to eat at the poolside bar on the ground floor, she said they do not offer room service and I wasn’t allowed to eat at the poolside bar. She suggested my wife could buy a snack for me to eat in my room. I did not go on holiday to eat lunch in my room.
When we choose a hotel we always look for one with onsite facilities like a rooftop bar or an outdoor snack bar, as I can’t walk too far we usually spend most of our days at the hotel by the pool. I rarely feel discriminated against but I certainly felt it in this hotel. I must say the 3 reps who were involved were excellent and kept me well informed but even they could make no headway with the reception manager. I have enclosed a picture of the (small) flight of stairs.
milena Jarutis
This hotel is truly worth the highest praise. It’s a small hotel with about 180 rooms, yet very cozy. The rooms are spacious and comfortable with stunning ocean views. The food is delicious and varied, and the gym offers an amazing view of the ocean. Both restaurants also boast breathtaking ocean vistas.
Down by the pool, the view is directly of the majestic Teide, and up top there are 3 large jacuzzis. The beds are very comfortable for couples, and there are plenty of single beds with cool water washing over them—perfect for just dipping your feet 🥰. The views are absolutely stunning, with a panoramic view of both the city and Teide. The cocktails and food are incredibly tasty.
The hotel is adults-only but worth every 💸. It also has an amazing spa complex that’s definitely worth a visit 👌. New Year’s Eve was simply wow—every detail thoughtfully planned. This hotel has stolen our hearts ❤️ We will definitely be coming back and I can see us celebrating Christmas and New Year here every year 🇪🇸🫶
Signed: In love with Puerto de la Cruz & Atlantic Mirage Hotel 🇪🇸🫶👌😍
Alina
We were happy with our stay. The staff is incredibly nice. Gustavo always greeted us with a smile and kind words at the restaurant and the waiters work very fast. I don’t understand how some people can complain about the food. We stayed for 8 nights and there were always planty options during breakfast and dinner - live cooking station, different fruits and vegetables, a few kinds of fish, meat and cheese.
The one thing that disappointed us was the spa. It really isn’t worth 20 EUR. There are not enough hooks to hang towels. The sauna is very small, and people are not told even basic sauna etiquette, so they enter wearing slippers. When we were there, it was crowded and anything but a relaxing place.
We visited in January, so parking was not a big issue - we could always find a spot either in the hotel parking lot or on nearby streets.
Most of the guests were retirees from Germany and the UK.
