Irina Maria Tanase
I stayed at this hotel in July, and overall, my experience was quite mixed.
The rooms are very small. The bathroom itself looked nice, but there was an issue with the shower doors, so water would leak across the bathroom floor whenever we used the shower. The air-conditioning unit also did not seem properly cleaned, as it was visibly full of dust.
Another thing that disappointed me was the cleanliness of the common areas. The carpet in the hallway did not appear to be cleaned properly during our stay.
The restaurant also felt quite dated. In terms of food, I was expecting to find more local Canarian or Spanish products, such as local cheeses, ham, and other regional specialties. Instead, the selection seemed mainly adapted to British tourists, with relatively few healthy options. Some of the fruit, such as the nectarines, was visibly dirty and did not appear to have been washed properly. The cereals also seemed stale and were not pleasant to eat.
I was also surprised by the breakfast service. When I asked for warm milk, I was told that I could either heat it myself in the microwave or use the milk from the coffee machine. For a hotel of this category, I expected a better level of service.
The location is very central, right in the heart of Las Américas, which can be convenient, but it also comes with some disadvantages. In the evenings, the surrounding area becomes very busy with nightlife. We frequently saw intoxicated people and people apparently using recreational substances from balloons. There was also quite a lot of rubbish on the streets in front of and around the hotel, especially after the parties, which made the area less pleasant.
On the positive side, the hotel’s garden and swimming pool areas are absolutely beautiful. They were, by far, the highlight of our stay and very well maintained.
Overall, the hotel has some very attractive outdoor areas and an excellent central location, but in my opinion, the rooms, cleanliness, restaurant quality, and breakfast service need significant improvement
Gemma Aston
My initial review would be if I was knit picking but as my 10 days went on the list was racking up. On arrival room was not ready until 4 30pm
Rooms and corridor was very dated and dark and so much noise from the Irish bar underneath. shower temperature was boiling then freezing thought out every shower. Toliet rolls was never refilled floors was very dirty in rooms. My mother rented a kettle for the time she was there as this is not included in rooms and they never refilled her milk sugar or tea and coffee then 3 days before we left they took all cups so she shouldnt use anymore even when telling reception they did nothing. ALL toilets throughout hotel never had hand soap which was a big one for me this is disgusting!!!! 1 cockroache in my bathroom on last morning but as it was only 1 I think it come up the drains. Pool area was very nice and clean pool temperature was lovely Tenerife is lovely and we will definitely return but not to this hotel. far to expensive for what you get. Definitely not a 4 star.
Paul
I love the hotel. Staff is really nice and accommodating. I was here for my birthday and one of the managers, peter, was so nice to give me and my partner a bottle of sparkling wine as a birthday present. Pools are great, as well as the drinks and the food! There’s a different dinner theme every night, like italian, spanish, exotic, sea food and so on wich is really great. Only thing i‘d recommend is to switch up the breakfast every other day as well.
All in all it was great. Thank you very much for having us!
Tommy Kneale
This place was truly amazing. Rooms are great, the entire hotel is always kept very clean. Special shoutout to the animation team who were incredible kept us coming back every night for the mini-disco and evening entertainment as well as activities throughout the day to keep you entertained. Bar staff are very polite same with reception staff on the whole hotel was amazing and made us feel very welcome!
NorthernBoy
We have just returned from a 5 night stay at Las Palmeras after we extended our stay in Tenerife and were unable to stay on in our original apartment. The hotel is very conveniently located close to shop, bars and restaurants. We booked a sea view room and it was lovely. The breakfast choice was good although strangely, we couldn’t find any ketchup 🤷♂️. The reception, maid service and restaurant staff are very polite and friendly. The pool area was very clean but quite busy. I’m not a fan of sardine bathing……but if you keep looking, there are a few quiet spots. The pool aerobics seemed to go down well! My only criticism would be that I think the rooms, while very clean and comfortable, could do with a bit of updating. Our room only had two sockets which doesn’t really suffice when all the technology needs recharging. The TV internet didn’t work for 3 days (not that we went on holiday to watch TV) apparently there was a problem across the hotel according to the lady at reception. Also the shower enclosure leaked. To be fair when I mentioned it to reception, they sent someone up straight away……..but the shower continued to leak. The maid however made sure we had enough towels to soak up the water. A small number of first world problems…….but for an extra 5 days in the sun, well worth it.
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