Jo Helesfay-Evans
Had a lovely time at this hotel. Peaceful location, hard working friendly, respectful and polite staff, good selection of drinks including non alcoholic taste alikes, generous measures, enjoyed my decaf oat milk latte (gluten free) every day at Mikes Bar too. Low key (pleasant but non intrusive) entertainment each evening. Good selection of food choices (I am vegetarian and avoid gluten and always found something tasty to eat at every meal, unlike at other hotels) (note to hotel, it would be helpful if the labels would point out what is specifically gluten free though), for the carnivores there was an area where they also cooked fish and meat to order.
Our room was lovely, spacious, clean, well equipped, great air conditioning, very comfortable beds and most importantly to me, (and anyone with misophonia or hyperacusis) very quiet - the rooms must be soundproofed as the minute the balcony doors were closed I could hear nothing from outside or adjoining rooms which was bliss (room 2754 floor 7).
The gym was well equipped, we enjoyed the aqua aerobics and the pool was always clean and the perfect size and shape for a decent swim.
There are lots of comments on Facebook about sun lounger reserving, people did tend to do that BUT a) there was never any time I couldn’t find a sun lounger (and there were always plenty of empty ones near the indoor pool which is right by the outdoor pool) and b) the lifeguard guy works hard to monitor the situation and you could ask him to find you one that has been reserved but unused, so don’t let people’s sun lounger comments put you off this hotel.
Big shout out to the people that really stood out to me - Marco in the restaurant, Jose in the bar, Lili in Mike’s bar, Wahid in the animation team - thank you guys for really adding to my holiday experience.
Really enjoyed our week away, very relaxing, had a lovely time.
Job Abroad
This marvellous hotel stay delivered an exceptional experience, highlighted by immaculate rooms, world-class service, and a perfect location. Largely thanks to WAJDI! We remember him from 3 years ago as well, when we visited this hotel. From the moment we arrived, his warm smile and professional welcome made us feel completely at home. He is a spirit of this hotel! :-) Employees like this are rare, and they truly elevate the entire guest experience. Thank you for such stellar service!
A big thank you to all bar and kitchen staff and cleaning staff- great job!
Guests from Poland
Lorena Plaz
It's one of the best hotels I've visited in a long time. The facilities are beautiful; the rooms are in perfect condition; the beds are very comfortable (finally! I usually hate hotel beds, but I loved these). The pool is gorgeous and incredibly clean. Overall, the entire hotel is very clean. The staff is super attentive, friendly, and hardworking. The food is delicious! Don't miss the opportunity for an all-inclusive stay. The best part was the paradise beach! Staying at this hotel gave us access to miles of pristine beaches with turquoise water and white sand. The cats in the colony were also incredibly sweet and friendly. In short, I fell in love with this hotel and I can't wait to return. My only suggestion is that they hire first aid personnel who are available 24 hours a day. My husband had an accident, and no one was able to help him.
Tessa Magan
Excellent stay. The animations team in particular have been fantastic - SUPER yoga is our favourite. Although it is all inclusive, somethings are limited to a menu (ordered a ginger beer in its own and was refused as it was a cocktail ingredient - pedantic but not quite all inclusive). The bar staff are constantly on it - we applaud you. Loved our week.
Emma Eastham
We have just returned from a week at Playa Esmeralda and it is by far the best hotel experience that we have ever had. Having usually stayed in the North of the Island we love this area as it is quieter, less touristy and the scenery stunning.
We had a Superior Seaview room which was beautifully decorated and furnished to a high quality, a decent size, quiet, very comfy beds with a great walk in shower with complimentary toiletries and the room was serviced to a very high standard each day.
We stayed All-Inclusive and although we did eat out on one night and a few lunchtimes because we hired a car so visited places during the day it was still worth it. The food at all meal times had something for everyone, and all dietary requirements catered for. The show cooking featured fresh fish and meats as well as themed evenings such as Mexican, Paella, Italian and also on one evening fresh shellfish. And the choice of drinks both alcoholic and non alcoholic were very good.
The Staff throughout the entire hotel from the Reception, Bar, Restaurant, Room Service were all very friendly and kept the hotel immaculate.
There was nightly entertainment in both the main lobby bar, usually a singer, and downstairs often alternative acts but again, there was something for everyone!
The pool area was very relaxing and chilled with lots of different areas and although we aren't big sunbathers it was nice at the end of the day to sit in the sun as was the outside area of the lobby bar which had the last of the evening sun with an amazing view of the Lagoon, the beach and sea.
There was also a small indoor pool, hot tub and a spa which we didn't use on this so cannot comment on and also daily activities which we did not participate in either on this occasion but there was a good selection.
Overall, if you are looking for a relaxing, chilled, quieter holiday then this is the perfect place. It is a rarity to find a decent adult only all inclusive at a reasonable price.
If you are the type of person to stay around the hotel area then you would find plenty to do as you can walk into the local town in 15 mins where there are a few small shopping centres with shops, bars and restaurants as well as walks to the beach and the Lagoon etc. I would also recommend hiring a car like we did and always do as there are so many places to visit within an easy short drive and more stunning scenery and beaches also.
Unfortunately, for half of our stay the weather wasn't that great so we have had no alternative than to book another week and will be returning in June and really looking forward to it!
