sushant patil
It was an okay experience for us—not too bad, but not particularly impressive either.
The hotel interiors feel a bit old and outdated, and the lifts are quite small and slow. That said, the pool area is really spacious and enjoyable, which was definitely a highlight. The rooms were also big enough to comfortably accommodate a family of four.
Breakfast was good, with plenty of options to choose from. Overall, we had a decent stay, but some modernization and refurbishment would definitely make the hotel experience much better.
Rebecca
Recently stayed at this hotel. Rated as a 4 star but I would say it is more 3 star. Big queues upon arrival and very slow check in. We paid more to get a balcony room however we were told no private booking company can guarantee a balcony room and to take it up with them (as we weren't allocated one). No help or assistance with bags. Most elevators are tiny and stop unlevel to the floor so a trip hazard and difficult to get the pram in and out. The room itself was a good room, big and was cleaned daily.
Most staff did not appear friendly/approachable. I went every day into the snack bar to buy ice lollies for my 2 year old and my friends son and it was the same man serving and instead of a welcoming hello or smile we got "don't come in wet next time". It is the only snack bar which is poolside and we were mainly dry as had cover ups on etc. They also advertise some lollies which are no longer stocked and the ones we did buy went out of stock half way through the holiday and werent restocked by the time we left. We had all meals included but 2 days we/my son missed lunch as he was asleep so I ordered at the cafe bar. The first time they told me they had no sandwiches or burgers (chips, pizza, hotdogs available). The 2nd time my son was asleep during lunch and will only eat chips out of those things but I was told they had none. The next day I asked again and was told they still didnt have any. Difficult when you have a toddler who is a picky eater. The all inclusive food is bland and boring. The place was hygienic but poor standard of food.
The entertainment was poor. Mainly just singers each night, the same people on different days. Someone we met there had been before and said it used to be much better. The kids disco didn't appear to be on every night and only lasted around 30 minutes. The entertainment staff were the friendliest there. We didn't make use of any kids classes but we went into the kids room but all the toys are broken and need going into the bin and replaced with more durable items.
One night I had my foot up on a plastic chair outside at the pool area and a manager came over and told me off (in Spanish so unsure what was said only to take my foot down) then proceeded to walk away shaking her head as though I had committed the crime of the century. I don't mind being asked to take it down but I saw multiple other people doing the same thing over the course of the holiday and nothing was said to them. It appears some rules are followed when it suits or when your face doesnt fit.
The older man who does the pool dance class was funny and energetic and brought good life to the exercise.
Overall, I wouldn't choose to stay here again.
Mike Mabey
States it's a 4 star hotel, no tea coffee mmm asking facilities in the room though. Our room was on 21st floor, great views but long waits for the lift down to breakfast. Lift availability was hit and miss.
Reception staff need to attend a customer service course, memorable arrival and exit for the wrong reasons, not even a "how did you enjoy your stay" or "have a safe flight home"
There is a very decent Chinese buffet across the road, all you can eat for £15.
Having read the reviews prior to going to this hotel, I think it is very marmite, you either like it or you don't, mine is the later I'm afraid.
Holly Hague
This was my first time staying in benidorm and we booked this hotel as me we read it's Facilities were wonderful, food, spa, pools etc.
When we arrived we went to reception and our first encounter checking in with the reception staff was so rude. Like we were causing an inconvenience purely by just being there.
The hotel was 4* and there were no signs of 4* service. No assistance with bags. We were told to sign some paperwork as she skipped past the T&C, gave us our key and sent on our way.
The only staff member willing to help us on our way "Danielle" of the hospitality team (the Scottish girl) was a credit to the team. No one told us we needed to deposit or room cards with money, to purchase things around the hotel, and when we came out of the restaurant for the first time, a staff member was telling us we needed to pay for drinks which we assumed would just calculate together like a tab on your room card, which wasn't the case. Danielle then explained we needed to go back to reception to start depositing.
The lifts and the way the other holiday makers "Qué" for these (and any other queuing scenario around the hotel) is wild. People just push in, have no sense of respect.
Multiple times we spoke to staff members in the hotel just to ask questions like "how do we book excursions, trips, book in at the spa?" And the response was just so cold like we just should know the answers. They shouldn't have to answer our questions. Once my friend asked a lady on reception how to access a coffee vending machine and the response was "How am I supposed to know, I don't deal with that, ask in the cafe."
We reported a urine smell coming from our bathroom as there was a leak coming from the ceiling through the light fittings in there, which was dangerous. And that was fixed the same day.
No tea/coffee facilities in the room. The food selection was poor. A lot of fish and not much choice for children. They had a pillow menu in every room but no tea or coffee facilities 😅
We used the spa on our last day, which firstly was difficult to book. And then on arrival the staff member on reception was very direct and it wasn't giving a relaxing manner what so ever. We then were told we had to wear hair masks in the spa, which we weren't previously informed about and then charged £6 for them 🙄
The hotel was around a 15 mins drive from any main attraction in benidorm. And as far as the whole experience goes. Our holiday was great but the hotel let down our experience, greatly.
A D’C
Was given a waterbottle at dinner by staff on first night. Reused that plastic bottle, was then lectured for 5 minutes the next day at dinner as that bottle was for ‘special types of clientele only’- we observed that this was the Spanish locals. As an all-inclusive paying guest, this felt unnecessary and unprofessional; unsure what the staff were trying to achieve. I was then stopped about it again the next day, where staff by the exit of dining said again ‘where did you get that waterbottle’. The service was poor, staff were generally avoidant. The all inclusive is quite limited in terms of drinks, with the option to upgrade for €13pp per day to access branded liquors & cocktails etc. Found the food to be repetitive and a little limited for a 4*, but the fresh squeezed orange juice was great.
The rooms were cleaned to a high standard, but definitely outdated with virtually no WiFi connection & poor functioning air conditioning. By the middle of the day, the room was too hot to rest; considering this was our experience in March, it would definitely be less tolerable in summer heat. The entertainment was definitely for the older Spanish clientele- not a criticism just something to be aware of if you are younger! Despite this, the hotel gym was relatively good.
A nice quiet part of Benidorm, with good walks and views close by. Very local supermarket & tabac, so everything required for a short stay. A 2€ bus takes you to the strip, and Uber was accessible.
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