Imran
Excellent service, nice kids friendly hotel. Plenty of entertainment for the family in the evening. Great location.
The pool setup is excellent for families. The kids’ pool has toddler slides as well as bigger slides that older children and adults can enjoy. There is also another pool on the second floor which is deeper, with a very shallow, gently sloping entry that works perfectly for playing safely with younger toddlers.
Breakfast A fantastic buffet with fresh omelettes, pancakes, fruit juices, a wide selection of pastries.
We ate at the Amaina Restaurant on two separate evenings and the food The pool setup is excellent for families. The kids’ pool has toddler appropriate slides as well as bigger slides that older children and adults can enjoy. There is also another pool on the second floor which is deeper, with a very shallow, gently sloping entry that works perfectly for playing safely with younger toddlers.
Breakfast was outstanding. A fantastic buffet with fresh omelettes, pancakes, fruit juices, a wide selection of pastries, eggs cooked in various ways, sausages and much more. Easily one of the best hotel breakfasts we’ve had.
The kids’ club is very well run and our five year old enjoyed it
Facilities are a big highlight. Squash, padel, table tennis and tennis courts are all easy to book and use via the app. The mini golf could do with a revamp, but it’s still perfectly playable. The gym is exceptional for a hotel gym, genuinely one of the best I’ve seen. The spa is great. The rooms are top class. Two bedrooms and two bathrooms made it feel spacious, with plenty of storage for a family of four. Everything was very clean and housekeeping were excellent throughout our stay.
Overall, this really is a good hotel and we would highly recommend it to families.
Facilities are a big highlight. Squash, padel, table tennis and tennis courts are all easy to book and use via the app.
Dorian Cook
We had a wonderful week long stay at GF Victoria with our family, including two children aged three and four.
The pool setup is excellent for families. The kids’ pool has toddler appropriate slides as well as bigger slides that older children and adults can enjoy. There is also another pool on the second floor which is deeper, with a very shallow, gently sloping entry that works perfectly for playing safely with younger toddlers.
Breakfast was outstanding. A fantastic buffet with fresh omelettes, pancakes, fruit juices, a wide selection of pastries, eggs cooked in various ways, sausages and much more. Easily one of the best hotel breakfasts we’ve had.
We ate at the Amaina Restaurant on two separate evenings and the food was delicious both times. The service was excellent, with very attentive staff who really made a fuss of the children, which made the experience even better.
The mini disco and evening entertainment were decent. I’ve seen better elsewhere, but the staff were friendly and enthusiastic, which made up for it. The kids’ club is very well run and our four year old absolutely loved it.
Facilities are a big highlight. Squash, padel, table tennis and tennis courts are all easy to book and use via the app. The mini golf could do with a revamp, but it’s still perfectly playable. The gym is exceptional for a hotel gym, genuinely one of the best I’ve seen. The spa looked amazing too, although we didn’t get a chance to use it this time.
The rooms are top class. Two bedrooms and two bathrooms made it feel spacious, with plenty of storage for a family of four. Everything was very clean and housekeeping were excellent throughout our stay.
Overall, this really is a top hotel and we would highly recommend it to families. We will definitely be back.
Collette Corrigan
We enjoyed every minute of our stay. We stayed on a bed and breakfast basis and the food was excellent, with plenty of choice every morning. The service, cleanliness of the entire hotel, and all of the staff were outstanding throughout our stay. Everyone made us feel so welcome and well looked after. We were so impressed that we have already booked to return in September. Thank you for taking such great care of us!
Virginia Garufi
We had a fantastic stay at the GF Victoria. The hotel is modern, spotless, and very well designed, with spacious suites that feel comfortable and luxurious. The cleanliness throughout the hotel was excellent, and the staff were friendly and helpful.
The facilities are a real highlight. There are multiple pools, including a beautiful rooftop infinity pool for adults, as well as a great water park and activities for kids. It’s perfect for families but still offers areas where adults can relax in peace.
Breakfast was outstanding, with a wide variety of fresh and high-quality options. Dinner was good, but not always at the same level as the rest of the hotel, especially considering it’s a 5-star property.
The location in Costa Adeje is ideal — close to shops, restaurants, and the beach, but still quiet enough to relax.
Overall, GF Victoria is an excellent choice, especially for families or anyone looking for a modern, high-quality hotel in Tenerife. The only downside is the price and the dinner buffet, but everything else makes it worth it.
Would definitely return!
Claudia Zimmer
The below is an extract from an email I sent to info@GF over a week ago whilst we were staying at GF, and I’m yet to receive a response - take from that what you will but it doesn’t bode well for customer service!
This is our second visit to the hotel, having previously stayed in 2024. We enjoyed our first stay so much that returning was an easy decision. Unfortunately, our experience on this occasion has fallen significantly short of the standards we associated with the GF brand and, regrettably, I do not expect we will return in future.
Upon our arrival at approximately 14:20, we were advised that our room was still being prepared despite check-in being advertised from 14:00. We were informed that housekeeping and a technician were attending the room and that it would be ready shortly. In reality, we waited approximately 70 minutes before being given access.
Once in the room, we then waited a further 20+ minutes for our luggage to arrive. During this time, we discovered that neither television in the room was functioning. I reported the issue to Reception and was assured it would be investigated.
After spending several hours at the pool, we returned to the room to find the televisions still not working and with no indication that anyone had attended. I subsequently spoke with Guest Relations, where I believe Sonia contacted the Technical Team whilst I was present and advised that the matter would be addressed.
The following morning, however, the televisions remained out of service. During a courtesy call from Guest Relations later that day, I again explained that the fault had still not been resolved despite having been reported multiple times. Once again, I was assured that someone would attend.
What became increasingly frustrating was not the fault itself. Technical issues can occur in any hotel and are generally understandable. The real issue was the apparent lack of ownership, communication and follow-through. We repeatedly raised the same concern, received assurances that action would be taken, yet no one updated us on progress or proactively communicated with us.
It was not until I visited Guest Relations again today that meaningful action was finally taken. The team member I spoke with explained that the television system was currently being replaced throughout the hotel and that some technical issues had arisen. I appreciate the explanation and am grateful that she ensured an engineer attended the room whilst we were out.
Unfortunately, even after this visit, both televisions displayed a server connectivity error. Being technically minded, I investigated further myself and found that reconnecting the network cable to the set-top box allowed it to obtain a new IP address and restore service. At that point, however, we discovered that one of the remote controls supplied for the new equipment did not contain any batteries. By then, the situation had become somewhat comical.
Whilst none of these issues in isolation would have significantly impacted our stay, the cumulative effect has been disappointing. The delayed room availability, the luggage delay, the prolonged television issue, and even today's request for additional pillows—which was made at approximately 12:20 and only fulfilled after I followed up with Reception at around 20:30—have created the impression that guest requests are not being actively managed once reported.
What has disappointed us most is the lack of proactive communication. Throughout our stay, we have repeatedly found ourselves chasing updates rather than being kept informed. A simple acknowledgement, regular updates, or even a sincere apology would have gone a long way towards mitigating the frustration.
I would like to stress that we have encountered several excellent members of staff during our stay, and I do not believe any one individual is at fault. Rather, the experience has highlighted what appears to be a wider issue around ownership of guest concerns and communication between departments.
