Arezu
Nice resort with everything you need. The main restaurant offers a fresh and tasty buffet for breakfast, lunch, and dinner. You can also dine once at each of the three specialty restaurants (Greek, Chinese, and steakhouse), which are perfect for a date night. The resort has a beachfront area to relax, four bars serving drinks all day, and snacks available throughout. There are also a few very nice pools. The staff are friendly and welcoming. Overall, a great experience.
Aleksandra Pawłowska
hotel, beautiful in the pictures and in the descriptions of the travel agencies' offers. tempted by the refreshment and renovation from last year, we decided to go there for a long-awaited vacation. carefully planned trip, when we arrived at the place it turned out that our fully paid reservation was not there (we made it a month earlier). we paid 18 thousand so that on the spot they told us that they would move us to the hotel next door for 4 days.. at the reception a total mess, no one apologized to us, and next to us a family in a similar situation. we were not alone. no one was able to tell us what happened to our reservation except that it was not there, it simply evaporated, just like the money from the account for it will be given! I don't know if anyone flying on vacation once a year with the family is happy that in the middle of the week they have to pack everything again to move back to the hotel? disgust, anger, frustration. many people arrived in the meantime and occupied the rooms without a problem, and ours was not there. ladies and gentlemen, you ruined our vacation, our daughter's, who knew exactly where to spend it and you didn't even feel obliged to take an interest in us for the whole week! the hotel may be nice but the service, logistics and the way they treat people who paid you their hard-earned money counting on a wonderful vacation are the worst. I absolutely do not recommend it, and I advise those who have a reservation there to check it five times so that it doesn't turn out that they kiss the doorknob.
Bjorn Mullenders
Had a good time during my holiday in this hotel. Nice clean pools and friendly people. Special compliment to pool-bar-guy (Jeno), he was super friendly and made some nice cocktails.
george khayat
The resort is beautiful and new, but I will give it some feedback it deserves.
**Reception**: It was good upon arrival but did not assist us when we called to inform them that the air conditioner was not working. The children slept in the room without anyone caring.
**Food**: Repetitive to a large extent and not deserving of five stars, but there were people like Maria and Eva who were very kind and wonderful in the restaurant.
**Cleanliness**: Towels were not changed on the first day. I reported these issues to the TUI company, and their response was quick and excellent.
**Restaurants requiring reservations**: I could not make a reservation throughout the entire week of my stay, and the reception did not help me with the reservation either. This is very strange.
**The bar**: It was great with Anisia, but it does not classify as a five-star bar.
**Beach towels**: You have to walk a distance to exchange towels, and there was no center to exchange towels on the beach. This is a note that does not apply to a five-star resort.
**Final evaluation**: The resort is beautiful, but the feedback should not be present in a five-star resort.
nastazja
Terrible Experience - They Completely Ruined My Vacation
I would never recommend this hotel to anyone. They practice overbooking, and because of their careless and greedy policies, they ruined my long-awaited vacation. I had booked my stay months in advance, looking forward to a relaxing holiday, but upon arrival, I was informed that they had no room available for me. Despite having a confirmed reservation, they told me they were “fully booked” and offered no acceptable alternative accommodation.
The staff were indifferent and unapologetic, treating me like I was just another problem to deal with. No consideration was given to the fact that I had spent months planning and saving for this trip. They left me stranded, with nowhere to stay, completely ruining the vacation I had been so excited for.
This is nothing but unprofessionalism and greed. Overbooking is unacceptable and shows a total disregard for their guests. I would advise anyone to stay far away from this hotel if they don’t want their holiday ruined like mine was.
Absolutely disgraceful.
