Igor Markovic
Been here for two weeks in the unique rooms and had a great time. The view on the 14th floor was gorgeous. He rooms were nice, particularly the spaceous bathrooms. The highlight was the unique lounge for breakfast with Arinegua, Sabrina, Mey, Lolibel and Sofia. Every morning they put of a big smile and a great service. Another important thing to mention is that the hotel is right next to the beach and it isnt in an area that is noisy at night, while being within easy walking distance from Yumbo center.
Ricardo Colomé
All great! Except the music variety --
We've had a very nice stay here so far; the food and beverages have been very good, especially the tacos, and we personnel in particular is generally very professional and some of them went out of their way to make us feel welcome.
In particular Sara, who is the bartender at the pool bar, was a highlight for us. She has a very positive energy and her drink recommendations were absolutely spot on
We only have one minor piece of feedback that we hope the management considers: the bar next to the pool played only jazz. While we enjoy jazz, we'd really prefer if you could vary the music a bit! Playing some rock or blues occasionally would be fantastic, just to keep things varied and cater to different tastes throughout the day.
Despite this small point, our experience was great and we'd absolutely recommend it to others
Mark Whitworth
The hotel is in a great location with wonderful views of the beach and sea, plus the dunes. Everyone is very friendly & helpful.
We had superior unique room on the 14th floor. The room does need some TLC. But it was kept clean & tidy by Lourdes M.
Breakfast in the unique restaurant is always great, love fresh cooked breakfast. There is plenty of cold things too.
Service from Paola, Evelyn, Nauzel & Sofia is always great. Nothing is too much trouble. The poached eggs excellent!
There only things are the pool areas need maintenance, cracked tiles, especially on the steps. Plus like I said the room needs some maintenance too… there was obviously a leak from upstairs in the bathroom at some point but it’s never been painted.
Also the balcony area, although there were 2 nice sun lounger, they never got much sun because of the position of them.
Lifts too need a tidy up, one had wall paper peeling off for days until someone stuck it back down! But still looked a mess.
Noise is an issue, one bar on the front had very loud music (bongos) from 3pm until late. Also, the hotel opposite was being renovated, lots of building works going on, starting at 8am! I know the hotel has no control over this. But it can be a nuisance.
Giulia Flavia Tigurean
I stayed at this hotel for 6 nights. Overall, the experience was pleasant, although there are some areas that could be improved.
The staff was friendly at the reception and always ready to help, but not all members of the team throughout the hotel had the same level of friendliness.
The snack buffet at Unique was almost the same every day. While the food was good, the selection of snacks at the Snack Bar could be more varied and improved.
One aspect that I found inconvenient was the smoking policy. Smoking was not allowed on the room balcony, which I found difficult to understand since it is an outdoor space. I am aware that the property is advertised as “smoke-free,” but in my previous vacations I had never encountered such a restriction on private balconies. I respected the designated non-smoking areas (such as the restaurant terrace, the pool, and the Pool Snack Bar), but I think this policy on balconies could be reconsidered.
The rooms were fine, although they could benefit from some renovation to feel fresher and more up to date.
The location, however, was excellent. The Unique rooms offer a beautiful panoramic view, and the beach is just a short walk away.
SakYNBG
The hotel is beautiful, looks amazing, and is in a perfect location right by the beach. Extremely clean. The pools are lovely. The sea view room is stunning and spotless. The restaurant is also excellent, with a wide variety of food. The staff is great, especially the waiter Jorge. :)
What could maybe be improved is the English language skills of some reception staff, as well as their friendliness. I'm not saying they were rude or anything like that - just that they could be a bit more cheerful. All in all, a big recommendation!
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