Alexandre Hotel Troya

Mónika Nick

There is no welcome drink provided. Access to the spa is not included and requires an additional fee. Housekeeping comes even when we put out the “do not disturb / no cleaning” sign, which is inconvenient. The fruit served at dinner is of low quality. The fitness room is poorly equipped, not very clean, and has no music. There is no ventilation system or toilet brush in the bathroom, and the toilet door is made of glass, which is not appropriate and offers little privacy. The infinity pool is very nice and beautiful, and the view from the terrace is excellent. However, at the other pools, children often behave poorly. jumping into the pool, splashing water, and screaming. The car rental guy is frequently not at the desk during his working hours. Towel rental costs €1 despite being advertised as free, and a €15 deposit is also required. Apart from the fruit, the food is generally good, and there is a decent variety of dishes to choose from.

kent

This was my first week-long stay, and I loved the spa. The steam room and sauna weren't very large, so I was worried about whether I'd be able to relax, but luckily there weren't many guests, so I was able to enjoy it to the fullest. The jacuzzi was always full, so everyone wanted to try it, but I enjoyed the strong jets in the pool, which had a jacuzzi-like section. The sauna and steam room were both moderately hot, and while it may be a little cooler than spas on the European mainland, it was just right for me. It was a shame that no one used towels in the sauna, which worried me about hygiene. The changing rooms weren't very clean, but I think that's due to poor manners. The room was perfectly normal. It was right by the ocean, so the view from my room was great. The music in the pool was a little loud, but I accepted it. I tend to stay indoors because I bring work with me on vacation, but most guests were at the beach. It was warm in December, so the temperature was perfectly fine for swimming. Be careful, as the waves get a little higher in the afternoon. The food, especially the lunch, was poor quality.

Lisa Elcocks

The hotel was ok, I would suggest it is a 3 star rather than 4,. We did ask to move rooms as the noise from the “extremely” close Veronica strip was a bit much (completely on us for booking, it wasn’t a secret it was near by) the team were great, they moved us to a room further back with a beautiful terrace, view and private loungers, this room was lovely and near the really beautiful infinity pool. The infinity pool area was lovely, banana trees, bar and plenty of loungers. The main hotel bar was nice also. The restaurant and location is what would stop me from returning. Location wise we have a personal preference of Adeje. The restaurant was abysmal, food not particularly warm, cooked meat was usually one guy and a huge line of people waiting, the food was not a 4 star standard, the same food every day, bland and so difficult to actually get hot meat served at the same time we couldn’t go sit and eat together, one of us was often still waiting for food to be cooked. We chose to go else where and pay to eat. food was not 4 star in any which way, no drinks even water included with lunch or dinner. The staff were all lovely it’s more of a hotel management standards issue. It is €15 to have a towel, Non refundable, so €30 for us, we went and brought 2 for €8. We would usually get a towel for a refundable deposit. In short we won’t return due to walking out straight into Veronica’s and the limited, repeated, poor food.

Susan Evans

Just arrived home after a lovely time at Troya. Great views from our room 605 which was far better than we expected. The Hotel is well maintained large choice of foods and the pools are great. We loved the Infinity pool and the Spa was relaxing as well as refreshing. All the hard working staff are very helpful so have no negative feedbacks. Already planning our return. Please dont worry about reading about noise from Veronica's its minimum.

Terry Haverty

I have no hesitation in highly recommending this hotel. From the moment my son and I checked in to the moment we left everything was perfect. All of the staff are amazing, always smiling, sharing a laugh and nothing was too much trouble. Varied international breakfast (eggs, pancakes cooked to order) and a different choice of dinner each evening with the meat and fish cooked to order. Two pools plus an infinity pool and no shortage of sun loungers. The beach is literally over the road. Will definitely be returning. Big thanks to everyone