Nina Barton
Hi firstly ty for our lovely 2nd stay, all staff as last time were lovely, familiar faces with great welcome & very helpful, the manageress was very attentive & came round the pool area on her days on shift checking everyone was happy with everything & made notes for any queries to solve. Change we saw from last time was warning holiday makers towels would be removed from pool area on sunbeds if unoccupied for more than time stipulated...which was great although we we only sat at the tables around the pool area....that is where we have a criticism as there were not enough tables/chairs & parasols as our last visit. The snack bar again was great & chefs that worked it. Breakfast again was fabulous, we didn't have lunch in restaurant as the snack bar suited us....however the evening meals could do with improving as the selection wasn't that apitizing for meals & desserts so we did eat out a couple of evenings & we were on all inclusive stay. We were happy with the bar & staff. Room was ok but could do with more storage space, the fridge could do with a shelf hopefully when u do the refurbishment this would be taken into consideration, we stayed park side as before..great ty.
We were little disappointed on our last early breakfast day we left, we had informed reception 24 hrs before so the toaster/ coffee machine could be switched on...they were but unfortunately there was no butter for the toast, shame...hopefully next time.
On the whole ty for our stay, looking forward to returning next year to see the changes. Ty to all the lovely staff...like a family, bye for now
Rosslyn MacDonald
Fabulous hotel, room 512 corner room gets sun all day, sometimes at night late a little noisy outside. Staff lovely Pilar lady manager great, interacts with all the guests. On reception man checked us in promptly very helpful was almost 9.30pm and told us to grab dinner before it as was closing though we could've had snacks. Lena on reception very helpful. Great location, food excellent for all meals. Typically British food and drinks all brand names. Cocktails fine made from machine. Rooms and maid service excellent, spotless and beds very comfortable. Would definitely return. This hotel is a gem.
Sian Trudgill
We stayed for 6 nights end of April 26, the hotel is nice and clean and the staff are great! The people returning to their rooms late were noisy. My only criticism is the food, it was a little like nursing home food, breakfast was the best meal of the day! But overall we have had a lovely stay here.
Allie Rowbs
Great location to get to both sides of Benidorm. Hotel is basic but decent. Food is a small selection but always good quality. Rooms adequate but beware the glass partition when coming from toilet to left side of the bed in the night ...I have clattered into it twice so far! Staff friendly enough but not very engaging and entertainment is hit and miss. Generally an older clientele of guests.
ken thomas
Hotel is very relaxed with a fantastic service nothings is to much for the staff especially the manager who makes sure everything is running as it should do ,food is very good with plenty of variations. Rooms are not the biggest but are clean and well looked after . There are shows every night which are all good. There is plenty of drinks on tap with some premium drinks
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